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The MCSTRM service failed to start due to the following error: The system cannot find the file specified.


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26 replies to this topic

#1 ffemtAMD

ffemtAMD

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Posted 10 June 2009 - 02:54 PM

Hello all,

I have been having a problem with my PC for the last ...uhh... couple of years where it will randomly, without warning, reboot itself. I cannot correlate any rhyme or reason for when it occurs, and sometimes it happens several times per day, and sometimes just once. The message in the event viewer that occurs just as the system reboots itself is "The MCSTRM service failed to start due to the following error: The system cannot find the file specified." - I googled this and found that it was connected to Rhapsody, which I promptly uninstalled. This alleviated the problem COMPLETELY for about a week and a half, until two days ago when it began all over again. I had not installed or uninstalled anything when the change occurred. Here is my HijackThis log (I'm not sure if you need this but I saw other topics include this).


DDS (Ver_09-05-14.01) - NTFSx86
Run by Administrator at 15:41:15.11 on Wed 06/10/2009
Internet Explorer: 6.0.2800.1106 BrowserJavaVersion: 1.6.0_13
Microsoft Windows 2000 Professional 5.0.2195.4.1252.1.1033.18.383.80 [GMT -4:00]


============== Running Processes ===============

C:\WINNT\System32\WLTRYSVC.EXE
C:\WINNT\System32\bcmwltry.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\cisvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Linksys\WMP300N\WLService.exe
C:\Program Files\Linksys\WMP300N\WMP300N.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINNT\soundman.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Documents and Settings\Administrator.DADS-COMPUTER.000\Desktop\dds.scr
C:\Documents and Settings\Administrator.DADS-COMPUTER.000\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com/web?o=1369
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: ZILLAbar Browser Helper Object: {1827766b-9f49-4854-8034-f6ee26fcb1ec} - c:\program files\stopzilla!\SZSG.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: STOPzilla Browser Helper Object: {e3215f20-3212-11d6-9f8b-00d0b743919d} - c:\program files\stopzilla!\SZIEBHO.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: STOPzilla: {98828ded-a591-462f-83ba-d2f62a68b8b8} - c:\program files\stopzilla!\SZSG.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
EB: Media Band: {32683183-48a0-441b-a342-7c2a440a9478} - %SystemRoot%\system32\browseui.dll
uRun: [AIM] c:\program files\aim\aim.exe -cnetwait.odl
mRun: [LXBSCATS] rundll32 c:\winnt\system32\spool\drivers\w32x86\3\LXBStime.dll,_RunDLLEntry@16
mRun: [Synchronization Manager] mobsync.exe /logon
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [SoundMan] soundman.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRunOnce: [^SetupICWDesktop] c:\program files\internet explorer\connection wizard\icwconn1.exe /desktop
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a} - %SystemRoot%\web\related.htm
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: picnik.com
DPF: DirectAnimation Java Classes - file://c:\winnt\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\winnt\java\classes\xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1.000\applic~1\mozilla\firefox\profiles\lexuvgpq.default\
FF - component: c:\documents and settings\administrator.dads-computer.000\application

data\mozilla\firefox\profiles\lexuvgpq.default\extensions\{463f6ca5-ee3c-4be1-b7e6-7fee11953374}\platform\winnt\components\FoxyTunes.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol305.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint_03000F10.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwinamp.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 Spssys;Toshiba SPS Service;c:\winnt\system32\drivers\spssys.sys [2008-1-13 164256]
R1 mfehidk;McAfee Inc. mfehidk;c:\winnt\system32\drivers\mfehidk.sys [2009-5-3 201320]
R2 Iprip;RIP Listener;c:\winnt\system32\svchost.exe -k netsvcs [1999-12-7 7952]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-5-3 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-5-3 144704]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-11 24652]
R2 WMP300NSvc;WMP300NSvc;c:\program files\linksys\wmp300n\WLService.exe [2008-5-27 53307]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-5-3 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\winnt\system32\drivers\mfeavfk.sys [2009-5-3 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\winnt\system32\drivers\mfebopk.sys [2009-5-3 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\winnt\system32\drivers\mfesmfk.sys [2009-5-3 40488]
R3 openhci;Microsoft USB Open Host Controller Driver;c:\winnt\system32\drivers\openhci.sys [1999-12-7 24784]
R3 sgiul50;sgiul50;c:\winnt\system32\drivers\sgiulnt5.sys [2005-12-9 97808]
R3 usbhub20;USB 2.0 Root Hub Support;c:\winnt\system32\drivers\usbhub20.sys [2005-12-10 49776]
S3 foghorn;Windows Sound System Compatible (WDM);c:\winnt\system32\drivers\foghorn.sys [2005-12-12 21008]
S3 mferkdk;McAfee Inc. mferkdk;c:\winnt\system32\drivers\mferkdk.sys [2009-5-3 33832]
S3 scsiscan;SCSI Scanner Driver;c:\winnt\system32\drivers\scsiscan.sys [2005-12-12 10576]
S3 viafilter;VIA USB Filter;c:\winnt\system32\drivers\viausb.sys [2005-12-10 9038]
S3 WMP300Nv1;Linksys Wireless-N PCI Adapter WMP300N Driver;c:\winnt\system32\drivers\WMP300Nv1.sys [2008-5-27 822400]

