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HijackThis Log


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6 replies to this topic

#1 mmurf

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Posted 31 August 2004 - 11:33 AM

I'm submitting this on behalf of a friend who keeps getting a porn site taking over her
ie6 browser. I have installed Mozilla for her in the meantime which works well but ie
is needed for certain sites + windows update. Any help would be greatly appreciated.


Logfile of HijackThis v1.98.2
Scan saved at 3:36:33 PM, on 8/30/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\VetMsgNT.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\ca.exe
C:\Program Files\mozilla.org\Mozilla\Mozilla.exe
C:\Documents and Settings\Windows\Desktop\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - ŚC:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Msmon] c:\windows\system32\msmon.exe
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\ca.exe
O4 - HKCU\..\Run: [ClockSync] "C:\Program Files\ClockSync\Sync.exe" /q
O4 - HKCU\..\Run: [Msmon] c:\windows\system32\msmon.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - (no file)
O9 - Extra button: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - (no file) (HKCU)
O9 - Extra button: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file) (HKCU)
O13 - DefaultPrefix: http://www.heretofind.com/show.php?id=17&q=
O13 - WWW Prefix: http://www.heretofind.com/show.php?id=17&q=
O13 - Home Prefix: http://www.heretofind.com/show.php?id=17&q=
O13 - Mosaic Prefix: http://www.heretofind.com/show.php?id=17&q=
O13 - Gopher Prefix: http://www.heretofind.com/show.php?id=17&q=
O16 - DPF: {1EB17D1C-141D-4D9D-91CB-24D99215851D} - http://akamai.downloadv3.com/binaries/IA/netia32_EN_XP.cab
O16 - DPF: {72D59B9C-1E59-4958-803A-ABDEE2D4CFA6} - http://download.divx.com/player/DivXPlayerInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {CEFB7B49-9652-464F-8AFD-A577C0500F39} - http://akamai.downloadv3.com/binaries/P2EC..._1012_EN_XP.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...357/mcfscan.cab

Edited by mmurf, 31 August 2004 - 11:36 AM.


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#2 Grinler

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Posted 31 August 2004 - 11:46 AM

I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button

O4 - HKLM\..\Run: [Msmon] c:\windows\system32\msmon.exe
O4 - HKCU\..\Run: [ClockSync] "C:\Program Files\ClockSync\Sync.exe" /q
O4 - HKCU\..\Run: [Msmon] c:\windows\system32\msmon.exe
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - (no file)
O9 - Extra button: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file)
O9 - Extra button: (no name) - {237AA178-C3BC-4f67-A8BB-D8BC14BA0B89} - (no file) (HKCU)
O9 - Extra button: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {ACDDC068-3001-4E2C-9A8C-5F5BBEC40D03} - (no file) (HKCU)
O13 - DefaultPrefix: http://www.heretofind.com/show.php?id=17&q=
O13 - WWW Prefix: http://www.heretofind.com/show.php?id=17&q=
O13 - Home Prefix: http://www.heretofind.com/show.php?id=17&q=
O13 - Mosaic Prefix: http://www.heretofind.com/show.php?id=17&q=
O13 - Gopher Prefix: http://www.heretofind.com/show.php?id=17&q=
O16 - DPF: {1EB17D1C-141D-4D9D-91CB-24D99215851D} - http://akamai.downloadv3.com/binaries/IA/netia32_EN_XP.cab
O16 - DPF: {CEFB7B49-9652-464F-8AFD-A577C0500F39} - http://akamai.downloadv3.com/binaries/P2EC..._1012_EN_XP.cab



Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

c:\windows\system32\msmon.exe
C:\Program Files\ClockSync\Sync.exe

Reboot your computer to go back to normal mode and post a new log.

#3 mmurf

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Posted 04 September 2004 - 04:03 PM

Thanks Grinler;

My friend is away for a while but will repost after her return.
Many thanks.

mmurf

#4 mmurf

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Posted 19 September 2004 - 05:52 PM

I have taken your advice and removed the items suggested. The following is the result Log. Seems OK to me but would appreciate your comments. Thanks again.

Logfile of HijackThis v1.98.2
Scan saved at 2:25:46 PM, on 9/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VetMsgNT.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\ca.exe
C:\Program Files\mozilla.org\Mozilla\Mozilla.exe
C:\PgmDownloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - ŚC:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\CA\ETRUST~1\ETRUST~2\ca.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {72D59B9C-1E59-4958-803A-ABDEE2D4CFA6} - http://download.divx.com/player/DivXPlayerInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...357/mcfscan.cab

#5 Grinler

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Posted 19 September 2004 - 07:51 PM

Log looks clean...great job! Let me know if you think your fixed.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Clean out Temporary Files - It is important to occasionally clean out your temporary internet files as it is a place that malware is sometimes installed into. Cleaning it out will also sometimes increase the performance of your machine.
    • Delete Temp Files
      To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

      This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.
    • Delete Temporary Internet Files
      Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help

#6 mmurf

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Posted 19 September 2004 - 08:50 PM

Many thanks Grinler. I'll follow up with your suggestions. Some have already been done. Must be quite daunting trying to keep up with all the new entries in the Registry!

Regards,

mmurf

#7 Grinler

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Posted 19 September 2004 - 09:25 PM

Now that everything is working I am going to close the topic. If you need to reopen it for any reason in the future please ask one of the moderators to do so.




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