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unknown malware


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13 replies to this topic

#1 neil344

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Posted 11 June 2009 - 05:48 PM

pc acting slow avg reports a virus everyday. firewall is running. antivirus is up to date. but pc is infected with something.

Attached Files



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#2 extremeboy

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Posted 20 June 2009 - 05:24 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.



If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 neil344

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Posted 20 June 2009 - 06:24 PM

Attached File  hijackthis.log   4.3KB   4 downloadsHi
and thanks for your reply. after running avg twice everything seemed okay but pc was still acting slow so i ran malwarebytes anti malware no problems detected. i then ran a-sqaured free wich came up with the following. trojan.crypt.xpack. trojan.agent ----- virus.win32.kuang2 ------ hoax.win32.badjoke.delf ------ trojanwin32.startpage ----- backdoor. win32.sdbot. i removed all but idon't know how avg missed them. everything is coming up clean at moment. here is latest hjt log.

Edited by neil344, 20 June 2009 - 06:27 PM.


#4 extremeboy

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Posted 20 June 2009 - 07:39 PM

Hello.

Why didn't you post the DDS logs? Was there any problems when doing the scan?

~Extremeboy
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#5 neil344

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Posted 21 June 2009 - 08:10 AM

very sorry i forgot. here are logs.

Attached Files



#6 extremeboy

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Posted 22 June 2009 - 04:45 PM

Hello.

a-sqaured free wich came up with the following. trojan.crypt.xpack. trojan.agent ----- virus.win32.kuang2 ------ hoax.win32.badjoke.delf ------ trojanwin32.startpage ----- backdoor. win32.sdbot. i removed all but idon't know how avg missed them. everything is coming up clean at moment. here is latest hjt log.

Can I see a report of some sort so I know what it detected?

Update and Scan with MalwareBytes Anti-Malware
  • Launch Malwarebytes' Anti-Malware
  • Go to the Update tab
  • Select Check for Update and let MBAM download and install any available updates.
  • After the update is complete go to the Scanner tab.
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Download and run RootRepeal CR

Please download RootRepeal to your desktop
  • Physically disconnect your machine from the internet as your system will be unprotected.
  • Unzip it to it's own folder
  • Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.
  • Double-click on RootRepeal.exe to run it. If you are using Vista, please right-click and run as Administrator...
  • Click the Report tab at the bottom.
  • Now click the Scan button in the Report Tab. Posted Image
  • A box will pop up, check the boxes beside ALL SIX
    Posted Image
  • Now click OK.
  • Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.
  • The scan will take a little while to run, so let it go unhindered.
  • Once it is done, click the Save Report button. Posted Image
  • Save it as RepealScan and save it to your desktop
  • Reconnect to the internet.
  • Post the log here in your reply.
Take a new DDS run and post back with the log as well.

Thanks.

~Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 neil344

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Posted 23 June 2009 - 01:57 PM

thank you for your reply. i have posted all logs as requested.


DDS (Ver_09-05-14.01) - NTFSx86
Run by neil at 19:24:28.20 on 23/06/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1022.526 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\neil\Desktop\executables\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.ie/
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 crpf;crpf;c:\windows\system32\drivers\crpf.sys [2009-6-16 36512]
R0 csdf;cdsf;c:\windows\system32\drivers\csdf.sys [2009-6-16 39456]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-23 327688]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-3-23 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-23 108552]
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2009-3-31 100560]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2009-3-31 41744]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-3-23 906520]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-23 298776]
R3 3xHybrid;Pinnacle PCTV 100i-110i-300i-310i-MCE;c:\windows\system32\drivers\3xHybrid.sys [2009-3-23 1121536]
R3 VBoxNetFlt;VBoxNetFlt Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2009-3-31 87568]
S2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\eappkt.sys --> c:\windows\system32\drivers\EAPPkt.sys [?]
S4 a2free;a-squared Free Service;c:\program files\a-squared free\a2service.exe [2009-6-14 718880]

