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google redirect, task mngr & regedit disabled please help!


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5 replies to this topic

#1 granty17

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Posted 08 June 2009 - 03:03 PM

hi, since i turned my computer on today it has been having serious problems. whenever i try to click on a search link within google, a new tab opens up a completely different web page. i then noticed that task manager had been disabled, aswell as regedit. i then tried to run combofix to see if it would sort the problem out, but it would not run, neither would hijack this or just about every other anti virus/spyware that i tried to run. i restarted my computer then noticed that mcafee had been disabled and would not open. i also noticed a box pop up saying something about "DCOM service personalization". Now any web page that i try to access through google or any other search engine just comes up blank. please help

thanks,

grant k

ps. I woild also like to note that, now, the screen has started going blank and a "googleupdate.exe" error message comes up.

Edited by granty17, 08 June 2009 - 04:48 PM.


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#2 Blade

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Posted 08 June 2009 - 05:18 PM

Hello granty17 and :thumbsup: to Bleeping Computer

First things first. Take a look at the box at the top of the page (The one with blue text). The stuff about ComboFix is serious business. It is never a good idea to use ComboFix unless specifically instructed to by a helper. Trust me, I've seen more than one computer ruined because of improper use of this tool.

***************************************************

Now, let us see if we can get a good look at what we're dealing with, shall we? :flowers:


Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
In your next reply, please provide the following
SUPERAntiSpyware log

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#3 granty17

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Posted 08 June 2009 - 05:52 PM

hi blade zephon,

I didn't notice that, but thank you for pointing it out :thumbsup:

Ok i downloaded "superantispyware.exe", run it and got this message "the exeption breakpoint
a breakpoint has been reached.
(0x8000003) occurred in the application at location 0x004039e0"

its the same message that i get when i boot up my PC, and get the "googleupdate.exe" application error.

I would also like to say that i created a new account, and a box appeared say something about "personalization" and ran through the programs on my PC such as email and IE.

thanks,

grant k

#4 Blade

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Posted 08 June 2009 - 06:32 PM

You created a new account here at BC? or a new user account on your computer?

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#5 granty17

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Posted 08 June 2009 - 06:33 PM

A new user account on my PC.

thanks

#6 Blade

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Posted 08 June 2009 - 08:53 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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