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slow boot & taskbar freez man times instead of 2.5 gb memory

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9 replies to this topic

#1 skdon


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Posted 07 June 2009 - 02:36 PM

NOW i'VE been corrected The POST by reading Preparation Guide for use before posting about your potential Malware problem

i've been facing a very slow boot instead of having pentium D 3gz processor & 2.5 GB RAM. Also many times my taskbar, startmenu & system trey hangs while browsing my hard disk through folders.
i've disabled many services through services.msc that r not needed like indexing.... & set no pagefile.sys still i got same problem.
I'VE NOTED a explorer.exe buffer overflow warning from Mcafee (Updated Daily) & a fole named "ioSpecial.ini" in C:\ & G:\ but not in other places (I've no winamp installed).
Mcafee Scan Normal.
Superspyware scan normal.
online scan By activescan (Panda ) & Housecall (Trendmicro) says everything is normal.
here is my HIJACKTHIS (Trendmicro) log PLEASE ADMINISTRATOR Help me 'bout This.

Logfile of Pseudo HJT Report

DDS (Ver_09-05-14.01) - NTFSx86
Run by don at 0:11:53.51 on Tue 06/09/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2551.1871 [GMT 5.5:30]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\Program Files\Faronics\Deep Freeze\Install C-0\DF5Serv.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Pinnacle\PCTV Stereo\Remote\Remoterm.exe
C:\Program Files\USB Disk Security\USBGuard.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\DAEMON Tools Pro\DTProAgent.exe
C:\Program Files\Faronics\Deep Freeze\Install C-0\_$Df\FrzState2k.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\NetLimiter 2 Pro\nlsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Documents and Settings\don\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\ChrisTV PVR\ChrisTV.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\don\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride =
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: AutorunsDisabled - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: FGCatchUrl: {2f364306-aa45-47b5-9f9d-39a8b94e7ef7} - c:\program files\flashget\jccatch.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: QUICKfind BHO Object: {c08df07a-3e49-4e25-9ab0-d3882835f153} - c:\progra~1\idm\quickf~1\plugins\IEHelp.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: FlashGet GetFlash Class: {f156768e-81ef-470c-9057-481ba8380dba} - c:\program files\flashget\getflash.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [DAEMON Tools Pro Agent] "c:\program files\daemon tools pro\DTProAgent.exe"
mRun: [PCTVRemote] c:\program files\pinnacle\pctv stereo\remote\Remoterm.exe
mRun: [USB Antivirus] c:\program files\usb disk security\USBGuard.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Alcmtr] ALCMTR.EXE
mRun: [vmware-tray] c:\program files\vmware\vmware workstation\vmware-tray.exe
dRun: [Nokia.PCSync] c:\program files\nokia\nokia pc suite 6\PcSync2.exe /NoDialog
StartupFolder: c:\docume~1\don\startm~1\programs\startup\dropbox.lnk - c:\program files\dropbox\Dropbox.exe
StartupFolder: c:\docume~1\don\startm~1\programs\startup\torren~1.lnk - c:\program files\utorrent\uTorrent.exe
uPolicies-explorer: NoSMBalloonTip = 1 (0x1)
mPolicies-system: RunStartupScriptSync = 1 (0x1)
IE: &Download All with FlashGet - c:\program files\flashget\jc_all.htm
IE: &Download with FlashGet - c:\program files\flashget\jc_link.htm
IE: &WordWeb... - c:\windows\system32\wweb32.dll/lookup.html
IE: + Offline &Explorer: Download the link - file://c:\program files\offline explorer enterprise\Add_UrlO.htm
IE: + Offline E&xplorer: Download the current page - file://c:\program files\offline explorer enterprise\Add_AllO.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Save Flash - c:\program files\unh solutions\flash saving plugin\FlashSButton.dll/210
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - c:\program files\flashget\FlashGet.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: DfLogon - LogonDll.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\don\applic~1\mozilla\firefox\profiles\onxn00rc.default\
FF - component: c:\documents and settings\don\application data\mozilla\firefox\profiles\onxn00rc.default\extensions\{e0c7b854-d5ce-4db6-9804-be1438603d89}\components\FFExternalAlert.dll
FF - plugin: c:\documents and settings\don\local settings\application data\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll

============= SERVICES / DRIVERS ===============

R0 DeepFrz;DeepFrz;c:\windows\system32\drivers\DeepFrz.sys [2007-3-7 130584]
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-5-20 28544]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-12-23 214024]
R1 nltdi;nltdi;c:\windows\system32\drivers\nltdi.sys [2007-4-23 82200]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-5-28 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-5-28 55024]
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2009-6-4 100944]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2009-6-4 41424]
R2 CachemanXPService;CachemanXP;c:\progra~1\cachem~1\CachemanXP.exe [2009-5-30 355840]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-4-19 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2008-12-23 144704]
R3 3xHybrid;Pinnacle PCTV Stereo service;c:\windows\system32\drivers\3xHybrid.sys [2008-12-23 698368]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2008-12-23 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-12-23 79880]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-12-23 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-12-23 40552]
R3 pctvvbi;PCTVVBI;c:\windows\system32\drivers\pctvvbi.sys [2008-12-23 6400]
R3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;c:\windows\system32\drivers\VBoxNetAdp.sys [2009-6-4 79888]
R3 VBoxNetFlt;VBoxNetFlt Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2009-5-29 87760]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-12-23 34216]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-5-28 7408]

=============== Created Last 30 ================

2009-06-07 15:53 <DIR> --d----- c:\docume~1\don\applic~1\McAfee
2009-06-07 03:04 <DIR> --d----- c:\program files\Windows Live SkyDrive
2009-06-04 11:59 <DIR> --d----- c:\documents and settings\don\.VirtualBox
2009-06-04 11:57 100,944 a------- c:\windows\system32\drivers\VBoxDrv.sys
2009-06-04 11:57 79,888 a------- c:\windows\system32\drivers\VBoxNetAdp.sys
2009-06-04 11:57 41,424 a------- c:\windows\system32\drivers\VBoxUSBMon.sys
2009-06-04 11:57 <DIR> --d----- c:\program files\Sun
2009-06-04 00:11 43,636 a---h--- c:\windows\system32\mlfcache.dat
2009-06-03 23:34 9,200 -------- c:\windows\system32\drivers\cdralw2k.sys
2009-06-03 23:34 9,072 -------- c:\windows\system32\drivers\cdr4_xp.sys
2009-06-03 23:33 <DIR> --d----- c:\windows\system32\IOSUBSYS
2009-06-02 01:27 125 a------- C:\ioSpecial.ini
2009-06-01 18:08 <DIR> --d----- c:\docume~1\alluse~1\applic~1\DAEMON Tools Pro
2009-06-01 18:08 <DIR> --d----- c:\docume~1\don\applic~1\DAEMON Tools Pro
2009-06-01 18:05 <DIR> --d----- c:\program files\DAEMON Tools Pro
2009-06-01 18:01 685,816 a------- c:\windows\system32\drivers\sptd.sys
2009-05-30 18:23 <DIR> --d----- c:\program files\CachemanXP
2009-05-29 20:12 133,648 a------- c:\windows\system32\VBoxNetFltNotify.dll
2009-05-29 20:12 87,760 a------- c:\windows\system32\drivers\VBoxNetFlt.sys
2009-05-28 16:20 <DIR> --d----- c:\program files\Real Alternative
2009-05-26 22:28 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-05-26 22:27 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-05-26 22:27 <DIR> --d----- c:\docume~1\don\applic~1\SUPERAntiSpyware.com
2009-05-26 22:23 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-05-24 01:38 <DIR> --d----- c:\docume~1\don\applic~1\Sync App Settings
2009-05-24 01:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sync App Settings
2009-05-24 01:37 <DIR> --d----- c:\program files\Allway Sync
2009-05-22 00:49 <DIR> --d----- c:\program files\VS Revo Group
2009-05-21 19:54 <DIR> --d----- C:\CTV_TEMP
2009-05-21 13:50 5,632 a--sh--- c:\windows\system32\Thumbs.db
2009-05-20 09:47 28,544 a------- c:\windows\system32\drivers\pavboot.sys
2009-05-20 00:50 6,144 a------- c:\windows\system32\ff_acm.acm
2009-05-20 00:50 5,120 a------- c:\windows\system32\ff_vfw.dll
2009-05-20 00:50 547 a------- c:\windows\system32\ff_vfw.dll.manifest
2009-05-20 00:50 <DIR> --d----- c:\program files\ffdshow
2009-05-20 00:45 <DIR> --d----- c:\program files\ChrisTV
2009-05-20 00:02 1,376 a------- c:\windows\system32\comctl29q.ocx
2009-05-20 00:02 <DIR> --d----- c:\program files\ChrisTV PVR
2009-05-18 19:50 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-18 19:50 73,728 a------- c:\windows\system32\javacpl.cpl
2009-05-15 17:47 <DIR> --d-h--- c:\windows\$hf_mig$
2009-05-14 09:16 <DIR> --d----- C:\indices
2009-05-14 09:16 <DIR> --d----- C:\filter_wk
2009-05-14 09:16 <DIR> --d----- C:\filter
2009-05-14 09:14 <DIR> --d----- C:\test
2009-05-11 18:24 17,920 a------- c:\windows\system32\wnaspi32.dll
2009-05-10 23:06 56 a---h--- c:\windows\system32\ezsidmv.dat
2009-05-10 23:01 <DIR> --d--r-- c:\program files\Skype
2009-05-10 13:40 <DIR> --d-h--- c:\windows\system32\GroupPolicy
2009-05-10 01:36 <DIR> --d----- c:\program files\NetConceal Anonymizer

==================== Find3M ====================

2009-05-02 00:00 3,366,912 a------- c:\windows\system32\GPhotos.scr
2008-12-23 00:53 848 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 0:12:23.82 ===============

Attached Files

Edited by skdon, 08 June 2009 - 01:51 PM.

