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Browsers & Apps Close with increasing frequency


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7 replies to this topic

#1 zowie1

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Posted 07 June 2009 - 01:36 AM

I'm routinely asked to look over computer systems to eradicate malware and am usually successful. I've come across a nasty one that won't go away. For the past three months, with increasing frequency, Firefox would just ‘close’. Initially the frequency was around every 24 hrs. (The system was powered on all the time.) Slowly the frequency increased until now the browser stays open for only 25 to 30 seconds. If the computer is powered off overnight, the time the browser stays open can be extended to about 5 minutes.

Upon taking possession of the system, it had both McAfee Security Suite (Comcast version) and AVG Free installed. I removed AVG-free because it was corrupt. Running MalwareBytes (already installed) eradicated multiple instances of 57 different threats. Attempted to install Kaspersky, but was unable due to "installer errors".

HJT installed and run… log is ready but not attached/posted due to forum rules...

I see numerous similar posts across the net that look like they were resolved, but the method of resolution is not 'posted. Any help will be appreciated...

Edited by The weatherman, 07 June 2009 - 02:49 AM.
Moved from hjt to a more appropriate forum. TW


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#2 garmanma

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Posted 08 June 2009 - 07:26 PM

Welcome to BC

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 zowie1

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Posted 11 June 2009 - 10:55 PM

Well it's been quite a ride, but I finally got all that done...

The Mbam results are:
__________________________________________________________
Malwarebytes' Anti-Malware 1.37
Database version: 2237
Windows 5.1.2600 Service Pack 3

6/10/2009 11:14:01 PM
mbam-log-2009-06-10 (23-14-01).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 236178
Time elapsed: 1 hour(s), 12 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7370f91f-6994-4595-9949-601fa2261c8d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


ATF deleted a bunch of stuff (freeing 2 GBytes +)

The SAS log is
__________________________________________________________

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/11/2009 at 04:49 AM

Application Version : 4.26.1004

Core Rules Database Version : 3934
Trace Rules Database Version: 1877

Scan type : Complete Scan
Total Scan Time : 05:08:41

Memory items scanned : 280
Memory threats detected : 0
Registry items scanned : 7224
Registry threats detected : 1
File items scanned : 77628
File threats detected : 1

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-1114055973-1921302902-2072840812-1010\SOFTWARE\FunWebProducts

Trojan.Downloader-Gen/A
C:\PROGRAM FILES\MOZILLA FIREFOX\A.EXE

#4 garmanma

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Posted 12 June 2009 - 03:59 PM

ATF deleted a bunch of stuff (freeing 2 GBytes +)

I recommend using ATF once a week



Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 zowie1

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Posted 13 June 2009 - 04:32 AM

Following your instructions, the system found a couple of infections at about 1/3 complete on the full scan, then it threw up a 'debug' screen but before I could capture a print screen the system rebooted...

I went back in to safe mode and started over, this time with my fingers and eyes crossed...

The scan went full term and found all this: (from the DrWeb.csv file)

