Posted 11 June 2009 - 07:06 PM
Hello, this is the first time I have posted a problem here, and I would greatly appreciate anyone who is able to help me solve this problem. This is what happened:
Today, I was surfing the net, and I got a balloon/fake alert from malware destructor 2009 that offered to get rid of the supposed threats in my laptop. However, I discovered that Norton is no longer in the system tray, and I can't seem to open add/remove program (that is to say, I click on it, but nothing happens). I saw that there were shortcuts created, so I found the target and deleted it. Then I ran spybot in safe mode and I think a bunch of stuff was deleted. After I rebooted, I discovered that Norton and add/remove program still cannot be opened, furthermore, I found that I can't open security center, and windows firewall in control panel either. I tried downloading superantispyware and malwarebytes to see if there are any more hidden things in my program, but neither program seem to be able to update their definitions; and when I ran them, they showed that they couldn't find anything in full system scans.
I also considered using recovery console, but every time i selected that, a blue screen appears, and the program shuts down.
Then I tried searching for what to do online and found this forum. I wanted to follow the instruction that I read before posting, but like I said, I can't do (5. enable a firewall) because I can't access it. And when I tried to run DDS, nothing happens (same as with norton and other programs).
Just for the record, I think that everything was working properly before the malware alert.
So here I am, posting without a DDS log, and without a clue what is causing the problem. Can someone please help?