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#2 skdon

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Posted 08 June 2009 - 11:21 AM

please dear Moderators HELP me :thumbup2:

Edited by skdon, 08 June 2009 - 11:23 AM.

#3 skdon

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Posted 09 June 2009 - 12:35 PM

My Explorer.exe often hangs & I got a new change that suddenly after killing the explorer.exe the desktop wallpaper gone & Remote Registry & security center are enabled in automatic mode that were previously diabled. also In IE the home page was www.google.com is now BLANK.

Please Do Something before it kill my PC.

#4 Tokek


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Posted 17 June 2009 - 11:45 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#5 skdon

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Posted 18 June 2009 - 09:35 AM

thanx dear for reply but its a long time ago when i'd posted my log & waited for someone to help me then i realize "KHUDI KO KER BULAND ITNA KI KHUDA BHI TUJSE PUNCHE KI BANDE TERI RAJAA KYA HAI".
So i took i decision to check all drives for virus, trojen in SAFE MODE..... by ONLINE SCANNERs LIKE KASPERSKY, BITDIFENDER..... etc & whatever they got either said infected or suspected file i immediatedly deleted them (definately after turn off system restore) & clear my trusted software/file list (usually keygens) in MCafee. finally turn off automatic update & security center services via services.msc command (THESE services started automatically even i'd diabled them many times)
These steps leads to a great sucess my dektop responding faster but still explorer.exe often hangs. i keeped searching blogs regarding this WITHOUT POSTING ANY LOG or TOOLS PROVDED BY THEM. finally i got a clue that " Manage the folder & file view" in detail not in thumbnal view & turning off catch thumbnail view in FOLDER OPTION" & then apply this to ALL FOLDERS (Via FOLDER OPTION) then crashing of explorer.exe is rarely seen by me.
but still booting of windows is slow One clear cut option is Reinstall xp but i always doing something crazy that i do not know so Might be I'm gonig to clear my registry this time (Already backup my data).

#6 Orange Blossom

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Posted 18 June 2009 - 03:08 PM

skdon, I'll be happy to wish you good luck. I do ask for you to clarify something: Do you or do you not still want assistance for this issue? If you do, we will be happy to provide it.

I'm sorry we didn't get to you sooner, but we have hundreds of folks that we work with every day and only so many people to help, so it takes quite some time to get to everyone.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#7 skdon

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Posted 19 June 2009 - 10:53 AM

dear sir,
In reality I do not like to turn off my antivirus security (prerequesite to run DDS.* ) I'd made log that didn't analysed so far. then there is no use making another log & wait for another 15 days
I kill keep looking ur blog posts for somthing that may be I'm missing.
you asked me "Do you or do you not still want assistance for this issue? " is very questionable I posted my log here to be analysed by people like you. STILL HOPING.....

#8 Orange Blossom

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Posted 19 June 2009 - 08:48 PM


You don't have to wait for another 15 days. If you still need assistance, I will notify the team and you will have someone helping you within a day or so.

~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#9 Hoov


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Posted 19 June 2009 - 10:54 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

* Anyone other than the originator of this thread, you would be best advised to not run combofix without guidance from someone trained in its use. It is a very powerful tool that can cause damage to your computer if used wrong.

Run comboFix.exe. Please visit this webpage for download links, and instructions for running the tool:


* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Also make sure you close all your browsers just before the instructions tell you to start the scanner.

Please include the C:\ComboFix.txt in your next reply for further review.

Do not mouseclick combofix's window while it's running. That may cause it to stall
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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#10 Hoov


  • Malware Response Team
  • 3,519 posts
  • Location:Mikado Michigan
  • Local time:09:50 AM

Posted 29 June 2009 - 02:06 AM

This thread is closed due to inactivity.
If you need this topic reopened, please send me a PM. This applies to the thread originator only, all others start a new thread.

I am going to be going out of town on Wednesday (July 1) morning and won't be near a computer till sometime Sunday Evening. So it may be Monday before I can get back to this thread if there is any activity.
Visiting From SpywareHammer.com and DonHoover.net

Tilting at windmills hurts you more than the windmills.
-From the Notebooks of Lazarus Long
Senior of the Howard Families

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