=============== Created Last 30 ================

2009-06-21 14:27 483 a------- C:\ma478.bin
2009-06-21 13:46 <DIR> --d----- c:\program files\Eidos Interactive
2009-06-21 00:41 212,240 a------- c:\windows\system32\RichTx32.ocx
2009-06-21 00:41 124,688 a------- c:\windows\system32\MSWinSck.ocx
2009-06-21 00:41 1,753,088 a------- c:\windows\system32\ExGrid.dll
2009-06-21 00:40 614,400 a------- c:\windows\system32\ExButton.dll
2009-06-21 00:40 602,112 a------- c:\windows\system32\ExMenu.dll
2009-06-21 00:40 307,200 a------- c:\windows\system32\ExPMenu.dll
2009-06-21 00:40 516,096 a------- c:\windows\system32\ExTab.dll
2009-06-21 00:40 356,352 a------- c:\windows\system32\eSellerateEngine.dll
2009-06-21 00:40 118,784 a------- c:\windows\system32\eWebControl.dll
2009-06-21 00:40 <DIR> --d----- c:\program files\common files\eSellerate
2009-06-21 00:40 368,912 a------- c:\windows\system32\vbar332.dll
2009-06-21 00:40 <DIR> --d----- c:\program files\AnswersThatWork
2009-06-19 16:36 <DIR> --d----- c:\docume~1\neil\applic~1\SPORE
2009-06-19 16:36 107,888 a------- c:\windows\system32\CmdLineExt.dll
2009-06-18 14:52 <DIR> --d----- c:\program files\common files\DivX Shared
2009-06-18 14:52 <DIR> --d----- c:\program files\DivX
2009-06-16 12:18 39,456 a------- c:\windows\system32\drivers\csdf.sys
2009-06-16 12:18 36,512 a------- c:\windows\system32\drivers\crpf.sys
2009-06-16 12:18 8,456 a------- c:\windows\system32\cnat.exe
2009-06-16 12:18 <DIR> --d----- c:\program files\COMODO
2009-06-14 15:00 <DIR> --d----- c:\program files\Conduit
2009-06-14 15:00 <DIR> --d----- c:\program files\ONLINE-TV
2009-06-14 11:40 <DIR> --d----- c:\program files\Debugging Tools for Windows (x86)
2009-06-14 11:01 1,580 a------- c:\windows\system32\tmp.reg
2009-06-14 00:03 <DIR> --d----- c:\program files\a-squared Free
2009-06-13 16:35 <DIR> --d----- c:\program files\coverXP
2009-06-13 15:45 <DIR> --d----- c:\docume~1\neil\applic~1\Cool Record Edit Pro
2009-06-13 13:12 <DIR> --d----- c:\docume~1\neil\applic~1\Free Sound Recorder
2009-06-13 13:12 348,160 a------- c:\windows\system32\NCTWMAFile2.dll
2009-06-13 13:12 113,486 a------- c:\windows\system32\NCTWMAProfiles.prx
2009-06-13 13:12 602,112 a------- c:\windows\system32\NCTAudioTransform2.dll
2009-06-13 13:12 479,232 a------- c:\windows\system32\NCTAudioVisualization2.dll
2009-06-13 13:12 458,752 a------- c:\windows\system32\NCTAudioRecord2.dll
2009-06-13 13:12 458,752 a------- c:\windows\system32\NCTAudioPlayer2.dll
2009-06-13 13:12 417,792 a------- c:\windows\system32\NCTTextToAudio2.dll
2009-06-13 13:12 1,986,560 a------- c:\windows\system32\NCTAudioFile2.dll
2009-06-13 13:12 1,212,416 a------- c:\windows\system32\NCTAudioInformation2.dll
2009-06-13 13:12 880,640 a------- c:\windows\system32\NCTAudioEditor2.dll
2009-06-13 13:12 835,584 a------- c:\windows\system32\NCTAudioCDGrabber2.dll
2009-06-13 13:12 <DIR> --d----- c:\program files\Free Sound Recorder
2009-06-12 18:51 <DIR> --d----- c:\program files\Mind Your Marbles
2009-06-12 13:42 18 a------- c:\windows\popcinfot.dat
2009-06-12 13:42 0 a------- c:\windows\popcreg.dat
