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Unable to browse internet


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3 replies to this topic

#1 jlb10

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Posted 11 June 2009 - 11:11 AM

I have an office in NY that is completely unable to browse the internet. However they are able to use and connect to applications in the Denver office. It seems to be intermittant. This has been going on for a few days now. It will work fine for hours then just seems to suddenly drop and it down for aqhile then magically comes back up.
When trying to access www.google.com or any other website they are getting a page cannot be displayed error. In the status bar at the bottom is this error message:
site:res://C:\WINNT\System32\shdoclc.dll/dnserror.htm

I ran a Hijack this on a machine out there and here is the output.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:35:56 AM, on 6/11/2009
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\termsrv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\llssrv.exe
C:\Program Files\VERITAS\NetBackup\bin\BPINETD.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
c:\Program files\AdminMagicService\RepService.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\UltraVNC\WinVNC.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\msdtc.exe
C:\WINNT\system32\Dfssvc.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINNT\System32\SCardSvr.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\rdpclip.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PARTMINERICA\pn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINNT\system32\cmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\RegCure\RegCure.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [BelNotify] C:\WINNT\system32\rundll32.exe C:\PROGRA~1\Belarc\Advisor\System\NPBelv32.dll,RunDll32_BelNotify
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{CF1419A5-2A1B-45AB-A88F-61E200158D1D}: Domain = partminer.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{CF1419A5-2A1B-45AB-A88F-61E200158D1D}: NameServer = 192.168.40.1,192.168.70.4
O20 - Winlogon Notify: SEP - C:\Program Files\Symantec\Symantec Endpoint Protection\WinLogoutNotifier.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NetBackup Client Service (NetBackup INET Daemon) - VERITAS Software Corporation - C:\Program Files\VERITAS\NetBackup\bin\BPINETD.EXE
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: Remote desktop viewer by Tools4ever - www.tools4ever.com ((48209,1045)) (T4eRemoteDesktopViewer) - Unknown owner - c:\Program files\AdminMagicService\RepService.exe
O23 - Service: VNC Server (winvnc) - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe

--
End of file - 4238 bytes


Any ideas? Any help would be greatly appreciated.

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#2 extremeboy

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Posted 20 June 2009 - 05:21 PM

Hi

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

If you do not make a reply in 5 days, we will need to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.



If you still require assistance post a new set of DDS Logs and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log please refer to this page and in step #6 there is instructions on downloading and running DDS. IF you have any problems just let me know in your next reply or simply post a Hijackthis log.

Thanks again and we apologzie for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 extremeboy

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Posted 22 June 2009 - 04:57 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 from the last day I replied initially, the topic will need to be closed.

Thanks for understanding. :thumbup2:

With Regards,
Extremeboy
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#4 extremeboy

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Posted 25 June 2009 - 04:47 PM

Hello.

Due to Lack of feedback, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal forum.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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