=============== Created Last 30 ================

2009-06-10 10:26 <DIR> --d----- c:\program files\Trend Micro
2009-06-10 10:26 4 a------- c:\winnt\msoffice.ini
2009-06-09 19:16 <DIR> --d----- c:\documents and settings\administrator.dads-computer.000\.realobjects
2009-06-09 10:56 16,384 a------t c:\winnt\system32\Perflib_Perfdata_404.dat
2009-06-07 08:54 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4b4.dat
2009-05-18 22:57 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4bc.dat
2009-05-18 22:05 16,384 a------t c:\winnt\system32\Perflib_Perfdata_494.dat
2009-05-18 22:02 16,384 a------t c:\winnt\system32\Perflib_Perfdata_920.dat
2009-05-18 15:19 <DIR> --d----- c:\program files\Easy Duplicate Finder
2009-05-14 11:09 68,640 a------- c:\winnt\unTMV.exe
2009-05-14 11:09 <DIR> --d----- c:\program files\SoftMaker Viewer
2009-05-13 17:12 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4d8.dat

==================== Find3M ====================

2009-06-10 15:32 136 a------- c:\winnt\system32\drivers\ALCICH.DAT
2009-05-11 12:49 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4b0.dat
2009-05-08 15:46 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4c0.dat
2009-05-08 02:15 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4fc.dat
2009-05-06 18:51 16,384 a------t c:\winnt\system32\Perflib_Perfdata_45c.dat
2009-05-04 18:14 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4c8.dat
2009-05-04 13:46 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4d0.dat
2009-05-04 03:10 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4f8.dat
2009-05-03 19:25 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3a0.dat
2009-05-03 18:35 16,384 a------t c:\winnt\system32\Perflib_Perfdata_498.dat
2009-05-03 18:33 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3c0.dat
2009-04-30 18:25 16,384 a------t c:\winnt\system32\Perflib_Perfdata_2d4.dat
2009-04-30 17:27 16,384 a------t c:\winnt\system32\Perflib_Perfdata_2d8.dat
2009-04-30 11:22 102,664 a------- c:\winnt\system32\drivers\tmcomm.sys
2009-04-30 10:56 16,384 a------t c:\winnt\system32\Perflib_Perfdata_2d0.dat
2009-04-30 10:37 16,384 a------t c:\winnt\system32\Perflib_Perfdata_394.dat
2009-04-30 00:25 16,384 a------t c:\winnt\system32\Perflib_Perfdata_728.dat
2009-04-30 00:24 410,984 a------- c:\winnt\system32\deploytk.dll
2009-04-26 16:37 16,384 a------t c:\winnt\system32\Perflib_Perfdata_428.dat
2009-04-25 12:09 16,384 a------t c:\winnt\system32\Perflib_Perfdata_374.dat
2009-04-19 23:15 16,384 a------t c:\winnt\system32\Perflib_Perfdata_35c.dat
2009-04-16 03:12 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3cc.dat
2009-04-16 03:10 16,384 a------t c:\winnt\system32\Perflib_Perfdata_358.dat