2009-06-12 12:57 <DIR> --d----- c:\program files\Peggle Deluxe
2009-06-12 12:35 <DIR> a-dshr-- C:\cmdcons
2009-06-12 12:34 161,792 a------- c:\windows\SWREG.exe
2009-06-12 12:34 155,136 a------- c:\windows\PEV.exe
2009-06-12 12:34 98,816 a------- c:\windows\sed.exe
2009-06-12 12:34 389,120 a------- c:\windows\system32\CF12483.exe
2009-06-12 12:34 <DIR> --ds---- C:\ComboFix
2009-06-12 09:18 <DIR> --d----- c:\documents and settings\neil\Pavark
2009-06-12 09:15 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-06-11 19:23 <DIR> --d----- c:\windows\pss
2009-06-11 15:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\GameXzone
2009-06-10 21:29 <DIR> --dsh--- c:\documents and settings\neil\PrivacIE
2009-06-10 21:28 <DIR> --dsh--- c:\documents and settings\neil\IETldCache
2009-06-10 21:23 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-06-10 21:23 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-06-10 21:23 <DIR> --d----- c:\windows\ie8updates
2009-06-10 21:23 102,912 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-06-10 21:20 <DIR> -cd-h--- c:\windows\ie8
2009-06-10 20:57 <DIR> --d----- c:\program files\Trend Micro
2009-06-10 18:13 <DIR> --d----- C:\!~dvdAuthorTempDir~
2009-06-10 17:45 <DIR> --d----- c:\program files\Total Video Converter
2009-06-10 16:18 <DIR> --d----- c:\program files\Xvid Converter
2009-06-10 14:49 <DIR> --d----- c:\docume~1\neil\applic~1\IObit
2009-06-10 14:31 <DIR> --d----- c:\docume~1\neil\applic~1\Malwarebytes
2009-06-10 14:31 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-10 14:31 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-10 14:31 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-10 14:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-06-10 14:18 <DIR> --d----- c:\program files\CCleaner
2009-06-07 14:30 71 a------- c:\windows\hw.ini
2009-06-06 18:03 <DIR> --d----- c:\program files\Ziosoft
2009-06-06 17:25 104,064 ac------ c:\windows\system32\dllcache\wceusbsh.sys
2009-06-06 17:25 104,064 a------- c:\windows\system32\drivers\wceusbsh.sys
2009-06-06 17:25 57,426 a------- c:\windows\system32\MOBILEV.ACM
2009-06-06 17:25 <DIR> --d----- c:\program files\Microsoft ActiveSync
2009-06-06 17:25 2,510 a------- c:\windows\Microsoft.MIF
2009-06-06 15:26 <DIR> --d----- c:\docume~1\neil\applic~1\TomTom
2009-06-06 15:22 <DIR> --d----- c:\program files\TomTom DesktopSuite
2009-06-02 22:34 <DIR> --d----- c:\program files\DVDVideoSoft
2009-06-02 22:34 <DIR> --d----- c:\program files\common files\DVDVideoSoft
2009-06-02 20:39 <DIR> --d----- c:\docume~1\neil\applic~1\Unity
2009-06-01 13:08 409,600 a------- c:\windows\system32\wrap_oal.dll
2009-06-01 13:08 114,688 a------- c:\windows\system32\OpenAL32.dll
2009-06-01 13:08 <DIR> --d----- c:\program files\OpenAL
2009-05-30 13:19 4,096 a------- c:\windows\d3dx.dat
2009-05-30 13:19 <DIR> --d----- c:\docume~1\neil\applic~1\Wildfire
2009-05-30 13:14 <DIR> --d----- c:\program files\Tumble Bugs
2009-05-30 13:14 <DIR> --d----- c:\program files\ReflexiveArcade
2009-05-28 09:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Fireglow
2009-05-28 09:28 <DIR> --d----- c:\program files\GameTop.com

