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UAC.SYS infection Help!


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2 replies to this topic

#1 JTboom

JTboom

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Posted 09 June 2009 - 09:57 AM

MY laptop was infected with a slew of trojans/viruses malware.
Eventually I narrowed it down to UAC.sys virus by tweaking things with HijackThis and Malware AntiMalware.
Malware wouldnt delete the file so I made the tragic mistake of installing Combofix ( I know I didn't read the disclaimer and I
now I'm paying the price). Yes I should have done this under the supervision of a trained Combofix technician.

So after installing, Combofix needed to reboot to remove the UAC files in System32 folder. After rebooting I got a Bluescreen of Death and now when it boots up I get a Black Screen with the mouse arrow and nothing else.

The only thing that's working is booting into Safe Mode with Command Prompt.
So like the disclaimer says if you do it on your own, your PC could potentially not work.

Can anyone help me??

-JT

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#2 MalwareMutilator

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Posted 10 June 2009 - 08:11 AM

Hello JTboom,

I'm sorry to hear about your problems, but as the warning states; ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer.

At this point I see no alternative other than for you to seek help from one of our malware experts. :thumbsup:

I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

Regards,

MalwareMutilaror

#3 Orange Blossom

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Posted 17 June 2009 - 09:47 PM

Hello,

Now that you have posted a log here:http://www.bleepingcomputer.com/forums/topic234605.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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