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Internet Explorer Cant Start


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#1 Monstar

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Posted 08 June 2009 - 07:47 PM

When I turned on my computer today my antivirus (Symantec Endpoint) said something was corrupt and showing "warning". Now everytime I try and open internet explorer it tries to load but ends up closing itself without an error. Currently running on firefox which seems to be working normally. Any help is appreciated.

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#2 Elise

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Posted 09 June 2009 - 08:59 AM

Hello Monstar,

:thumbsup: to BleepingComputer! Lets see if we can get a picture of whats going on at your computer. Note: If you are on Windows Vista, skip ATF-cleaner and proceed with Malwarebytes Antimalware.

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Monstar

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Posted 09 June 2009 - 02:30 PM

Malwarebytes' Anti-Malware 1.37
Database version: 2254
Windows 5.1.2600 Service Pack 3

6/9/2009 1:44:26 PM
mbam-log-2009-06-09 (13-44-26).txt

Scan type: Full Scan (C:\|)
Objects scanned: 153558
Time elapsed: 1 hour(s), 3 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\util\nero_8_ultra_edition_8.3.2.1 inclued keygen\keygen.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 Elise

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Posted 09 June 2009 - 02:48 PM

Hello Monstar,

First of all this... Mbam found a keygen on your computer. Please note the following.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use cracks, keygens and the like, you will get infected again.

SUPERANTISPYWARE
----------------------------
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Monstar

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Posted 09 June 2009 - 07:07 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/09/2009 at 07:35 PM

Application Version : 4.26.1004

Core Rules Database Version : 3931
Trace Rules Database Version: 1874

Scan type : Complete Scan
Total Scan Time : 03:00:02

Memory items scanned : 293
Memory threats detected : 0
Registry items scanned : 7144
Registry threats detected : 0
File items scanned : 57092
File threats detected : 1

Trojan.Agent/Gen-Keygen
C:\UTIL\VSO CONVERTXTODVD 3.2.9.94\KEYGEN.EXE

#6 Elise

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Posted 10 June 2009 - 01:00 AM

Hello Monstar,

How are thing running now? Can you explain to me what kind of problems you are still having?

DR. WEB CUREIT
----------------------
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 Monstar

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Posted 11 June 2009 - 08:11 AM

My antivirus no longer have the warnings on them however, my internet explorer is still acting funny. It'll still open for a split second and close itself.


_________________________________________________________________________


megauploadtoolbar.dll;c:\program files\megauploadtoolbar;Adware.MegaBar.3;Incurable.Moved.;
4B51B78F.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\0A100000;Trojan.DownLoader.origin;Incurable.Moved.;
megauploadtoolbar.dll;C:\Program Files\MegauploadToolbar;Adware.MegaBar.3;Invalid path to file ;
A0062817.dll;C:\System Volume Information\_restore{7BAF5F2D-153E-4AC2-8C98-CE3EA96253AA}\RP226;Adware.MegaBar.3;Incurable.Moved.;

#8 Elise

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Posted 11 June 2009 - 09:00 AM

Hi Monstar,

First of all we have to uninstall an internet explorer toolbar, since its adware.
Go to start > control panel > add/remove programs
Highlight MegaUploadToolbar and click remove.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 Monstar

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Posted 12 June 2009 - 07:13 PM

It seems like everything is in working order now, thank you very much. I guess it was the keygens. They were given to me by some friends of mine after they had "scanned it", however I suppose it was still infected.
________________________________________________________________
C:\Program Files\Outlook Express\avi_mpg_rm_joiner.exe probably a variant of Win32/Agent trojan deleted - quarantined
C:\util\avi_mpg_rm_joiner.exe probably a variant of Win32/Agent trojan deleted - quarantined
C:\util\Nero-8+keygen\Nero-8+keygen\Nero-8.1.1.4_eng_trial_wch.exe Win32/Toolbar.AskSBar application deleted - quarantined
C:\util\Nero_8_Ultra_Edition_8.3.2.1 Inclued KeyGen\Nero-8.3.2.1_all_trial.exe Win32/Toolbar.AskSBar application deleted - quarantined

#10 Elise

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Posted 13 June 2009 - 01:34 AM

Hello Monstar,

Just to be on the safe side, could you update and run a full scan of SAS and MBAM? If everything is all right they should come out clean.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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