==================== Find3M ====================

2009-06-12 09:15 327,688 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-02 11:17 75,776 a------- c:\windows\system32\WS2Fix.exe
2009-05-18 18:45 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_motmodem_01005.Wdf
2009-05-18 18:45 0 a---h--- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-05-13 06:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 16:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-04 10:35 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-04 10:35 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-29 05:55 78,336 -------- c:\windows\system32\ieencode.dll
2009-04-17 13:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 18:41 172,032 a------- c:\windows\system32\cncs32.dll
2009-04-15 15:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-13 18:49 160,610 a------- c:\windows\Free Audio Converter CS Uninstaller.exe
2009-03-30 15:46 36,864 a------- c:\windows\system32\wnaspi32.dll

============= FINISH: 19:24:58.09 ===============

Attached Files


Edited by neil344, 23 June 2009 - 02:12 PM.


#8 extremeboy

extremeboy

  • Malware Response Team
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Posted 24 June 2009 - 09:30 AM

Hello.

Update Java and run online scan.

Update Java to Version 6 Update 14

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for Java Runtime Environment (JRE) JRE 6 Update 14.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner. Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Open the Kaspersky WebScanner
    page.
  • Click on the Posted Image button on the main page.
  • The program will launch and fill in the Information section on the left.
  • Read the "Requirements and Limitations" then press the Posted Image button.
  • The program will begin downloading the latest program and definition files. It may take a while so please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image button, if you made any changes.
  • Now under the Scan section on the left:

    Select My Computer
  • The program will now start and scan your system. This will run for a while, be patient and let it finish.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis if needed.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#9 neil344

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Posted 25 June 2009 - 02:06 PM

thanks for your reply. i have updated java as instructed and done an online scan with kaspersky witch found two trojans that i have sinced removed. i then defraged hard drive pc seems to be running a lot better now. thank you for your assistance. below is the log
KASPERSKY ONLINE SCANNER 7.0 REPORT
Thursday, June 25, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Thursday, June 25, 2009 17:56:58
Records in database: 2389049


Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes

Scan area My Computer
C:\
D:\
E:\
F:\

Scan statistics
Files scanned 66821
Threat name 1
Infected objects 2
Suspicious objects 0
Duration of the scan 02:34:35

File name Threat name Threats count
C:\Documents and Settings\neil\Desktop\New Folder (6)\time goes by one republic.mp3 Infected: Trojan-Downloader.WMA.GetCodec.c 1

C:\Documents and Settings\neil\My Documents\My Music\time goes by one republic.mp3 Infected: Trojan-Downloader.WMA.GetCodec.c 1

The selected area was scanned.
THANK YOU

#10 extremeboy

extremeboy

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Posted 25 June 2009 - 04:42 PM

HEllo.

The following 2 music files are infected, please delete it and empty your recycling bin if you have not already done so.

C:\Documents and Settings\neil\Desktop\New Folder (6)\time goes by one republic.mp3
C:\Documents and Settings\neil\My Documents\My Music\time goes by one republic.mp3

Take a new DDS run afterwards and post back with both logs in your next reply.

Let me know how your computer is running now.

With regards,
Extremeboy
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#11 neil344

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Posted 25 June 2009 - 05:41 PM

pc is running fine now thanks for your help.
DDS (Ver_09-05-14.01) - NTFSx86
Run by neil at 23:38:05.62 on 25/06/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1022.533 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\8\bin\jqs.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Documents and Settings\neil\Desktop\executables\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.ie/
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\8\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\8\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: ONLINE-TV Toolbar: {a8baaddd-ab98-4cdb-84cc-3c9ed9f38d1e} - c:\program files\online-tv\tbONL1.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\8\bin\jusched.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 crpf;crpf;c:\windows\system32\drivers\crpf.sys [2009-6-16 36512]
R0 csdf;cdsf;c:\windows\system32\drivers\csdf.sys [2009-6-16 39456]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-3-23 327688]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-3-23 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-3-23 108552]
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2009-3-31 100560]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2009-3-31 41744]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-3-23 906520]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-3-23 298776]
R3 3xHybrid;Pinnacle PCTV 100i-110i-300i-310i-MCE;c:\windows\system32\drivers\3xHybrid.sys [2009-3-23 1121536]
R3 VBoxNetFlt;VBoxNetFlt Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2009-3-31 87568]
S2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\eappkt.sys --> c:\windows\system32\drivers\EAPPkt.sys [?]
S4 a2free;a-squared Free Service;c:\program files\a-squared free\a2service.exe [2009-6-14 718880]

