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KERNEL_STACK_INPAGE_ERROR


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#1 Please Help Us

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Posted 07 June 2009 - 01:38 AM

Hello everybody. Um recently I have suffered from a what seems random set of blue screen of deaths while I try to preform virus scans either by McAfee or Anti-Malware Bytes. They seem to suffer this near the end of the scans and I cannot pinpoint why. When I try to monitor the scans by watching over them they go perfectly fine. So I'm sadly stuck and I was wondering if anyone here might know what to do. What I've done already is run two chkdsk /f /r, which I regrettably didn't pay much attention to if they fixed any errors or not I feel like an idiot yes, scanned my computer with both my anti-virus software programs which came up empty. I was running my internet during all of the crashes (Which I think is the suspect in the problem, however, every other time I've ran my internet and my anti-virus scanware nothing has happen till recently...). My computer is a dell XPS 600.

Like the guide in this post:
http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/
I've included a debug of the minidump. So here it is:


Microsoft Windows Debugger Version 6.11.0001.404 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini060709-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090206-1234
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sun Jun 7 01:03:26.840 2009 (GMT-5)
System Uptime: 3 days 6:17:45.384
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 77, {c00000a3, c00000a3, 0, 2cd5000}

Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+4f5 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_STACK_INPAGE_ERROR (77)
The requested page of kernel data could not be read in. Caused by
bad block in paging file or disk controller error.
In the case when the first arguments is 0 or 1, the stack signature
in the kernel stack was not found. Again, bad hardware.
An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
the data could not be read from the disk due to a bad
block. Upon reboot autocheck will run and attempt to map out the bad
sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
file is on a SCSI disk device, then the cabling and termination should be
checked. See the knowledge base article on SCSI termination.
Arguments:
Arg1: c00000a3, status code
Arg2: c00000a3, i/o status code
Arg3: 00000000, page file number
Arg4: 02cd5000, offset into page file

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc00000a3 - {Drive Not Ready} The drive is not ready for use; its door may be open. Please check drive %hs and make sure that a disk is inserted and that the drive door is closed.

BUGCHECK_STR: 0x77_c00000a3

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 80511f89 to 804f9f43

STACK_TEXT:
bad23cdc 80511f89 00000077 c00000a3 c00000a3 nt!KeBugCheckEx+0x1b
bad23d50 80512dfb c05afbc0 00019bdb 00000001 nt!MiMakeOutswappedPageResident+0x4f5
bad23d8c 8053fd86 00424020 00000000 8a8f3778 nt!MmInPageKernelStack+0x149
bad23da4 80540256 89424080 805cff70 00000000 nt!KiInSwapKernelStacks+0x16
bad23dac 805cff70 00000000 00000000 00000000 nt!KeSwapProcessOrStack+0x7c
bad23ddc 805460ee 805401da 00000000 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MiMakeOutswappedPageResident+4f5
80511f89 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!MiMakeOutswappedPageResident+4f5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 498c11d3

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: 0x77_c00000a3_nt!MiMakeOutswappedPageResident+4f5

BUCKET_ID: 0x77_c00000a3_nt!MiMakeOutswappedPageResident+4f5

Followup: MachineOwner
---------



Anyway, I want to thank you all for being so wonderful people, and the specifically the person who comes to help out in the future.
Thank you all.
-PleaseHelpUs

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#2 hamluis

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Posted 07 June 2009 - 08:48 AM

<<0xc00000a3>>

The above appears to be a status code.

Per reference for status codes: 0xc00000a3 0x00150001 NT_STATUS_DEVICE_NOT_READY

<>

My best guess...is that your optical drive is going bad, since a hard drive doesn't remain "open."

