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scans run clean but popups still come through


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2 replies to this topic

#1 rardy

rardy

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Posted 10 June 2009 - 04:52 PM

hey all, we had some sort of hoax on this pc. scanned with malwarebytes, combofix, avg, spybot. all of them now run clean but we're still getting some popups. i just put zone alarm on so i could get here to post a hijackthis log. please take a look & let me know if i've still got something to fix (which obviously i do).

Running a dell, windows XP home sp2 pentium 4 2.2 GHz 768MB RAM.

Thanks!

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#2 RenatoMejias

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Posted 19 June 2009 - 08:31 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Renato Victor Mejias
Malware help in portuguese
jetian6yw.jpg

#3 RenatoMejias

RenatoMejias

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Posted 30 June 2009 - 09:08 PM

Due to the lack of feedback, this Topic is now closed.

In the event you still have problems, please send a Private Message to any Moderator or the Malware Helper who replied to you here and ask them to reopen this topic within the next 5 days. Anything beyond the 5 day period from the timestamp of this post, please start a new topic.
Renato Victor Mejias
Malware help in portuguese
jetian6yw.jpg




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