Then, after loads of misunderstanding they might offer a "fixit", another plan like "Dell On Call" $129 + fee per incident.("Our Software Section!")
More persistance gets you finally to a 2nd tier Tech who knows a little more. Once I got the most senior Tech in Bangalore. I stated the problem, then a 2 minute pause, then a little talk, then a 5 minute pause. He'd run out of ideas.
The big guns come out when you go to "Unresolved Issues". It's either India or the U.S.
In poor countries I think they have a tough time thinking "Outside the box". That's why I go to forums or "newsgroups" (as the members will beat into you at Microsoft.)
The art of FORUMS is trying to explain exactly the problem. That's why, simply , often it takes a number of exchanges, because you are trying to adjust to each others knowledge of technical language. The idea is to stick with each other. rcfrgf
Edited by The weatherman, 10 June 2009 - 03:47 PM.
Removed Email address~TW