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Possible Adware/Hijackware Search Assist TrueAds


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2 replies to this topic

#1 Mishia Mushi

Mishia Mushi

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Posted 11 June 2009 - 02:46 PM

Hello, I have been searching for forums where the staff are helpful to help me with a computer problem. I've decided to join this one because I find this place to have just that: helpful people.

My problem with my browser is that there's something called TrueAds apart of it, and Google, my homepage, has been switched to Yoog. I recently uninstalled ALOT Toolbar, because I researched and many have had problems concerning adware/spyware/hijackware issues. I am assuming it installed itself without any of our permission, so I got rid of it as best I could.

The big problem is, everytime I try to go on Google.Com, there is an area called "Sponsored Links" on the left, when it should be on the right. Once I removed ALOT Toolbar, Google's true sponsored links (I assume because they have always been on the right side tucked away neatly and is not intrusive) showed on the right, finally. But still Ads showed on the left. At one point they showed on the left AND right.

I believe some program malware/spyware (or what have you) is spying on my searches.

Facts:
Popup ads come up whenever I type in something like "Holiday Recipes" or something like that. Sometimes it's related to what I was looking for (but I didn't ask them in the first place to open up anything and most of the pages look suspicious), and sometimes it has nothing to do with what I was looking for. It keeps saying "Ad Served By TrueAds". and it never shows the link of the website in the addressbar. For the record, I am using FireFox.


I looked in my programs area, and nothing was there. However when I went to my Control Panel, clicked Add & Remove Programs, something showed up in the list called Search Assistant TrueAds. I do not recall installing this software and neither does my family members. I would also like to know how to get rid of any hidden files on this annoying program before removing it. Oh and it doesn't say uninstall. It just says Change/Remove next to it.

Please help me with my problem. It'd be highly appreciated. Thanks for reading!

Edited by Mishia Mushi, 11 June 2009 - 02:48 PM.


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#2 Guest_The weatherman_*

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Posted 11 June 2009 - 05:49 PM

Moved from hjt to a more appropriate forum. TW

#3 garmanma

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Posted 12 June 2009 - 09:08 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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