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infected! -- cant update AV or run MBAM at all.


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#1 LynchlvloBB

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Posted 06 June 2009 - 08:05 PM

updating using the AV software is not working and also when i go to download from their site it will not download and MBAM will not open after installed. noticed a couple sites are ads now. does anyone have any help for me please!! thanks


edit:
BitDefender Total Security 2009 - Update:
Error Message Reads "An error occured during the update (Invalid server or proxy settings). If the problem persists, please contact BitDefender support (Contact information available in the About section).

Using BitDefender I tried to update windows critical updates and both suggested updates failed.

MBAM installed successfully and is located in my Program Files. I click to open it and Start menu closes and no further visual things happen.

Edited by LynchlvloBB, 06 June 2009 - 08:18 PM.


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#2 boopme

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Posted 06 June 2009 - 10:57 PM

Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll

****

If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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