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avg free installation issues


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2 replies to this topic

#1 goreland

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Posted 11 June 2009 - 03:56 PM

i recently took some advice from a thread on here, everything went really well but now i'm having problems accessing my task manager, and when i try to enter regedit to sort it i also get an error message.

maybe you could give me a hand?

this is the original thread: http://www.bleepingcomputer.com/forums/lof...hp/t208995.html

and this is the post i sent..

i keep getting this message:

- Task Manager has been disabled by you administrator

i've checked other forums as to how to sort this out but they all suggest going back into Start>Run>Regedit but when I try this I get the error message:

- Registry Editing has been disabled by you administrator

can you help me with this? Is this something to do with the above process? should i delete the export file and the remove2 file?

thanks in advance for your time.

Edit: Moved topic from AntiVirus, Firewall and Privacy Products and Protection Methods to the more appropriate forum, per malware team member advice. ~ Animal

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#2 extremeboy

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Posted 11 June 2009 - 04:20 PM

Hello.

I'll let a moderator move this to the Am I infected forum since this seems to be a malware issue.

I can help you over there :thumbsup: :flowers:

With Regards,
Extremeboy
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#3 extremeboy

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Posted 11 June 2009 - 09:17 PM

Hello.

We'll start off with Malwarebytes first. You seem to have an infection here. That reply I responded in the other topic you linked was just for a restriction that a registry key had when Avg tried to install but failed. You may have done something wrong which may caused this or maybe there's an infection.

Please do the following for me. Malwarebytes should be able to take out th restriction.

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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