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Can not access Hotmail. IE can not display webpage error


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#1 jeffw11

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Posted 08 June 2009 - 10:10 PM

I just cleaned out about 15 trojan viruses on my friends computer. We are still having a problem getting her email. Any time we go to hotmail and try to sign in, we get the error page "Internet Explore can not display the webpage!". I can check gmail and yahoo mail but not hotmail. Has this computer been hijacked?

Any help would be appreciated.

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#2 Budapest

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Posted 08 June 2009 - 11:12 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 jeffw11

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Posted 09 June 2009 - 06:35 AM

Ran your instructions and here is the log results. One question, should I reboot the computer before we do anything else?
Thanks for the help.



Malwarebytes' Anti-Malware 1.37
Database version: 2252
Windows 5.1.2600 Service Pack 3

6/9/2009 6:32:45 AM
mbam-log-2009-06-09 (06-32-45).txt

Scan type: Quick Scan
Objects scanned: 83793
Time elapsed: 4 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 5
Registry Values Infected: 3
Registry Data Items Infected: 10
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\had73sfdfd.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{c6c7b2a1-00f3-42bd-f434-00aaba2c8953} (Trojan.Zlob.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c6c7b2a1-00f3-42bd-f434-00aaba2c8953} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c6c7b2a1-00f3-42bd-f434-00aaba2c8953} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\urlsearchhook.toolbarurlsearchhook (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\urlsearchhook.toolbarurlsearchhook.1 (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{c6c7b2a1-00f3-42bd-f434-00aaba2c8953} (Trojan.Zlob.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\windows system recover! (Password.Stealer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\idstrf (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\A360 (Rogue.A360Antivirus) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\had73sfdfd.dll (Trojan.Zlob.H) -> Delete on reboot.
c:\documents and settings\Owner\Local Settings\Temp\lsass.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\csrss.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\winlogon.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\taskmgr.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\win32hlp.cnf (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\services.exe (Password.Stealer) -> Delete on reboot.

#4 jeffw11

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Posted 10 June 2009 - 04:43 PM

Has anyone had a chance to look into this log file?

Really appreciate any time that you have. Thanks.

#5 Budapest

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Posted 10 June 2009 - 04:55 PM

Sorry I missed your previous post.

Reboot your computer. Update Malwarebytes, run the full-scan and post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 ProGear Computers

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Posted 10 June 2009 - 04:55 PM

I would also add to Budapest reply by resetting your Internet Explorer settings.

1) At the top select tools
2) Internet Options
3) Adevanced Tab
4) Restore

Hope this helps

#7 jeffw11

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Posted 10 June 2009 - 06:44 PM

Rebooted, updated Malwarebytes and ran a new scan. This is the latest results:



Malwarebytes' Anti-Malware 1.37
Database version: 2259
Windows 5.1.2600 Service Pack 3

6/10/2009 6:30:01 PM
mbam-log-2009-06-10 (18-30-01).txt

Scan type: Quick Scan
Objects scanned: 82936
Time elapsed: 6 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\win32hlp.cnf (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\drivers\SKYNETjuchmuds.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#8 Budapest

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Posted 10 June 2009 - 06:49 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 jeffw11

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Posted 10 June 2009 - 08:56 PM

Just finished the above and I can now get hotmail. It seems to be working very well now. Is there a log file that I need to show you still or do you think we are done?

#10 Budapest

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Posted 10 June 2009 - 08:59 PM

If everything seems okay then we're just about done.

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 jeffw11

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Posted 10 June 2009 - 09:25 PM

Did the system restore, cleaned up the old restores.

In the Add or Remove Programs, I only have one "Java 6 update 14".

Hows that sound?

#12 Budapest

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Posted 10 June 2009 - 09:56 PM

Sounds good. I think you're good to go.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 jeffw11

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Posted 11 June 2009 - 05:17 AM

Here is the log from SuperAntiSpyware Scan. I still have problems getting into hotmail. Any suggestions?



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/10/2009 at 08:34 PM

Application Version : 4.26.1004

Core Rules Database Version : 3933
Trace Rules Database Version: 1876

Scan type : Complete Scan
Total Scan Time : 01:22:56

Memory items scanned : 223
Memory threats detected : 0
Registry items scanned : 5015
Registry threats detected : 59
File items scanned : 36393
File threats detected : 7

Adware.IWinGames
HKLM\Software\Classes\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}\InprocServer32
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}\InprocServer32#ThreadingModel
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}\ProgID
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}\Programmable
HKCR\CLSID\{8CA5ED52-F3FB-4414-A105-2E3491156990}\VersionIndependentProgID
HKCR\IEHlprObj.IEHlprObj.1
HKCR\IEHlprObj.IEHlprObj.1\CLSID
HKCR\IEHlprObj.IEHlprObj
C:\DOCUME~1\OWNER\MYDOCU~1\NEWFOL~1\IWINGA~1\IWINGA~1.DLL
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKU\S-1-5-21-1409082233-1788223648-1801674531-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8CA5ED52-F3FB-4414-A105-2E3491156990}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8CA5ED52-F3FB-4414-A105-2E3491156990}
C:\DOCUMENTS AND SETTINGS\OWNER\MY DOCUMENTS\NEW FOLDER\IWIN GAMES\IWINGAMESHOOKIE.DLL

Adware.HBHelper
HKLM\Software\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32#ThreadingModel
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\ProgID
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\TypeLib
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\VersionIndependentProgID
HKCR\URLSearchHook.ToolbarURLSearchHook.1
HKCR\URLSearchHook.ToolbarURLSearchHook
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0\win32
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\FLAGS
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\HELPDIR
C:\PROGRAM FILES\FAST BROWSER SEARCH\IE\TBHELPER.DLL
HKU\S-1-5-21-1409082233-1788223648-1801674531-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\URLSearchHooks#{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKU\S-1-5-18\Software\Microsoft\Internet Explorer\URLSearchHooks#{CA3EB689-8F09-4026-AA10-B9534C691CE0}

Browser Hijacker.Deskbar

#14 Budapest

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Posted 11 June 2009 - 04:07 PM

Update Malwarebytes and run another quick-scan.

Then, log on as an administrator, go Start > Run and type: "cmd". In the window that appears type: "netsh winsock reset". When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset." Close the command box and reboot your computer.

Go Start > Run > type: "cmd" In the window that appears type: "ipconfig /flushdns". Close the command box.

Go Start > Control Panel > Network Connections. Right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties. Double-click on the Internet Protocol (TCP/IP) item. Select the radio button that says "Obtain DNS servers automatically". Reboot.

Warning: Some Internet Service Providers need specific DNS settings. You need to make sure that you know if such DNS settings are required before you make this change.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 jeffw11

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Posted 11 June 2009 - 05:24 PM

I will give this a try. Funny thing is, I can get on the internet and move all over the place but I have problems getting to the login page for hotmail. It works right now but I'll reboot and then it doesn't. Strange.




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