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Sony laptop's sound cuts out


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#1 nicktk1

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Posted 10 June 2009 - 11:14 AM

My significant other got a sony laptop for a very....low....price and didn't listen to me when i said not to buy a computer for it's looks. After applying and getting accepted to a bible college, she had to install novell, a proxy program, on her computer. after doing as such her sound now cuts out. After uninstalling the program, novell, it appears the damage was permanent. now ever 1 out of 3 times the computer is turned on (rough estimate) the sound does not work. she said that she has to be running sound constantly or else it, the sound, dies. she also said that if she pauses her sound it also dies. im thinking that there is some sort of hardware issue now....but i could be wrong. if you could get back to me i would greatly appreciate it.
thanks
-Nick

if you need to know what type of sony let me know.
I hear you calling setting fire to my soul. is this the voice we die for?
we die for life!!!!!
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#2 hamluis

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Posted 10 June 2009 - 12:27 PM

I'd uninstall (via Device Manager) and reinstall the sound drivers for GP...they may be damaged.

They should be available at the Sony website..or on the drivers CD which should have accompanied the system.

Louis

#3 Albert Frankenstein

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Posted 10 June 2009 - 05:48 PM

What about if you use headphones or an external speakers? Does the sound cut out then?

If reinstalling drivers doesn't help, then you probably have an issue with the motherboard. I could be the speaker itself, but it is probably the motherboard. This should be a warranty repair/replacement if the computer is not too old.
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