2009-04-08 11:54 16,384 a------t c:\winnt\system32\Perflib_Perfdata_424.dat
2009-04-08 11:52 16,384 a------t c:\winnt\system32\Perflib_Perfdata_368.dat
2009-04-03 15:04 16,384 a------t c:\winnt\system32\Perflib_Perfdata_408.dat
2009-04-03 15:03 16,384 a------t c:\winnt\system32\Perflib_Perfdata_378.dat
2009-03-31 14:57 17,408 a----r-- c:\winnt\system32\SZIO5.dll
2009-03-31 14:56 294,912 a----r-- c:\winnt\system32\SZBase5.dll
2009-03-31 14:55 540,672 a----r-- c:\winnt\system32\SZComp5.dll
2009-03-31 13:37 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3b4.dat
2009-03-27 10:56 126,976 a----r-- c:\winnt\system32\IS3HTUI5.dll
2009-03-27 10:55 393,216 a----r-- c:\winnt\system32\IS3DBA5.dll
2009-03-27 10:55 372,736 a----r-- c:\winnt\system32\IS3UI5.dll
2009-03-27 10:55 61,440 a----r-- c:\winnt\system32\IS3Hks5.dll
2009-03-27 10:54 23,040 a----r-- c:\winnt\system32\IS3XDat5.dll
2009-03-27 10:54 221,184 a----r-- c:\winnt\system32\IS3Win325.dll
2009-03-27 10:54 94,208 a----r-- c:\winnt\system32\IS3Inet5.dll
2009-03-27 10:53 90,112 a----r-- c:\winnt\system32\IS3Svc5.dll
2009-03-27 10:50 716,800 a----r-- c:\winnt\system32\IS3Base5.dll
2009-03-23 19:15 16,384 a------t c:\winnt\system32\Perflib_Perfdata_298.dat
2009-03-16 15:46 16,384 a------t c:\winnt\system32\Perflib_Perfdata_464.dat
2009-03-15 17:52 16,384 a------t c:\winnt\system32\Perflib_Perfdata_328.dat
2009-03-13 12:01 16,384 a------t c:\winnt\system32\Perflib_Perfdata_504.dat
2009-03-12 17:52 16,384 a------t c:\winnt\system32\Perflib_Perfdata_5c0.dat
2006-01-31 20:12 5,632 a--sh--- c:\program files\Thumbs.db
2005-12-09 16:51 21,952 ----h--- c:\program files\folder.htt
2005-12-09 16:51 271 ----h--- c:\program files\desktop.ini
2002-12-22 04:55 791 a------- c:\program files\sdsys.log
2002-09-06 22:47 144 a------- c:\program files\pcdocrx_order.html
2001-03-11 03:59 766 a------- c:\program files\pcdoc.ico
1999-12-07 08:00 32,528 a------- c:\winnt\inf\wbfirdma.sys

============= FINISH: 15:43:00.20 ===============



Thanks for any help!

Attached Files



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#2 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
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  • Gender:Male
  • Local time:10:46 PM

Posted 19 June 2009 - 08:29 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 ffemtAMD

ffemtAMD
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Posted 19 June 2009 - 09:26 PM

DDS (Ver_09-05-14.01) - NTFSx86
Run by Administrator at 22:21:26.26 on Fri 06/19/2009
Internet Explorer: 6.0.2800.1106 BrowserJavaVersion: 1.6.0_13
Microsoft Windows 2000 Professional 5.0.2195.4.1252.1.1033.18.383.103 [GMT -4:00]


