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IE and Firefox are dead, but Safari works fine


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#1 possumbarnes

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Posted 08 June 2009 - 10:17 PM

Ok, I had a guy ask me to help him with his computer. Its a Compaq Presario C751NR laptop running Vista Home Premium with 2GB of ram. He says he hooked up his ipod and his computer freaked out. He couldn't get online and none of his programs could access the internet either.

At this point, here's what I've found:
- Both IE7 and Firefox 3.0.10 act as if there is no internet connection.
- No program I can find is able to access the internet (Java, MBAM, Avira, and iTunes are some examples)
- Ran "netsh winsock catalog reset" and "netsh int ip reset reset.log" (not even sure if that is something that has to be run with Vista)
- In the network connections windows, it shows it is connected to the Local network and the internet.
- Safari browser works with no issues.
- Windows is still updating automatically because 2 updates just downloaded, one of which was IE8.
- The only installed firewall is the Windows firewall. Turning it off does not help.
- Thinking possible infection, I scanned with Malwarebytes' Anti-Malware. The only thing it found was this:
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.


I guess what has me thoroughly confused is why Safari works but Firefox and IE both act like there is no connection, both saying that it cannot display the web page. I used RevoUninstaller to remove Firefox, then used Safari to download and reinstall a fresh version with no effect. In IE - Tools - Internet Options - Connections, the LAN settings are set to automatic, the option to use a proxy server is not checked. I am at a loss as to why one program has no issues getting online while all other programs cannot find the network connection, with the only firewall installed turned off.

Thanks for any help anyone can send my way.

UPDATE:
I found a bit torrent P2P program called Ares that he had installed and it seems to work fine too. As I get deeper into this problem, all I'm giving myself is more questions and no answers!!! AGGRAVATING!!

Edited by possumbarnes, 09 June 2009 - 04:11 PM.

What's more irrational--a guy who believes in a God he cannot see or a guy who is offended by a God he doesn't believe in?

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#2 hulander

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Posted 13 June 2009 - 04:35 AM

Well quite strange problem your friend's computer is suffering with..
Plz tell your friend to remove Firefox from his system and then install it again and see whether it has start working or not..Posted Image

Edited by hulander, 13 June 2009 - 04:36 AM.

Technology Lover...Posted Image

#3 possumbarnes

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Posted 13 June 2009 - 07:52 AM

I used RevoUninstaller to remove Firefox, then used Safari to download and reinstall a fresh version with no effect.


Right there in the first post.

I tried everything I could find. Apparently, this is a common problem with Vista. There are a lot of people with the same issue and no one has come up with a fix for it yet. There are some out there that were infected by a bug that turned on their proxy server settings, and they corrected it by turning off the proxy servers, but this wasn't one of those.

Every forum I could find with this same issue that did not resolve with a simple fix (ie. proxy settings, network connection settings, etc) had to reinstall Vista. I pulled his data off and did a clean Vista install. Works like a charm.

It'd be nice if Microsoft could address the issue.
What's more irrational--a guy who believes in a God he cannot see or a guy who is offended by a God he doesn't believe in?




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