Thanks for your reply , leftover, and even though you may not have some help to offer this time, that you agree these forums can be helpful to each otheris welcome support and maybe next time and when you have an experience to share, then you probably will and you can keep someone from getting burned also. With that in mind, I offer the following:
As a follow-up to my previous post I am posting this clip from a very successful resolution to a like consumer ripoff issue that I had with AT&T and it is from that successful effort that I was prompted to share these experiences with others here in hopes of helping others who I'm sure have also had cases where they too have been ripped off and felt powerless in dealings with these companies. I believe that through these forums we can gain valuable ammunition and learn from each other on how to deal with these companies from a stronger position and hopefully avoid putting ourselves at their mercy in the first place. I post this example with my situation with AT&T because as I dealt with them I came to be blown away and schocked to find out just how many people have complaints and have been ripped off by false promises by this behemoth of a company and what is widely considered an American business icon. I would not be at all surprised to find that more than a few of the readers of this forum are also victims of this company, And so here goes from text from one of many complaint boards against AT&T out there on the net...
"I posted my like complaint as all of you have here on this board about 3 weeks ago. I'm happy to report that since then I read about a site called 'the consumerist' that lists email addresses and even phone #s for presidents & CEOs of companies--google for it, it is worth your while as you will see--and found the direct email address for the President of AT&T. I figured I had nothing to lose and so I emailed him about a week and a half ago and told him of my complaint and about the fact of the many complaints like mine on this and on many boards from people taken for a ride by AT & T. I'm now also very happy to report that last week as a result of this email, I got a call from the executive secretary for AT & T's president looking to resolve this matter and intended to resolve it that week. She assigned one of her assistants to it and after a minimal amount of research verified what I was claiming and credited my account for the rebate that I had been promised to me and that I had coming to me and that I had been given the runaround about for over a year. She also apologized for AT & T having dropped the ball on it and for having caused me this problem. (Long story short) My point is that if you skip all these do nothings, promise you the world underlings and go straight to the top that hopefully you too will get what you were promised and what you have been shorted.
I also want to share this method of leading to a successful resolution with all my fellow complainees so here is the email addreses of the AT & T president:E-mail addresses removed to protect from spam-bots ~ OB
I'd email your complaint to both addresses as I did and I hope you will all have the same successful and prompt results as I did. Good luck to all."
This above is just one example of what can happen if you'll persist and not lay down for companies who feel they can get away with customer neglect and that they'll wear you down,,,not if we will share these stories with each other and we follow through with refusing to take it...best to you all...
Edited by Orange Blossom, 21 June 2009 - 01:48 PM.