============== Running Processes ===============

C:\WINNT\System32\WLTRYSVC.EXE
C:\WINNT\System32\bcmwltry.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\cisvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Linksys\WMP300N\WLService.exe
C:\Program Files\Linksys\WMP300N\WMP300N.exe
C:\WINNT\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINNT\soundman.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\WINNT\System32\cidaemon.exe
C:\Documents and Settings\Administrator.DADS-COMPUTER.000\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com/web?o=1369
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: ZILLAbar Browser Helper Object: {1827766b-9f49-4854-8034-f6ee26fcb1ec} - c:\program files\stopzilla!\SZSG.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: STOPzilla Browser Helper Object: {e3215f20-3212-11d6-9f8b-00d0b743919d} - c:\program files\stopzilla!\SZIEBHO.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: STOPzilla: {98828ded-a591-462f-83ba-d2f62a68b8b8} - c:\program files\stopzilla!\SZSG.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
EB: Media Band: {32683183-48a0-441b-a342-7c2a440a9478} - %SystemRoot%\system32\browseui.dll
uRun: [AIM] c:\program files\aim\aim.exe -cnetwait.odl
mRun: [LXBSCATS] rundll32 c:\winnt\system32\spool\drivers\w32x86\3\LXBStime.dll,_RunDLLEntry@16
mRun: [Synchronization Manager] mobsync.exe /logon
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [SoundMan] soundman.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRunOnce: [^SetupICWDesktop] c:\program files\internet explorer\connection wizard\icwconn1.exe /desktop
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a} - %SystemRoot%\web\related.htm
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: picnik.com
DPF: DirectAnimation Java Classes - file://c:\winnt\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\winnt\java\classes\xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1.000\applic~1\mozilla\firefox\profiles\lexuvgpq.default\
FF - plugin: c:\program files\mozilla firefox\plugins\NPcol305.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint_03000F10.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwinamp.dll

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 Spssys;Toshiba SPS Service;c:\winnt\system32\drivers\spssys.sys [2008-1-13 164256]
R1 mfehidk;McAfee Inc. mfehidk;c:\winnt\system32\drivers\mfehidk.sys [2009-5-3 201320]
R2 Iprip;RIP Listener;c:\winnt\system32\svchost.exe -k netsvcs [1999-12-7 7952]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-5-3 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-5-3 144704]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-11 24652]
R2 WMP300NSvc;WMP300NSvc;c:\program files\linksys\wmp300n\WLService.exe [2008-5-27 53307]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-5-3 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\winnt\system32\drivers\mfeavfk.sys [2009-5-3 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\winnt\system32\drivers\mfebopk.sys [2009-5-3 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\winnt\system32\drivers\mfesmfk.sys [2009-5-3 40488]
R3 openhci;Microsoft USB Open Host Controller Driver;c:\winnt\system32\drivers\openhci.sys [1999-12-7 24784]
R3 sgiul50;sgiul50;c:\winnt\system32\drivers\sgiulnt5.sys [2005-12-9 97808]
R3 usbhub20;USB 2.0 Root Hub Support;c:\winnt\system32\drivers\usbhub20.sys [2005-12-10 49776]
S3 foghorn;Windows Sound System Compatible (WDM);c:\winnt\system32\drivers\foghorn.sys [2005-12-12 21008]
S3 mferkdk;McAfee Inc. mferkdk;c:\winnt\system32\drivers\mferkdk.sys [2009-5-3 33832]
S3 scsiscan;SCSI Scanner Driver;c:\winnt\system32\drivers\scsiscan.sys [2005-12-12 10576]
S3 viafilter;VIA USB Filter;c:\winnt\system32\drivers\viausb.sys [2005-12-10 9038]
S3 WMP300Nv1;Linksys Wireless-N PCI Adapter WMP300N Driver;c:\winnt\system32\drivers\WMP300Nv1.sys [2008-5-27 822400]

=============== Created Last 30 ================

2009-06-15 20:36 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4b8.dat
2009-06-14 22:32 16,384 a------t c:\winnt\system32\Perflib_Perfdata_25c.dat
2009-06-12 16:28 16,384 a------t c:\winnt\system32\Perflib_Perfdata_cc.dat
2009-06-11 01:56 138,000 ac------ c:\winnt\system32\dllcache\faxui.dll
2009-06-10 16:09 16,384 a------t c:\winnt\system32\Perflib_Perfdata_49c.dat
2009-06-10 16:07 16,384 a------t c:\winnt\system32\Perflib_Perfdata_434.dat
2009-06-10 10:26 <DIR> --d----- c:\program files\Trend Micro
2009-06-10 10:26 4 a------- c:\winnt\msoffice.ini
2009-06-09 19:16 <DIR> --d----- c:\documents and settings\administrator.dads-computer.000\.realobjects
2009-06-09 10:56 16,384 a------t c:\winnt\system32\Perflib_Perfdata_404.dat
2009-06-07 08:54 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4b4.dat