=============== Created Last 30 ================

2009-06-25 12:34 73,728 a------- c:\windows\system32\javacpl.cpl
2009-06-21 14:27 483 a------- C:\ma478.bin
2009-06-21 13:46 <DIR> --d----- c:\program files\Eidos Interactive
2009-06-21 00:41 212,240 a------- c:\windows\system32\RichTx32.ocx
2009-06-21 00:41 124,688 a------- c:\windows\system32\MSWinSck.ocx
2009-06-21 00:41 1,753,088 a------- c:\windows\system32\ExGrid.dll
2009-06-21 00:40 614,400 a------- c:\windows\system32\ExButton.dll
2009-06-21 00:40 602,112 a------- c:\windows\system32\ExMenu.dll
2009-06-21 00:40 307,200 a------- c:\windows\system32\ExPMenu.dll
2009-06-21 00:40 516,096 a------- c:\windows\system32\ExTab.dll
2009-06-21 00:40 356,352 a------- c:\windows\system32\eSellerateEngine.dll
2009-06-21 00:40 118,784 a------- c:\windows\system32\eWebControl.dll
2009-06-21 00:40 <DIR> --d----- c:\program files\common files\eSellerate
2009-06-21 00:40 368,912 a------- c:\windows\system32\vbar332.dll
2009-06-21 00:40 <DIR> --d----- c:\program files\AnswersThatWork
2009-06-19 16:36 <DIR> --d----- c:\docume~1\neil\applic~1\SPORE
2009-06-19 16:36 107,888 a------- c:\windows\system32\CmdLineExt.dll
2009-06-18 14:52 <DIR> --d----- c:\program files\common files\DivX Shared
2009-06-18 14:52 <DIR> --d----- c:\program files\DivX
2009-06-16 12:18 39,456 a------- c:\windows\system32\drivers\csdf.sys
2009-06-16 12:18 36,512 a------- c:\windows\system32\drivers\crpf.sys
2009-06-16 12:18 8,456 a------- c:\windows\system32\cnat.exe
2009-06-16 12:18 <DIR> --d----- c:\program files\COMODO
2009-06-14 15:00 <DIR> --d----- c:\program files\Conduit
2009-06-14 15:00 <DIR> --d----- c:\program files\ONLINE-TV
2009-06-14 11:40 <DIR> --d----- c:\program files\Debugging Tools for Windows (x86)
2009-06-14 11:01 1,580 a------- c:\windows\system32\tmp.reg
2009-06-14 00:03 <DIR> --d----- c:\program files\a-squared Free
2009-06-13 16:35 <DIR> --d----- c:\program files\coverXP
2009-06-13 15:45 <DIR> --d----- c:\docume~1\neil\applic~1\Cool Record Edit Pro
2009-06-13 13:12 <DIR> --d----- c:\docume~1\neil\applic~1\Free Sound Recorder
2009-06-13 13:12 348,160 a------- c:\windows\system32\NCTWMAFile2.dll
2009-06-13 13:12 113,486 a------- c:\windows\system32\NCTWMAProfiles.prx
2009-06-13 13:12 602,112 a------- c:\windows\system32\NCTAudioTransform2.dll
2009-06-13 13:12 479,232 a------- c:\windows\system32\NCTAudioVisualization2.dll
2009-06-13 13:12 458,752 a------- c:\windows\system32\NCTAudioRecord2.dll
2009-06-13 13:12 458,752 a------- c:\windows\system32\NCTAudioPlayer2.dll
2009-06-13 13:12 417,792 a------- c:\windows\system32\NCTTextToAudio2.dll
2009-06-13 13:12 1,986,560 a------- c:\windows\system32\NCTAudioFile2.dll
2009-06-13 13:12 1,212,416 a------- c:\windows\system32\NCTAudioInformation2.dll
2009-06-13 13:12 880,640 a------- c:\windows\system32\NCTAudioEditor2.dll
2009-06-13 13:12 835,584 a------- c:\windows\system32\NCTAudioCDGrabber2.dll
2009-06-13 13:12 <DIR> --d----- c:\program files\Free Sound Recorder
2009-06-12 18:51 <DIR> --d----- c:\program files\Mind Your Marbles
2009-06-12 13:42 18 a------- c:\windows\popcinfot.dat
2009-06-12 13:42 0 a------- c:\windows\popcreg.dat
