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Problem with my CD/DVD r/rw drive


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11 replies to this topic

#1 Bob10113

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Posted 11 June 2009 - 03:58 PM

I tried troubleshooting... and I fear I may have made things worse. I was told there was a corrupt or missing driver.... code 39 if im not mistaken. I'm not sure what to do.

I just want to be able to use cds and dvds on my computer.

Windows XP, Dell Inspiron 700m.

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#2 hamluis

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Posted 11 June 2009 - 04:02 PM

Is it too much...to ask for a look and accurate/verbatim error message?

Error messages are designed to provide clues...as to what requires attention.

Louis

#3 Bob10113

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Posted 11 June 2009 - 04:06 PM

That's part of the problem... when I tried to do this on my own (a big mistake), I put myself in a position where I can't even get that message anymore.

Otherwise I would have provided a verbatim error message the first time.

#4 hamluis

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Posted 11 June 2009 - 05:44 PM

OK...try taking a look at Event Viewer.

You are looking for any error messages that indicate a problem with a drive, a disk...or which use the abbreviation ATAPI.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Double-clicking on any line item in EV...reflects the details for that line item. Those are important.

Louis

#5 Bob10113

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Posted 11 June 2009 - 06:58 PM

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 6/11/2009
Time: 2:09:36 PM
User: N/A
Computer: ROBERT-AB413770
Description:
The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi
redbook

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi
redbook




That error appears on the list frequently


is that what you're looking for, or should I export a list?

#6 hamluis

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Posted 12 June 2009 - 02:07 PM

I would go to Device Manager...uninstall the drive in question...then reboot.

That should replace the driver, if it's currently damaged.

Louis

#7 Bob10113

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Posted 12 June 2009 - 02:27 PM

I went to Device Manager, double clicked where it says

SONY DVD+-RW DW-D56A

and got a message that says

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)


If I uninstall the driver, and reboot, that should take care of it?

#8 hamluis

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Posted 12 June 2009 - 05:09 PM

No...but you would be one-step closer to having it work properly.

Louis

#9 Bob10113

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Posted 12 June 2009 - 06:04 PM

I uninstalled the driver, then rebooted.... and nothing is different. I still get the code 39 error message from Device Manager.

#10 hamluis

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Posted 12 June 2009 - 07:05 PM

http://www.instant-registry-fixes.org/how-...-code-39-error/

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

If you intend to follow the registry edit suggested...I suggest that you back up your registry first.

Louis

#11 Bob10113

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Posted 12 June 2009 - 10:33 PM

My problem has been resolved. Thank you very much for your help.

Edited by Bob10113, 12 June 2009 - 10:33 PM.


#12 hamluis

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Posted 13 June 2009 - 10:37 AM

Easily done, happy computing :thumbsup:.

Louis




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