NPMySrWB.dll;C:\Program Files\Mozilla Firefox\plugins;Adware.Msearch;Moved.;
TSsetup.exe\data002;C:\Program Files\Online Services\Aol\Canada\comps\tpspd\TSsetup.exe;Probably DLOADER.Trojan;;
TSsetup.exe;C:\Program Files\Online Services\Aol\Canada\comps\tpspd;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Online Services\Aol\United States\AOL90\comps\coach;Archive contains infected objects;Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;C:\Program Files\Online Services\Aol\United States\AOL90E\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;C:\Program Files\Online Services\Aol\United States\AOL90E\comps\coach;Archive contains infected objects;Moved.;
TSsetup.exe\data002;C:\Program Files\Online Services\Canada\AOL-MAX\comps\tpspd\TSsetup.exe;Probably DLOADER.Trojan;;
TSsetup.exe;C:\Program Files\Online Services\Canada\AOL-MAX\comps\tpspd;Archive contains infected objects;Moved.;
PPCInstall.dll;C:\Program Files\Online Services\PeoplePC;Probably STPAGE.Trojan;Moved.;
A0080112.exe/data002\32788R22FWJFW\FIND3M.bat;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059\A0080112.exe/data002;Probably BATCH.Virus;;
data002;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059;Archive contains infected objects;;
A0080112.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059;Container contains infected objects;Moved.;
A0080113.exe\data002;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059\A0080113.exe;Probably DLOADER.Trojan;;
A0080113.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059;Archive contains infected objects;Moved.;
A0080114.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059\A0080114.exe;Adware.Gdown;;
A0080114.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059;Archive contains infected objects;Moved.;
A0080115.exe\core.cab\GTDOWNAO_106.ocx;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059\A0080115.exe;Adware.Gdown;;
A0080115.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059;Archive contains infected objects;Moved.;
A0080116.exe\data002;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059\A0080116.exe;Probably DLOADER.Trojan;;
A0080116.exe;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059;Archive contains infected objects;Moved.;
A0066630.dll;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Funweb;Moved.;
A0066631.scr;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Msearch;Moved.;
A0066633.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Websearch;Moved.;
A0066635.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Funweb;Moved.;
A0066636.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Msearch;Moved.;
A0066637.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Websearch;Moved.;
A0066638.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Trojan.Isbar.438;Deleted.;
A0066639.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Funweb;Moved.;
A0066640.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Funweb;Moved.;
A0066641.SCR;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Msearch;Moved.;
A0066642.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Funweb;Moved.;
A0066645.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Trojan.DownLoader.7028;Deleted.;
A0066646.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Funweb;Moved.;
A0066647.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP958;Adware.Msearch;Moved.;
A0066892.dll;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP960;Trojan.Fakealert.origin;Incurable.Moved.;
A0066940.dll;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP961;Trojan.Fakealert.origin;Incurable.Moved.;
A0068593.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP979;Adware.Msearch;Moved.;
A0068594.DLL;C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP979;Adware.Msearch;Moved.;
sfcfiles.dll;C:\WINDOWS\system32;Trojan.Siggen.2201;Incurable.Moved.;
firstopt.js;D:\I386\Apps\APP23891;Probably SCRIPT.Virus;Moved.;

It's amazing what can get mired in the bowels of a computer...

thanks for the help... and waiting patiently for the next step...

Edited by zowie1, 13 June 2009 - 04:34 AM.


#6 garmanma

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Posted 13 June 2009 - 06:39 PM

You had a lot of stuff
Let's run all of the scans again

Update mbam and run a FULL scan
Please post the results

Then an SAS scan
Followed up by Dr Web
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 zowie1

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Posted 14 June 2009 - 07:17 PM

The scan's (as you mentioned the first time) took a long time...

MBAM was clean, ATF cleared a few KB, SAS was clean, and DrWeb found three things.

All three scans are posted here...

------MBAM ------
Malwarebytes' Anti-Malware 1.37
Database version: 2273
Windows 5.1.2600 Service Pack 3

6/13/2009 10:00:28 PM
mbam-log-2009-06-13 (22-00-28).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 226560
Time elapsed: 23 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
------ end of MBAM Log ------

------SAS------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/13/2009 at 10:51 PM

Application Version : 4.26.1004

Core Rules Database Version : 3934
Trace Rules Database Version: 1877

Scan type : Complete Scan
Total Scan Time : 00:45:37

Memory items scanned : 313
Memory threats detected : 0
Registry items scanned : 7232
Registry threats detected : 0
File items scanned : 93291
File threats detected : 0
------ End of SAS Log ------


------DrWeb------

A0080117.dll; C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059; Trojan.Siggen.2201; Incurable.Moved.;
A0080118.dll; C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059; Adware.Msearch; Incurable.Deleted.;
A0080119.dll; C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP1059; Probably STPAGE.Trojan; Incurable.Deleted.;
------ end of DrWeb log ------


I re-ran scans for SAS and DrWeb, and they came up clean the second time

#8 garmanma

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Posted 15 June 2009 - 05:24 PM

You look clean to me. If you still have trouble installing Kaspersky, you might try repairing the Windows Installer:
http://support.microsoft.com/kb/315353
Or you might need a different version of .net Framework:
http://www.microsoft.com/downloads/details...;displaylang=en
Different versions at the bottom of the page
-----------------------------------------------------

You need to delete and create a new restore point


Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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