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Entire Home network remote accessed with rootkit?


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2 replies to this topic

#1 shantheman

shantheman

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  • Local time:06:39 PM

Posted 13 June 2009 - 02:11 AM

Trojan or a service is exploited. What is the best method to analyze traffic

DDS (Ver_09-05-14.01) - NTFSx86
Run by Shannon at 0:46:45.82 on Sat 06/13/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3318.2684 [GMT -6:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxctcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\D-Link\RangeBooster G WDA-2320\AirPlusCFG.exe
C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Shannon\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Documents and Settings\Shannon\Desktop\HiJackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Shannon\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
uURLSearchHooks: H - No File
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
EB: {182EC0BE-5110-49C8-A062-BEB1D02A220B} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\shannon\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [VX3000] c:\windows\vVX3000.exe
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [D-Link RangeBooster G WDA-2320] c:\program files\d-link\rangebooster g wda-2320\AirPlusCFG.exe
mRun: [ANIWZCS2Service] c:\program files\ani\aniwzcs2 service\WZCSLDR2.exe
mRun: [LXCTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCTtime.dll,_RunDLLEntry@16
mRun: [UnlockerAssistant] "c:\program files\unlocker\UnlockerAssistant.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
IE: Append to existing PDF
IE: Convert link target to Adobe PDF
IE: Convert link target to existing PDF
IE: Convert selected links to Adobe PDF
IE: Convert selected links to existing PDF
IE: Convert selection to Adobe PDF
IE: Convert selection to existing PDF
IE: Convert to Adobe PDF
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - d:\progra~1\micros~1\office11\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - d:\progra~1\micros~1\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\shannon\applic~1\mozilla\firefox\profiles\69bt0pe5.default\
FF - component: c:\program files\avg\avg8\toolbarff\components\vmAVGConnector.dll
FF - plugin: c:\documents and settings\shannon\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\shannon\local settings\application data\google\update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-17 325896]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-5-17 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-17 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-17 298776]
R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [2008-12-22 547744]
R3 JSWSCIMD;jswscimd Service;c:\windows\system32\drivers\jswscimd.sys [2009-2-1 57376]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\d-link\rangebooster g wda-2320\jswutil\jswpsapi.exe [2009-2-1 352338]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-5-12 353672]

=============== Created Last 30 ================

2009-06-09 21:10 268 a---h--- C:\sqmdata08.sqm
2009-06-09 21:10 244 a---h--- C:\sqmnoopt08.sqm
2009-06-04 12:03 493,924 a------- C:\bar.emf
2009-05-26 15:37 <DIR> --d----- c:\docume~1\shannon\applic~1\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
2009-05-18 08:13 <DIR> --d-h--- C:\$AVG8.VAULT$
2009-05-17 14:09 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-05-17 14:09 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-17 14:09 325,896 a------- c:\windows\system32\drivers\avgldx86.sys
2009-05-17 14:09 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-05-17 14:09 <DIR> --d----- c:\docume~1\shannon\applic~1\AVGTOOLBAR
2009-05-17 14:09 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8

==================== Find3M ====================

2009-06-12 03:22 4,212 a---h--- c:\windows\system32\zllictbl.dat
2009-05-12 22:48 5,315,104 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-05-12 22:48 74,348 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-05-07 09:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-28 22:56 827,392 a------- c:\windows\system32\wininet.dll
2009-04-28 22:55 78,336 -------- c:\windows\system32\ieencode.dll
2009-04-17 06:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 08:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-04 19:46 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-30 01:52 294 a------- c:\docume~1\shannon\applic~1\wklnhst.dat

============= FINISH: 0:47:16.67 ===============











Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:04:08 AM, on 6/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxctcoms.exe
C:\Program Files\Common Files\Microsoft

Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Microsoft SQL

Server\90\Shared\sqlwriter.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\D-Link\RangeBooster G

WDA-2320\AirPlusCFG.exe
C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Shannon\Local

Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Shannon\Local

Settings\Application Data\Google\Google Talk

Plugin\googletalkplugin.exe
C:\Documents and Settings\Shannon\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search

Bar =

http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*htt

p://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search

Page =

http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*htt

p://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start

Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*htt

p://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search

Bar =

http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*htt

p://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search

Page =

http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*htt

p://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start

Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet

Explorer\SearchURL,(Default) =

http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*htt

p://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection

Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 -

HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) -

{EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: &RoboForm -

{724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program

Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: AVG Security Toolbar -

{A057A204-BACC-4D26-9990-79A187E2698E} -

C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [igfxtray]

C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd]

C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers]

C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft

LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [D-Link RangeBooster G WDA-2320]

C:\Program Files\D-Link\RangeBooster G

WDA-2320\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program

Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [LXCTCATS] rundll32

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCTtime.dll,_R

unDLLEntry@16
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program

Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [AVG8_TRAY]

C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher]

"C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe]

C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and

Settings\Shannon\Local Settings\Application

Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program

Files\Spybot - Search & Destroy\TeaTimer.exe
O6 - HKCU\Software\Policies\Microsoft\Internet

Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet

Explorer\Control Panel present
O8 - Extra context menu item: Customize Menu -

file://C:\Program Files\Siber Systems\AI

RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms -

file://C:\Program Files\Siber Systems\AI

RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar -

file://C:\Program Files\Siber Systems\AI

RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms -

file://C:\Program Files\Siber Systems\AI

RoboForm\RoboFormComSavePass.html
O9 - Extra button: Fill Forms -

{320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program

Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms -

{320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program

Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save -

{320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program

Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms -

{320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program

Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm -

{724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program

Files\Siber Systems\AI

RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar -

{724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program

Files\Siber Systems\AI

RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research -

{92780B25-18CC-41C8-B9BE-3C9C571A8263} -

D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy

Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) -

{e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

{e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner -

{F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program

Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter -

C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: ANIWZCSd Service (ANIWZCSdService) -

Wireless Service - C:\Program Files\ANI\ANIWZCS2

Service\ANIWZCSdS.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG

Technologies CZ, s.r.o. -

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Java Quick Starter

(JavaQuickStarterService) - Sun Microsystems, Inc. -

C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) -

Atheros Communications, Inc. - C:\Program

Files\D-Link\RangeBooster G WDA-2320\JSWUtil\jswpsapi.exe
O23 - Service: lxct_device - -

C:\WINDOWS\system32\lxctcoms.exe
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS)

- Unknown owner - C:\Program Files\Microsoft SQL

Server\MSSQL.2\MSSQL\Binn\sqlservr.exe (file missing)
O23 - Service: SQL Server Browser (SQLBrowser) - Unknown

owner - C:\Program Files\Microsoft SQL

Server\90\Shared\sqlbrowser.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. -

C:\WINDOWS\system32\STacSV.exe
O23 - Service: wampapache - Unknown owner -

c:\wamp\bin\apache\apache2.2.8\bin\httpd.exe (file

missing)
O23 - Service: wampmysqld - Unknown owner -

c:\wamp\bin\mysql\mysql5.0.51b\bin\mysqld-nt.exe (file

missing)

--
End of file - 8447 bytes

Attached Files


Edited by shantheman, 13 June 2009 - 02:29 AM.


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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,768 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:At home
  • Local time:02:39 AM

Posted 21 June 2009 - 12:08 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Orange Blossom

Orange Blossom

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Posted 26 June 2009 - 01:20 PM

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