I would check both Device Manager and Event Viewer for any indications of I/O errors or drive problems. I would post the details of any such errors in EV here.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#3 Please Help Us

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Posted 09 June 2009 - 09:00 PM

Alright, sorry for responding late. Well it seems I've checked Event Viewer and I've seem to run across a problem that seems to happen fairly often. Its the only error that I can see in there for the moment but here it is. (I'm not sure if its related to the problem or not, you'll have to excuse me I'm fairly stupid when it comes to computers)

Media Center Scheduler

The description for Event ID ( 0 ) in Source ( Media Center Scheduler ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: There are zero configured tuners on this machine, scheduling should not occur in this state!!!.

This is the error that seems to matches around the time it crashed. Anyway, sorry if this is completely unrelated but hopefully that's what you're looking for to be able to help me. If it isn't I'll just keep looking.

#4 hamluis

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Posted 10 June 2009 - 10:19 AM

That error...relates the functioning of a program...I guess that you have a Media Center PC.

In essence, it states that you are attempting to schedule operations but you have no tuner installed.

I don't have a MC PC, but I've do have (and have had) various tuners in my PCs. I would say that you need to do some investigation there.

I suppose I could suggest that you run chkdsk /r (Start/Run...type chkdsk /r, with space between the k and /) since that won't do any harm and may do some good. Aside from that, I have no clue.

Louis

#5 tenz

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Posted 10 June 2009 - 02:47 PM

Where does the virus scan start scanning right before it goes BSOD on you? I had an issue once where i would get that same KERNEL_STACK_INPAGE_ERROR BSOD when scanning the "System Volume Information" folder. If this is the case, it might be fixed by turning off system restore then turning it back on. This fixed it for me, i hope it is the same with your machine.

#6 Please Help Us

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Posted 10 June 2009 - 10:51 PM

Where does the virus scan start scanning right before it goes BSOD on you? I had an issue once where i would get that same KERNEL_STACK_INPAGE_ERROR BSOD when scanning the "System Volume Information" folder. If this is the case, it might be fixed by turning off system restore then turning it back on. This fixed it for me, i hope it is the same with your machine.



Alright...
Right now I'm going to run a disk defrag, and then try that.

#7 Please Help Us

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Posted 13 June 2009 - 06:18 AM

Ha!
I think I found the little bugger causing all the trouble here...

It seems to lock up on a file called "Microsoft Marketing Projects.accdt" or something like that. (McAfee has this annoying feature of not letting you see the whole file URL....)

Anyway, I'm going to do some research of my own, however, anybody who knows what I should do next please tell!

P.S. Tenz thank you for your tip, however it didn't help at all.

Edited by Please Help Us, 13 June 2009 - 07:20 AM.


#8 frankp316

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Posted 13 June 2009 - 10:33 AM

This appears to have something to do with Microsoft Office 2007.

#9 tenz

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Posted 13 June 2009 - 02:12 PM

NP, thought since it worked for me it might have also, but its good at least that you found where its trying to scan before it freezes!

This file your speaking of is a template in MS Access. Now depending if you use Access, maybe you can remove the program, or maybe just remove that template.

Now im not a super expert, but what i would do is find that file and back it up to a flash drive, then delete it from the PC, and run your scan, see if it goes through.

#10 Please Help Us

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Posted 13 June 2009 - 03:45 PM

Hm, yes after doing a search for .accdt it seems to be exactly where you mentioned it. I've never really used Microsoft office believe it or not, and was actually planning on deleting it. Also would anyone know why this would cause a BSOD, is it corrupt or something. It looks to be a rather harmless file.

Edit: Going to try and scan now without the file, if everything goes well then I'm going to finally delete office, if not I'm going to delete office. =P

Edited by Please Help Us, 13 June 2009 - 09:49 PM.


#11 Please Help Us

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Posted 14 June 2009 - 01:13 AM

Good news, it seems the removal of the the marketing project item seems to have made my virus scan work flawlessly like it did before...

I'm still curious on how in the world it could cause something like that, but its over now, and I'm glad. Hopefully my uninstall of Microsoft Office will go smoothly.

Thank you all for your help!

#12 tenz

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Posted 15 June 2009 - 10:38 AM

your welcome, glad to help pal! Good to hear your back up and running!




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