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think i may be infected


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7 replies to this topic

#1 kimsnibbles

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Posted 10 June 2009 - 05:11 AM

I have installed
AVG
CCcleaner
Spybot search and destroy
Zone Alarm
I have run all these and everything seems to come up clean.
my computer keeps crashing when using internet explorer.
I have to reboot the computer to get it working again for a short while
thanks in advance for your help.

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#2 quietman7

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Posted 10 June 2009 - 11:05 AM

Have you tried using an alternate browser like Firefox?

The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. If you're not finding any malware then its sounds like one of the latter problems.

Note: Some video cards can generate such intense heat while playing games with high quality graphics that they require a separate cooling system. If the fan fails after wear and tear with age, the video processor will not be far behind and your system may start crashing.. If the video card needs replacing, see "Illustrated How to Replace an AGP Video Card".

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions and malware. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD). To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot for the changes to take effect.
Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.
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#3 kimsnibbles

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Posted 12 June 2009 - 05:23 AM

Hi

Many thanks for your response.

I have since done a Trend Micro houscall can and the following have been found
Adware- hotbar 14 instances i can not find the programme on add/remove programmes either
Adware-memwatcher 1 instance
both of these can not be removed automatically by trend micro
I really need your help as my ie just hangs and my computer does
not go to blue screen so there is no error code
i have checked all my components and they all seem clean and fine
please help me.
thanks

#4 quietman7

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Posted 14 June 2009 - 05:18 PM

Please download Malwarebytes Anti-Malware (v1.37) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

** If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes.
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#5 kimsnibbles

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Posted 15 June 2009 - 04:53 AM

Hi thanks

here is my log for malwarebytes

Malwarebytes' Anti-Malware 1.37
Database version: 2282
Windows 6.0.6001 Service Pack 1

15/06/2009 10:43:08
mbam-log-2009-06-15 (10-43-08).txt

Scan type: Quick Scan
Objects scanned: 77719
Time elapsed: 12 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 quietman7

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Posted 15 June 2009 - 07:31 AM

That's a clean log.

Trend Micro houscall...and the following have been found
Adware- hotbar 14 instances i can not find the programme on add/remove programmes either
Adware-memwatcher 1 instance

What specific location (full file path) did Trend locate these items?
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#7 kimsnibbles

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Posted 15 June 2009 - 09:21 AM

Hi thanks again

housecall paths are as follows

Adware-memwatcher path is as follows

c:/windows/system32/drivers/etc/hosts/127.0.01

adware-hotbar

c:/programme files/ the weather channel FW/desktop/
c:/programme data/microsoft/windows/start menu/programmes/theweatherchannel/desktop 6/the weather channel desktop.Ink
c:/programme data/microsoft/windows/start menu/programmes/theweatherchannel/desktop 6/unistall.Ink
HKLM/software/microsoft/windows/current version/uninstall/the weather channel Desktop 6

#8 quietman7

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Posted 15 June 2009 - 09:56 AM

Those remnants appear to be related to Weather Channel.exe which were installed along with The Weather Channel program to provide current temperature, conditions, and alerts. If you removed that program you can safely delete the .Ink shortcut on your desktop. Then open Windows Explorer, navigate to c:/programme data/microsoft/windows/start menu/programmes/ and delete theweatherchannel folder.

The detection of Adware-Memwatcher points to your HOSTS file. which is a text file that maps an IP address to a name. Are you using a customized HOSTS file?

In Windows Vista and XP, the HOSTS file is located in this default location: C:\Windows\system32\drivers\etc\hosts.Anything that appears in your HOSTS file without an # at the beginning, except from the "127.0.0.1 localhost" line, should be viewed with suspicion. Although malware can be responsible for altering the HOSTS file in an attempt to redirect your browser, it does not do so without infecting other areas of your system.

To view the folder containing your Hosts file, go to Start > Run and type: %windir%\system32\drivers\etc\

The Hosts file has as no extension. The easiest way to access and view the contents is by using notepad.
  • Double-click on the HOSTS file.
  • A message will appear saying Windows can't open the file or Choose the program you want to open this file.
  • Scroll down the list of programs until you see Notepad.
  • Select it and click OK.
To view the Hosts file in Notepad automatically, go to Start > Run and type: notepad %windir%\system32\drivers\etc\hosts

Doing some research of others complaining about the same thing, it appears it may be more of an issue with Housecall itself as that was the only scanner to detect it. Appears to be a false positive and nothing to be concerned about, however, check your HOSTS file anyway to be sure.
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