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Internet explorer and internet option will not open


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2 replies to this topic

#1 BrokenIE

BrokenIE

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Posted 12 June 2009 - 05:27 PM

im unable to open internet options and when i open internet explorer it will open for about 2-5 seconds then it will close again. i can not download anything from anywhere not even from ftp. so i can not download the dds. but i already have a Hijackthis program and a malwarebytes anti-malware program which both create logs if those will help. if you need me to send the txt files for one or both please respond with which one you would like. or any other ideas on what to do.

thank you

well since i have gotten no reply yet ill go ahead and post the Hijackthis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:43:17 PM, on 6/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:Program FilesWindows DefenderMsMpEng.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:WINDOWSExplorer.EXE
C:Program FilesWindows DefenderMSASCui.exe
C:Program Fileslg_fwupdatefwupdate.exe
C:WINDOWSsystem32rundll32.exe
C:Program FilesIntel Audio StudioIntelAudioStudio.exe
C:Program FilesNeroNero 7InCDInCDsrv.exe
C:Program FilesiolocommonlibioloServiceManager.exe
C:Program FilesioloSystem Mechanic ProfessionalAntiVirusioloAV.exe
C:WINDOWSsystem32libusbd-nt.exe
C:Program FilesioloSystem Mechanic ProfessionalPersonal FirewallioloFW.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesCommon FilesLightScribeLSSrvc.exe
C:WINDOWSsystem32nvsvc32.exe
C:WINDOWSsystem32PnkBstrA.exe
C:WINDOWSsystem32PnkBstrB.exe
C:Program FilesCyberLinkShared FilesRichVideo.exe
C:Program FilesCommon FilesUlead SystemsDVDULCDRSvr.exe
C:Program FilesSpybot - Search & DestroyTeaTimer.exe
C:Program FilesUniblueRegistryBooster 2RegistryBooster.exe
C:Documents and SettingsOwnerApplication DataAdobePlayer.exe
C:Program FilesBitLordBitLord.exe
C:WINDOWSsystem32wscntfy.exe
C:Program FilesOutlook Expressmsimn.exe
C:Program FilesCommon FilesAuthentiumAntiVirusdvpapi.exe
C:Program FilesioloSystem Mechanic ProfessionalAntiVirusiAVEmailScanner.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Local Page =
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - (no file)
R3 - URLSearchHook: (no name) - {BC4FFE41-DE9F-46fa-B455-AAD49B9F9938} - (no file)
F2 - REG:system.ini: UserInit=C:WINDOWSsystem32Userinit.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:Program FilesYahoo!CompanionInstallscpn1yt.dll
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - (no file)
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:Program FilesYahoo!Commonyiesrvc.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_07binssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:program filesgooglegoogletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:Program FilesYahoo!CompanionInstallscpn1yt.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:program filesgooglegoogletoolbar1.dll
O4 - HKLM..Run: [xMain] C:WINDOWSsystem32xlaunch.exe
O4 - HKLM..Run: [Windows Defender] "C:Program FilesWindows DefenderMSASCui.exe" -hide
O4 - HKLM..Run: [Persistence] C:WINDOWSsystem32igfxpers.exe
O4 - HKLM..Run: [nwiz] nwiz.exe /install
O4 - HKLM..Run: [NvCplDaemon] RUNDLL32.EXE C:WINDOWSsystem32NvCpl.dll,NvStartup
O4 - HKLM..Run: [NeroFilterCheck] C:Program FilesCommon FilesAheadLibNeroCheck.exe
O4 - HKLM..Run: [LGODDFU] "C:Program Fileslg_fwupdatefwupdate.exe" blrun
O4 - HKLM..Run: [LanguageShortcut] "C:Program FilesCyberLinkPowerDVDLanguageLanguage.exe"
O4 - HKLM..Run: [IntelAudioStudio] "C:Program FilesIntel Audio StudioIntelAudioStudio.exe" TRAY
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:WINDOWSsystem32hkcmd.exe
O4 - HKLM..Run: [DiskeeperSystray] "C:Program FilesDiskeeper CorporationDiskeeperDkIcon.exe"
O4 - HKLM..Run: [iolo AntiVirus] "C:Program FilesioloSystem Mechanic ProfessionalAntiVirusioloAV.exe"
O4 - HKLM..Run: [iolo Personal Firewall] "C:Program FilesioloSystem Mechanic ProfessionalPersonal FirewallioloFW.exe"
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [SpybotSD TeaTimer] C:Program FilesSpybot - Search & DestroyTeaTimer.exe
O4 - HKCU..Run: [Uniblue RegistryBooster 2] C:Program FilesUniblueRegistryBooster 2RegistryBooster.exe /S
O4 - HKCU..Run: [DAEMON Tools Lite] "C:Program FilesDAEMON Tools Litedaemon.exe" -autorun
O4 - HKCU..Run: [Player] C:Documents and SettingsOwnerApplication DataAdobePlayer.exe
O4 - HKCU..Run: [Skype] "C:Program FilesSkypePhoneSkype.exe" /nosplash /minimized
O4 - HKCU..RunOnce: [Shockwave Updater] C:WINDOWSsystem32AdobeSHOCKW~1SWHELP~1.EXE -Update -1100429 -Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SIMBAR={D6E0D756-B0B8-44EC-8888-E3286065374A}; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
O4 - HKUSS-1-5-18..Run: [DWQueuedReporting] "c:PROGRA~1COMMON~1MICROS~1DWdwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [DWQueuedReporting] "c:PROGRA~1COMMON~1MICROS~1DWdwtrig20.exe" -t (User 'Default user')
O6 - HKCUSoftwarePoliciesMicrosoftInternet ExplorerControl Panel present
