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please help!!! cant install anti spyware/cant update vista !

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3 replies to this topic

#1 misterboumsong


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  • 3 posts
  • Local time:09:40 PM

Posted 07 June 2009 - 02:36 PM

i cant seem to updatye any programs at all that require updates especially vista or any virus or spyware programs my dds.txt file is

DDS (Ver_09-05-14.01) - NTFSx86
Run by brian alexander at 20:25:30.74 on 07/06/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.1534.684 [GMT 1:00]

SP: Spybot - Search and Destroy *enabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\SmartPCTools\Registry Repair Wizard\RCHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\brian alexander\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.virginmedia.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [AVO Ram Optimizer] c:\program files\systweak\advanced vista optimizer 2008\AVO.exe -s
uRun: [Registry Repair Wizard Scheduler] "c:\program files\smartpctools\registry repair wizard\RCHelper.exe" /startup
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Download with GetRight - c:\program files\getright\GRdownload.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Open with GetRight Browser - c:\program files\getright\GRbrowse.htm
IE: {825A6F18-0C3A-4ab3-A517-4D17986E4812} - c:\programs\itv\itvcasino\RunApp.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/KazulahBarInitialSetup1.0.1.1.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: NameServer =,
TCP: {9068B0E7-37C5-4B15-804B-C7676520BDDF} =,
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\briana~1\appdata\roaming\mozilla\firefox\profiles\6ujd09dd.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.virginmedia.com/
FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll
FF - plugin: c:\program files\microsoft silverlight\2.0.40115.0\npctrl.1.0.21115.0.dll

FF - user.js: network.http.max-persistent-connections-per-server - 4
FF - user.js: nglayout.initialpaint.delay - 600
FF - user.js: content.notify.interval - 600000
FF - user.js: content.max.tokenizing.time - 1800000
FF - user.js: content.switch.threshold - 600000

============= SERVICES / DRIVERS ===============

R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-6-7 1153368]
R2 TuneUp.ProgramStatisticsSvc;TuneUp Program Statistics Service;c:\windows\system32\TUProgSt.exe [2009-6-7 603904]
R3 Ph3xIB32;Philips 713x Inbox PCI TV Card;c:\windows\system32\drivers\Ph3xIB32.sys [2007-4-3 1131136]
S3 s115mdfl;Sony Ericsson Device 115 USB WMC Modem Filter;c:\windows\system32\drivers\s115mdfl.sys [2007-4-23 15112]
S3 s115mdm;Sony Ericsson Device 115 USB WMC Modem Driver;c:\windows\system32\drivers\s115mdm.sys [2007-4-23 108680]
S3 s115mgmt;Sony Ericsson Device 115 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s115mgmt.sys [2007-4-23 100488]
S3 s115obex;Sony Ericsson Device 115 USB WMC OBEX Interface;c:\windows\system32\drivers\s115obex.sys [2007-4-23 98568]

=============== Created Last 30 ================

2009-06-07 20:03 <DIR> --d----- c:\programdata\Spybot - Search & Destroy
2009-06-07 20:03 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-06-07 20:03 <DIR> --d----- c:\progra~2\Spybot - Search & Destroy
2009-06-07 19:32 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-07 18:56 <DIR> --d----- c:\windows\system32\EventProviders
2009-06-07 17:28 603,904 a------- c:\windows\system32\TUProgSt.exe
2009-06-07 17:28 27,904 a------- c:\windows\system32\uxtuneup.dll
2009-06-07 17:28 17,152 a------- c:\windows\system32\authuitu.dll
2009-06-07 17:28 362,240 a------- c:\windows\system32\TuneUpDefragService.exe
2009-06-07 17:28 <DIR> --d----- c:\program files\TuneUp Utilities 2009
2009-06-07 17:25 <DIR> --dsh--- c:\programdata\{55A29068-F2CE-456C-9148-C869879E2357}
2009-06-07 17:25 <DIR> --dsh--- c:\progra~2\{55A29068-F2CE-456C-9148-C869879E2357}
2009-06-07 17:10 <DIR> --d----- c:\users\briana~1\appdata\roaming\SUPERAntiSpyware.com
2009-06-07 17:10 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-06-06 18:42 <DIR> --d----- c:\users\briana~1\appdata\roaming\SmartPCTools
2009-06-06 18:41 <DIR> --d----- c:\program files\SmartPCTools
2009-06-06 18:38 <DIR> --d----- c:\program files\3B Software
2009-06-06 14:02 1,905 a------- c:\windows\diagwrn.xml
2009-06-06 14:02 1,905 a------- c:\windows\diagerr.xml
2009-06-02 19:42 <DIR> --d----- c:\program files\DVD Identifier
2009-05-28 19:16 <DIR> --d----- c:\windows\pss
2009-05-22 22:14 <DIR> --d----- c:\users\briana~1\appdata\roaming\Systweak
2009-05-22 22:13 <DIR> --d----- c:\program files\Systweak
2009-05-21 21:53 <DIR> --d----- c:\users\briana~1\appdata\roaming\Ashampoo
2009-05-21 21:51 <DIR> --d----- c:\programdata\ashampoo
2009-05-21 21:51 <DIR> --d----- c:\progra~2\ashampoo
2009-05-21 21:51 <DIR> --d----- c:\program files\Ashampoo
2009-05-19 20:24 1,414,440 a------- c:\windows\system32\ShellManager310E2D762.dll
2009-05-19 20:11 721,904 a------- c:\windows\system32\drivers\sptd.sys
2009-05-19 16:37 <DIR> --d----- c:\users\briana~1\appdata\roaming\Canneverbe_Limited
2009-05-18 21:12 180,110,856 a------- c:\windows\MEMORY.DMP
2009-05-18 18:14 2,560 a------- c:\windows\_MSRSTRT.EXE

==================== Find3M ====================

2009-05-31 18:30 143,360 a------- c:\windows\inf\infstrng.dat
2009-05-31 18:30 51,200 a------- c:\windows\inf\infpub.dat
2009-05-31 18:30 87,608 a------- c:\users\briana~1\appdata\roaming\inst.exe
2009-05-31 18:30 47,360 a------- c:\users\briana~1\appdata\roaming\pcouffin.sys
2009-05-18 21:30 174 a--sh--- c:\program files\desktop.ini
2009-03-17 04:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-17 04:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-17 04:38 24,064 a------- c:\windows\system32\amxread.dll
2009-02-21 08:13 86,016 a------- c:\windows\inf\infstor.dat
2008-07-19 18:33 665,600 a------- c:\windows\inf\drvindex.dat
2006-11-02 13:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 13:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 13:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 13:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 10:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 20:26:54.13 ===============

Attached Files

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#2 Tokek


    Bleepin' Gecko

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  • Location:Jakarta, Indonesia
  • Local time:06:40 PM

Posted 17 June 2009 - 11:46 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#3 misterboumsong

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Posted 18 June 2009 - 02:11 PM

i thi the problem is now resolved

thank you anyway

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

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Posted 18 June 2009 - 03:08 PM


Thank you for posting back. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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