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Computer badly infected


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#1 jon2

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Posted 07 June 2009 - 08:16 AM

Yesterday i downloaded pctools spyware doctor starter edition with google pack and pctools antivirus but suddenly an error occured after rebooting , my pc don't startup so i restore it to last known good configuration but everything seems not ok...Slow startup, minimal running services, can't get my network adapter acquire connection and can't uninstall google update...I'm planning to do also a complete reformat...

my network seems acquiring for connection forever but can't connect ...it cycles and cycles but not blinking
my program works well but it take century before going to desktop...i can't uninstall google pack...I'm now running spyware doctor

all my drivers like sound keep on uninstalling ...i can't open my windows firewall saying some associated service not running...i tried to uninstall the drivers and after restarting it worked but after restarting again back to my problem again...My network connection uninstalled Qos packet scheduler i don't know why it is missing...What i remember is that the moment i am downloading google pack, i got disconnected...then my pc hang up...i can't cancel the installation (the google earth ) i had installed google desktop,photoscreensaver (but blocked by threatfire). I also downloaded and installed pctools antivirus and updated it but i think this is the root of the problem, it started to hang up and disconnected...Then after restarting, no sounds, the network icon keeps on cycling and says acquiring for network but never been connected ... I tried to uninstall google pack but i received an error...My big problem is I can't get my cdrom to work because I'm planning to reformat now since I don't have any documents to back up(bec. I already did it before)...My pc is running faster now because I don't have any installed programs and antivirus..It uses only 145 Mb but the startup is slow and no sounds...I already manually updated sp3 but can't fix it...

i don't have 2 antivirus i'm trying them one by one which one will catch more bec. i'm suspecting my pc to be infected...it's been 2 years since i last reformatted my pc coz my cdrom broke...i uninstalled them...i try to fix it by combofix because i have no choice coz i can't install any program and can't run firewall even windows firewall and other security program but combofix fixed my problem...but now after 2 days i have my problem back.. i already installed superantispyware, avira, malwarebytes and comodo...then they catched over 60 infections....superantispyware catched trojan hugipon and unknown trojan...i can't remember what malwarebytes catched i will rescan again...avira catched adspy spatch... my wallpaper constantly changing to something black
like before...i don't know why i got this i had just had received update for my windows...

maybe i have infected files that triggered the infection to run again because i backed them up copied to newly formatted usb...i remember having infected by winlog.exe,,,,explorer.exe(infected), virut / sality virus and other generic trojan clicker..i disabled all autoruns but maybe triggered to run the infection again after accessing the backup files or while copying it

i tried sfc /scannow and some xp files are missing and needs cd....i don't have cdrom in my pc #1...I'm also suspecting my pc #2 to contain my infected files transferred from pc #1

does it mean that my other computer may be infected also coz i transferred my files into it...should i separately post the scan for the 2 machines? or a clean reformat will do?

how if all my gazillion files are infected how can i save them? Is it possible for a picture, doc, avi's or movies, pdf, html,etc...to be infected and cannot be seen in any other scanner because previously i have consulted here in bc and one guy said that there's no other solution in removing sality other than reformatting and don't backup exe's and html's...but i'm worried about my ebooks and documents...

before using combofix my clock constantly change and my wallpaper disappears i can't connect to internet and can't update or maybe receive fake updates because it's weird that malwarebytes don't catch anything including superantispyware...but after running combofix i reinstalled them again and run normally.It' also weird that my browser has not been hijacked coz i got to this site...

sorry for long post...need help pls!

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#2 jon2

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Posted 09 June 2009 - 04:59 AM

someone pls reply!

#3 sempai

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Posted 17 June 2009 - 05:58 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.  

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine.  Please perform the following scan:
  • Download DDS by sUBs from one of the following links.  Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool.  No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note:  You may have to disable any script protection running if the scan fails to run.  After downloading the tool, disconnect from the internet and disable all antivirus protection.  Run the scan, enable your A/V and reconnect to the internet.  

Information on A/V control HERE

~Semp

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#4 harrythook

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Posted 22 June 2009 - 05:37 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

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