==================== Find3M ====================

2009-06-19 21:55 136 a------- c:\winnt\system32\drivers\ALCICH.DAT
2009-05-18 22:57 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4bc.dat
2009-05-18 22:05 16,384 a------t c:\winnt\system32\Perflib_Perfdata_494.dat
2009-05-18 22:02 16,384 a------t c:\winnt\system32\Perflib_Perfdata_920.dat
2009-05-13 17:12 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4d8.dat
2009-05-11 12:49 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4b0.dat
2009-05-08 15:46 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4c0.dat
2009-05-08 02:15 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4fc.dat
2009-05-07 02:41 263,440 a------- c:\winnt\system32\LOCALSPL.DLL
2009-05-06 18:51 16,384 a------t c:\winnt\system32\Perflib_Perfdata_45c.dat
2009-05-04 18:14 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4c8.dat
2009-05-04 13:46 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4d0.dat
2009-05-04 03:10 16,384 a------t c:\winnt\system32\Perflib_Perfdata_4f8.dat
2009-05-03 19:25 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3a0.dat
2009-05-03 18:35 16,384 a------t c:\winnt\system32\Perflib_Perfdata_498.dat
2009-05-03 18:33 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3c0.dat
2009-04-30 18:25 16,384 a------t c:\winnt\system32\Perflib_Perfdata_2d4.dat
2009-04-30 17:27 16,384 a------t c:\winnt\system32\Perflib_Perfdata_2d8.dat
2009-04-30 11:22 102,664 a------- c:\winnt\system32\drivers\tmcomm.sys
2009-04-30 10:56 16,384 a------t c:\winnt\system32\Perflib_Perfdata_2d0.dat
2009-04-30 10:37 16,384 a------t c:\winnt\system32\Perflib_Perfdata_394.dat
2009-04-30 00:25 16,384 a------t c:\winnt\system32\Perflib_Perfdata_728.dat
2009-04-30 00:24 410,984 a------- c:\winnt\system32\deploytk.dll
2009-04-26 16:37 16,384 a------t c:\winnt\system32\Perflib_Perfdata_428.dat
2009-04-25 12:09 16,384 a------t c:\winnt\system32\Perflib_Perfdata_374.dat
2009-04-24 05:54 95,504 a------- c:\winnt\system32\WIN32SPL.DLL
2009-04-22 09:38 437,008 a------- c:\winnt\system32\rpcrt4.dll
2009-04-21 15:15 576,512 a------- c:\winnt\system32\WININET.DLL
2009-04-19 23:15 16,384 a------t c:\winnt\system32\Perflib_Perfdata_35c.dat
2009-04-17 01:04 1,645,072 a------- c:\winnt\system32\WIN32K.SYS
2009-04-16 03:12 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3cc.dat
2009-04-16 03:10 16,384 a------t c:\winnt\system32\Perflib_Perfdata_358.dat
2009-04-08 11:54 16,384 a------t c:\winnt\system32\Perflib_Perfdata_424.dat
2009-04-08 11:52 16,384 a------t c:\winnt\system32\Perflib_Perfdata_368.dat
2009-04-03 15:04 16,384 a------t c:\winnt\system32\Perflib_Perfdata_408.dat
2009-04-03 15:03 16,384 a------t c:\winnt\system32\Perflib_Perfdata_378.dat
2009-04-02 04:11 68,640 a------- c:\winnt\unTMV.exe
2009-03-31 14:57 17,408 a----r-- c:\winnt\system32\SZIO5.dll
2009-03-31 14:56 294,912 a----r-- c:\winnt\system32\SZBase5.dll
2009-03-31 14:55 540,672 a----r-- c:\winnt\system32\SZComp5.dll
2009-03-31 13:37 16,384 a------t c:\winnt\system32\Perflib_Perfdata_3b4.dat
2009-03-27 10:56 126,976 a----r-- c:\winnt\system32\IS3HTUI5.dll
2009-03-27 10:55 393,216 a----r-- c:\winnt\system32\IS3DBA5.dll
2009-03-27 10:55 372,736 a----r-- c:\winnt\system32\IS3UI5.dll
2009-03-27 10:55 61,440 a----r-- c:\winnt\system32\IS3Hks5.dll
2009-03-27 10:54 23,040 a----r-- c:\winnt\system32\IS3XDat5.dll
2009-03-27 10:54 221,184 a----r-- c:\winnt\system32\IS3Win325.dll
2009-03-27 10:54 94,208 a----r-- c:\winnt\system32\IS3Inet5.dll
2009-03-27 10:53 90,112 a----r-- c:\winnt\system32\IS3Svc5.dll
2009-03-27 10:50 716,800 a----r-- c:\winnt\system32\IS3Base5.dll
2009-03-23 19:15 16,384 a------t c:\winnt\system32\Perflib_Perfdata_298.dat
2006-01-31 20:12 5,632 a--sh--- c:\program files\Thumbs.db
2005-12-09 16:51 21,952 ----h--- c:\program files\folder.htt
2005-12-09 16:51 271 ----h--- c:\program files\desktop.ini
2002-12-22 04:55 791 a------- c:\program files\sdsys.log
2002-09-06 22:47 144 a------- c:\program files\pcdocrx_order.html
2001-03-11 03:59 766 a------- c:\program files\pcdoc.ico
1999-12-07 08:00 32,528 a------- c:\winnt\inf\wbfirdma.sys