2009-06-12 12:57 <DIR> --d----- c:\program files\Peggle Deluxe
2009-06-12 12:35 <DIR> a-dshr-- C:\cmdcons
2009-06-12 12:34 161,792 a------- c:\windows\SWREG.exe
2009-06-12 12:34 155,136 a------- c:\windows\PEV.exe
2009-06-12 12:34 98,816 a------- c:\windows\sed.exe
2009-06-12 12:34 389,120 a------- c:\windows\system32\CF12483.exe
2009-06-12 12:34 <DIR> --ds---- C:\ComboFix
2009-06-12 09:18 <DIR> --d----- c:\documents and settings\neil\Pavark
2009-06-12 09:15 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-06-11 19:23 <DIR> --d----- c:\windows\pss
2009-06-11 15:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\GameXzone
2009-06-10 21:29 <DIR> --dsh--- c:\documents and settings\neil\PrivacIE
2009-06-10 21:28 <DIR> --dsh--- c:\documents and settings\neil\IETldCache
2009-06-10 21:23 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-06-10 21:23 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-06-10 21:23 <DIR> --d----- c:\windows\ie8updates
2009-06-10 21:23 102,912 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-06-10 21:20 <DIR> -cd-h--- c:\windows\ie8
2009-06-10 20:57 <DIR> --d----- c:\program files\Trend Micro
2009-06-10 18:13 <DIR> --d----- C:\!~dvdAuthorTempDir~
2009-06-10 17:45 <DIR> --d----- c:\program files\Total Video Converter
2009-06-10 16:18 <DIR> --d----- c:\program files\Xvid Converter
2009-06-10 14:49 <DIR> --d----- c:\docume~1\neil\applic~1\IObit
2009-06-10 14:31 <DIR> --d----- c:\docume~1\neil\applic~1\Malwarebytes
2009-06-10 14:31 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-10 14:31 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-10 14:31 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-10 14:31 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-06-10 14:18 <DIR> --d----- c:\program files\CCleaner
2009-06-07 14:30 71 a------- c:\windows\hw.ini
2009-06-06 18:03 <DIR> --d----- c:\program files\Ziosoft
2009-06-06 17:25 104,064 ac------ c:\windows\system32\dllcache\wceusbsh.sys
2009-06-06 17:25 104,064 a------- c:\windows\system32\drivers\wceusbsh.sys
2009-06-06 17:25 57,426 a------- c:\windows\system32\MOBILEV.ACM
2009-06-06 17:25 <DIR> --d----- c:\program files\Microsoft ActiveSync
2009-06-06 17:25 2,510 a------- c:\windows\Microsoft.MIF
2009-06-06 15:26 <DIR> --d----- c:\docume~1\neil\applic~1\TomTom
2009-06-06 15:22 <DIR> --d----- c:\program files\TomTom DesktopSuite
2009-06-02 22:34 <DIR> --d----- c:\program files\DVDVideoSoft
2009-06-02 22:34 <DIR> --d----- c:\program files\common files\DVDVideoSoft
2009-06-02 20:39 <DIR> --d----- c:\docume~1\neil\applic~1\Unity
2009-06-01 13:08 409,600 a------- c:\windows\system32\wrap_oal.dll
2009-06-01 13:08 114,688 a------- c:\windows\system32\OpenAL32.dll
2009-06-01 13:08 <DIR> --d----- c:\program files\OpenAL
2009-05-30 13:19 4,096 a------- c:\windows\d3dx.dat
2009-05-30 13:19 <DIR> --d----- c:\docume~1\neil\applic~1\Wildfire
2009-05-30 13:14 <DIR> --d----- c:\program files\Tumble Bugs
2009-05-30 13:14 <DIR> --d----- c:\program files\ReflexiveArcade
2009-05-28 09:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Fireglow
2009-05-28 09:28 <DIR> --d----- c:\program files\GameTop.com