O8 - Extra context menu item: Open with WordPerfect - c:Program FilesCorelWordPerfect Office X4ProgramsWPLauncher.hta
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07binssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavajre1.6.0_07binssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:Program FilesYahoo!Commonyiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:Program FilesSkypeToolbarsInternet ExplorerSkypeIEPlugin.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~1SPYBOT~1SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:PROGRA~1SPYBOT~1SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O10 - Unknown file in Winsock LSP: c:windowssystem32nwprovau.dll
O10 - Unknown file in Winsock LSP: c:program filesiolocommonfirewallifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:program filesiolocommonfirewallifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:program filesiolocommonfirewallifw_xfilter.dll
O16 - DPF: {038E2507-7A48-41E2-94AD-7F23D199AF4E} (ZenGems Control) - http://www.worldwinner.com/games/v54/zengems/zengems.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://cdn2.zone.msn.com/binFramework/v10/...rk.cab56649.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo.../sysreqlab3.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:Program FilesYahoo!Commonyinsthelper.dll
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager_dev/p...IEGetPlugin.ocx
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} - http://zone.msn.com/bingame/rock/default/popcaploader1.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab
O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v5.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1215206399546
O16 - DPF: {745395C8-D0E1-4227-8586-624CA9A10A8D} - http://83.215.238.83:8081/activex/AMC.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (MSN Games Texas Holdem Poker) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab79352.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://www.charter.net/files/charter/securitysuite/fscax.cab
O16 - DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} (WoF Control) - http://www.worldwinner.com/games/v57/wof/wof.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {BD08A9D5-0E5C-4F42-99A3-C0CB5E860557} (CSolidBrowserObj Object) - http://cdn1.acclaimdownloads.com/solidstateion.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames/zpa_pool.cab56649.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - http://207.111.165.30/activex/AMC.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~1COMMON~1SkypeSKYPE4~1.DLL
O23 - Service: Diskeeper - Diskeeper Corporation - C:Program FilesDiskeeper CorporationDiskeeperDkService.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:Program FilesCommon FilesAuthentiumAntiVirusdvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:Program FilesCommon FilesMacrovision SharedFLEXnet PublisherFNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:Program FilesGoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver1050Intel 32IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:Program FilesNeroNero 7InCDInCDsrv.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:Program FilesiolocommonlibioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:Program FilesiolocommonlibioloServiceManager.exe
O23 - Service: LibUsb-Win32 - Daemon, Version 0.1.10.1 (libusbd) - http://libusb-win32.sourceforge.net - C:WINDOWSsystem32libusbd-nt.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: NBService - Nero AG - C:Program FilesNeroNero 7Nero BackItUpNBService.exe
O23 - Service: NMIndexingService - Nero AG - C:Program FilesCommon FilesAheadLibNMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:WINDOWSsystem32nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:WINDOWSsystem32PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:WINDOWSsystem32PnkBstrB.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:Program FilesCyberLinkShared FilesRichVideo.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:Program FilesCommon FilesUlead SystemsDVDULCDRSvr.exe

--
End of file - 13415 bytes

Merged posts. Please note: It may be a while before you get a response as the team is VERY busy. ~ OB

Edited by Orange Blossom, 16 June 2009 - 12:30 PM.


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#2 RenatoMejias

RenatoMejias

  • Malware Response Team
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Posted 21 June 2009 - 11:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Renato Victor Mejias
Malware help in portuguese
jetian6yw.jpg

#3 RenatoMejias

RenatoMejias

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Posted 30 June 2009 - 09:10 PM

Due to the lack of feedback, this Topic is now closed.

In the event you still have problems, please send a Private Message to any Moderator or the Malware Helper who replied to you here and ask them to reopen this topic within the next 5 days. Anything beyond the 5 day period from the timestamp of this post, please start a new topic.
Renato Victor Mejias
Malware help in portuguese
jetian6yw.jpg




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