============= FINISH: 22:24:24.93 ===============

Attached Files



#4 PropagandaPanda

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Posted 20 June 2009 - 11:46 AM

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you.

Disable Realtime Protection
Antimalware programs can interfere with ComboFix and other tools we need to run. Please temporarily disable all realtime protections you have enabled. Refer to this page, if you are unsure how.

Download and Run ComboFix
Download Combofix by sUBs from any of the links below, and save it to your desktop.
Link 1, Link 2, Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Double click on ComboFix.exe and follow the prompts. If you are using Windows Vista, right click the icon and select "Run as Administrator". You will not recieve the prompts below if you are not using Windows XP. ComboFix will check to see if you have the Windows Recovery Console installed.
  • If you did not have it installed, you will see the prompt below. Choose YES.
    Posted ImagePosted Image

  • When the Recovery Console has been installed, you will see the prompt below. Choose YES.
    Posted Image
  • When finished, ComboFix will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Download and Run Scan with GMER
We will use GMER to scan for rootkits.

Please download GMER to your desktop. Note that the file will be randomly named to prevent active malware from stopping the download.
  • Close all other open programs as there is a slight chance your computer will crash.
  • Double click the GMER program ******.exe. Your security programs may detect GMER's driver trying to load. Allow it.
  • You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  • Leaving the settings at default, click Scan.
  • When the scan is complete, click Save and save the log onto your desktop.
Please include the log in your next reply.

In your next reply include:
-the ComboFix log
-the GMER scan log

Please also tell me of any changes you have made to your computer since you started your topic.

With Regards,
The Panda

#5 ffemtAMD

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Posted 20 June 2009 - 04:17 PM

Ok, well first Combofix will not run. It will get to the point where the dos prompt says "please wait, combofix is preparing to run" then the system locks. No program will open, and upon Xing the box, the program abnormally ends with the "end program" choice. Combofix seems to know its been infected, and deletes itself on restart. I will attempt to run the other program after restart.

#6 PropagandaPanda

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Posted 20 June 2009 - 04:42 PM

Hello.

Please delete that copy of ComboFix.

Download a new copy. In the Save As window, save it as ComboFix123.exe and try running it agian.

With Regards,
The Panda

#7 ffemtAMD

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Posted 21 June 2009 - 12:11 PM

The Combofix123 trick did not work, it is still being compromised and freezing the system every time I attempt to run it. I was able to run the GMER software, attached please find my log.

Attached Files



#8 PropagandaPanda

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Posted 21 June 2009 - 12:22 PM

Hello ffemtAMD.

In that case, please use OTScanIt.

Download and Run OTScanIt
Download OTScanIt by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Change the Rootkit Scan option from "No" to Yes.
  • In the Additional Scans box at the lower right, check:Reg - Drivers32
    Reg - NetSvc
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.

With Regards,
The Panda

#9 ffemtAMD

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Posted 21 June 2009 - 12:55 PM

Ok, the only thing I encountered was that the Rootkit Scan option did not appear on my version. I scanned anyway, attached are the results.