==================== Find3M ====================

2009-06-25 12:34 410,984 a------- c:\windows\system32\deploytk.dll
2009-06-12 09:15 327,688 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-02 11:17 75,776 a------- c:\windows\system32\WS2Fix.exe
2009-05-18 18:45 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_motmodem_01005.Wdf
2009-05-18 18:45 0 a---h--- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-05-13 06:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 16:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-04 10:35 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-04 10:35 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-29 05:55 78,336 -------- c:\windows\system32\ieencode.dll
2009-04-17 13:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 18:41 172,032 a------- c:\windows\system32\cncs32.dll
2009-04-15 15:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-13 18:49 160,610 a------- c:\windows\Free Audio Converter CS Uninstaller.exe
2009-03-30 15:46 36,864 a------- c:\windows\system32\wnaspi32.dll

============= FINISH: 23:38:39.32 ===============
elp.

Attached Files



#12 extremeboy

extremeboy

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Posted 25 June 2009 - 09:16 PM

Hello.

Regarding P2P programs:

Peer-to-Peer Programs Warning

Your log shows that you are using so called peer-to-peer or file-sharing programs (in your case UTorrent and LimeWire 5.1.2). These programs allow to share files between users as the name(s) suggest. In today's world cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

It is also important to note that sharing entertainment files and proprietary software infringes the copyright laws in many countries over the world and you are putting yourself at risk of being indicted through organizations watching over the rights of the authors of such files (i.e. the RIAA for music files, or the MPAA for movie files in the USA) or the authors of the files themselves.

Naturally there are also legal ways to use these services, such as downloading Linux distributions or office suites such as "Open Office."

It is your decision whether or not you wish to keep your program(s) but I suggest you remove it via add/remove. However, please refrain from using them until your computer has been declared clean.



Then, we can cleanup. Log looks good.



Please follow/read the steps below to remove the tools we used, purge a system restore and for some more information. :)

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
Create a New System Restore Point<- Very Important

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

System A bit Slow? Try StartupLight

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.

If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.


Congratulations! You now appear clean! :cool: :) :thumbup2:

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:
  • Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
Disable Autorun on Flash-Drive/Removable Drives

When is AUTORUN.INF really an AUTORUN.INF?

USB worms work by creating a file called AUTORUN.INF on the root of USB drives. These INF files then use Autorun or Autoplay (not the same thing!) to execute themselves either when the stick is inserted, or more commonly, when the user double-clicks on the USB drive icon from My Computer (Windows Explorer)...


Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read USB-Based Malware Attacks and Please disable Autorun asap!.

If using Windows Vista, please refer to:
"Disable AutoPlay in Windows Vista"
"Preventing AutoPlay with Local Group Policy Editor or AutoPlay options panel"

Note: When Autorun is disabled, double-clicking a drive which has autorun.inf in its root directory may still activate Autorun so be careful.

Vist the WindowsUpdate Site Regularly

I recommend you regularly visit the Windows Update Site!
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
  • Note that it will download them for you, but you still have to actually click install.
Update Non-Microsoft Programs

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.
Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and thank you for choosing Bleeping Computer as you malware removal source.
Don't forget to tell your friends about us and Good luck :)


If you have no more questions, comments or problems please tell us, so we can close off the topic.

Thanks :)

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#13 neil344

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Posted 28 June 2009 - 06:39 AM

no more problems. thank you.

#14 extremeboy

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Posted 28 June 2009 - 10:21 AM

You're welcome.

I'll close this topic then.

Since this topic appears to be resolved, this topic is now closed.

Everyone else please start a new topic. If you need this topic re-opened feel free to Private Message me.

Thanks.

With regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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