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Malware Interrupting Google and System Restore Use


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#1 jljeffer

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Posted 07 June 2009 - 11:53 AM

Please help. Malware, I believe, is restricting my ability to use Google, perform a system restore or go to the Microsoft Update site.

I can get to the Google hompage, but when I press search, it shows done at the bottom of the screen with no search results. When I try to do a system restore, it hangs up at the point you select restore. When I go to the MS Update site, IE7 stops responding. As far as I can tell (i) it removed every MS Security Update I applied over the last 2 years, (ii) was identified by the MS Malicious SW Removal Tool, but not deleted (run showed 2 infections, only 1 deleted) and (iii) terminated my access to the HJT site with FAQ for uploading logs. It may have occured as I was watching TV episodes online through Yidio (strange things started to happen as I watched).

The HJT log is attached. Please let me know if you need additional information. Thanks.


DDS (Ver_09-05-14.01) - NTFSx86
Run by Jeff Jefferson at 22:13:23.37 on Sat 06/06/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1013.386 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\AT&TNE~1\NetCfgSv.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\ThinkVantage\AMSG\Amsg.exe
C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\FSRremoS.EXE
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\IBM\Infoprint Select\ipnotify.exe
C:\WINDOWS\system32\Pelmiced.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Documents and Settings\Jeff Jefferson\Start Menu\Programs\Startup\HPZinw12.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Jeff Jefferson\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.cnn.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
mSearchAssistant = hxxp://www.google.com/ie
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [net] "c:\windows\system32\net.net"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [AMSG] c:\program files\thinkvantage\amsg\Amsg.exe
mRun: [LPManager] c:\progra~1\thinkv~1\prdctr\LPMGR.exe
mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Mouse Suite 98 Daemon] ICO.EXE
mRun: [ACTray] c:\program files\thinkpad\connectutilities\ACTray.exe
mRun: [ACWLIcon] c:\program files\thinkpad\connectutilities\ACWLIcon.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~2\VPTray.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [net] "c:\windows\system32\net.net"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\documents and settings\jeff jefferson\start menu\programs\startup\hpqtra08.exe
StartupFolder: c:\documents and settings\jeff jefferson\start menu\programs\startup\HPZinw12.exe
StartupFolder: c:\documents and settings\jeff jefferson\start menu\programs\startup\HPZipm12.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\infopr~1.lnk - c:\program files\ibm\infoprint select\ipnotify.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1205979946033
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1225213310875
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/1.4.2/jinstall-142-win.cab
DPF: {A4B28810-11A2-4956-82D1-B2DCBA4B2AFD} - hxxp://w3.ibm.com/tools/print/plugin/gpwsx.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4.2/jinstall-142-win.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: ACNotify - ACNotify.dll
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli ACGina

============= SERVICES / DRIVERS ===============

R1 ANC;ANC;c:\windows\system32\drivers\ANC.sys [2008-3-19 11520]
R1 IBMTPCHK;IBMTPCHK;c:\windows\system32\drivers\IBMBLDID.sys [2008-3-19 6016]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-6-17 323720]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-8-3 243312]
R2 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-6-17 50312]
R3 ABVPN2K;Net Firewall Miniport Interface;c:\windows\system32\drivers\abvpn2k.sys [2008-3-19 171508]
R3 avpnnic;AGN Virtual Network Adapter;c:\windows\system32\drivers\avpnnic.sys [2008-3-19 13952]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090603.004\naveng.sys [2009-6-3 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090603.004\navex15.sys [2009-6-3 876144]
R3 pelmouse;Mouse Suite Driver;c:\windows\system32\drivers\PELMOUSE.SYS [2006-8-30 16384]
R3 pelusblf;USB Mouse Low Filter Driver;c:\windows\system32\drivers\PELUSBLF.SYS [2006-8-30 9216]
R3 TPM12;NSC Integrated Trusted Platform Module 1.2;c:\windows\system32\drivers\nsctpm12.sys [1980-1-1 13056]
S3 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-8-3 255600]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-8-3 87664]
S3 IAMTXP;Driver for Intel® Active Management Technology - KCS;c:\windows\system32\drivers\IAMTXP.sys [1980-1-1 38528]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2005-8-18 153416]
S3 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2005-8-18 1111880]

=============== Created Last 30 ================

2009-06-06 21:36 <DIR> --d----- c:\program files\Trend Micro
2009-06-03 23:22 110,592 a------- c:\windows\system32\net.net
2009-05-23 14:31 68,900 -------- c:\windows\hpoins05.dat.temp
2009-05-23 14:31 19,696 -------- c:\windows\hpomdl05.dat.temp

==================== Find3M ====================

2009-03-21 10:18 986,112 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-10 22:18 934,792 -------- c:\windows\system32\dllcache\WgaTray.exe
2009-03-10 22:18 239,496 -------- c:\windows\system32\dllcache\wgaLogon.dll
2009-01-05 02:55 22,752 a------- c:\docume~1\jeffje~1\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 22:16:20.18 ===============

Attached Files



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#2 fireman4it

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Posted 17 June 2009 - 05:25 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 Animal

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Posted 20 June 2009 - 10:16 PM

Due to the lack of feedback, this Topic is now closed.

In the event you still have problems, please send a Private Message to any Moderator or the Malware Helper who replied to you here and ask them to reopen this topic within the next 5 days. Anything beyond the 5 day period from the timestamp of this post, please start a new topic.

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