Attached Files

  • Attached File  OTS.Txt   201.53KB   6 downloads


#10 PropagandaPanda

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Posted 21 June 2009 - 04:38 PM

Hello.

The driver in question is related to RealNetworks Virtual Path Manager.

I don't see any malware in your logs. Let's clear out the temporary files and see if that helps.

Download and Run ATFCleaner
Please download ATF Cleaner by Atribune. This program will clear out temporary files and settings. You will likely be logged out of the forum where you are recieving help.
  • Double-click ATF-Cleaner.exe to run the program. If you are using Windows Vista, right click the icon and select Run As Administrator.
  • Under Main Select Files to Delete choose: Select All.
  • Click the Empty Selected button.

Please also take a new OTScanIt log. This time, check the:
Evnt - EventViewer Logs (Last 10 errors)

Any change in symptoms?

Please give me some more info on the restarts. Do you an error message? The "Windows is Shutting down. . ."? Or is it like whe you press the power button?

With Regards,
The Panda

Edited by PropagandaPanda, 21 June 2009 - 04:40 PM.


#11 ffemtAMD

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Posted 22 June 2009 - 10:01 AM

The restarts are very random and I have only found one thing I can associate some of them with (not all the time, they happen more frequently than just what I'm about to describe) - and that is, when I close all the windows I am working with, and the desktop is showing, about 2 seconds after the last window X's, it will restart itself. Sometimes though, it will happen in the middle of writing a paper in Word, surfing on Mozilla or when the desktop has been showing and the computer has been idle for several hours.

The restarts themselves are without warning, no error messages, no "Windows is Shutting Down", the system will make an audible "click" noise and the monitor will give the "No Connection" message it gives when you disconnect it from the computer physically, then go black and come back with the reboot process for the computer.

I googled the error message I was getting from the event log (from what I could see, just about every single time it was the same message, the one which is the title of this thread) and found it was related to RealPlayer, which I do not use, but the comptuer was equipped with. I promptly deleted the real player and all of its components (I think!) and the problem did not occur again for a few weeks. Then, without warning, and nothing new being downloaded onto or removed from the system, it began again.

Attached Files

  • Attached File  OTS.Txt   133.05KB   6 downloads


#12 PropagandaPanda

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Posted 22 June 2009 - 10:30 AM

Hello.

Let's take a closer look at that service.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    :service
    MCSTRM
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

With Regards,
The Panda

#13 ffemtAMD

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Posted 22 June 2009 - 11:48 AM

SystemLook v1.0 by jpshortstuff (22.05.09)
Log created at 12:47 on 22/06/2009 by Administrator (Administrator - Elevation successful)

========== service ==========

MCSTRM
MCSTRM
(No Description)
Current Status: Stopped
Startup Type: Automatic
Error Control: Severe
Binary:
Group: MCSTRM
SafeBoot:
Dependencies:
(none)
Dependant Services:
(none)

-=End Of File=-

#14 PropagandaPanda

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Posted 22 June 2009 - 04:27 PM

Hello.

Let's create a backup first.

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.

Do not use the NTREGOPT that comes with the installation package.
  • Please download erunt-setup.exe to your desktop.
  • Double click erunt-setup.exe. If you are using Windows Vista, right click the icon and select "Run As Administrator." Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes only if you are using Windows XP. You can delete the installation file after use.
  • Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.
You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished, you may, remove ERUNT using Add/Remove Programs.

Apply Registry Script
  • Copy the following into a notepad (Start>Run>"notepad"). Do not copy the word "code".
    REGEDIT4
    
    [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MCSTRM]
  • Click File, then Save As... .
  • Click Desktop on the left.
  • Under the Save as type dropdown, select All Files.
  • In the box File Name, input fix.reg
  • Hit OK.
When done properly, the icon should look like Posted Image.

Double click fix.reg and answer Yes to the prompts. You should recieve the message that the entries have been successfully merged. If not, post back with the error message.

Delete fix.reg after use.

Does that help at all?

With Regards,
The Panda

Edited by PropagandaPanda, 22 June 2009 - 04:29 PM.


#15 ffemtAMD

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Posted 25 June 2009 - 03:20 PM

Yes! After a few days observation, the problem has not occurred again! Thank you so much!!




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