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Links in google redirecting to secondary search engines


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6 replies to this topic

#1 schmikk

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Posted 06 June 2009 - 04:28 PM

Thanks in advance for any help you can provide.

Whenever I use google to search for something, I seem to be redirected to some secondary search engine (windowsclick usually). I also get random warnings that I have a virus and get redirected to some website that wants to sell me a fix for it. One other strange problem I noticed is that whenever I try to run my spybot searchanddestroy application all I get is an hourglass for about 5 seconds and then it goes away, as if all the sudden it has been disabled and I can't run it. I try to remove it and reinstall it and I get the same thing.

There is definately something going on but I'm not sure how to clean it up - a friend recommended this site. Anything you can recommend would be highly appreciated!!

I am running XP home 2002 service pack 3.

Thank you,
schmikk

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#2 MalwareMutilator

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Posted 08 June 2009 - 07:18 AM

Hello Schmikk,
My name is MalwareMutilator (MM for short), and I welcome you to Bleeping Computer. :flowers:

In order for me to gain a better understanding of the possible malware issues on your computer, I am going to ask you to perform several scans which will require you to download some specialized programs. Even if you have already run some of these programs at an earlier time, please proceed as follows:

Step #1

Download and run MBAM:

Because some types of malware can be easily removed, I recommend Malwarebytes Anti-Malware be run. MBAM is an advanced piece of software which may possibly resolve a number of the issues on your machine. It's important to let me know, however, if you experience any trouble accessing the site, downloading from it, or actually opening the program to run. Some rootkits specifically target MBAM, thus, the inability to run the program may possibly indicate a more serious problem.

Please download Malwarebytes Anti-Malware (v1.37) and save it to your desktop.

alternate download link 1
alternate download link 2

If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.

  • Press the OK button to close that box and continue.

  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and Scan in progress will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say The scan completed successfully. Click 'Show Results' to display all objects found.
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Please save the contents of that report as it will needed with your next reply. Now, exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Step #2

Download and run ATF Cleaner:
  • Using this link, please download ATF Cleaner and save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Next, please place check marks in the following boxes:

    • Windows Temp
    • Current User Temp
    • All User Temp
    • Cookies
    • If you would like to keep your saved passwords, please click No at the Cookies prompt.
  • Temporary Internet Files
  • History
  • Prefetch
  • Java Cache
  • Click the [Empty Selected] button.
  • Click Exit.
Step #3

Before continuing with the next step, you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.
  • Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
    alternate download link
    Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

  • Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Step #4

Scan with Dr.Web CureIt:

NOTE: This scan may take several hours to complete. Please perform the scan allowing for the time.
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version).
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the logs from Dr.Web, and from MBAM in your next reply. (You can use Notepad to open the DrWeb.cvs report)
After reviewing your logs I will furnish you with additional instructions. :thumbsup:

Regards,

MalwareMutilator

#3 schmikk

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Posted 08 June 2009 - 09:37 PM

Thank you for your help MM!

I downloaded MBAM but when I attempt to double click and run mbam-setup.exe I see the same thing I saw with Spybot search and destroy.. the hourglass comes up and then 5 seconds later it goes away. I do not seem to be able to open the program.

I did not proceed to step 2 since I couldn't even get step 1 done..

Thank you for any help you can provide,
schmikk

#4 MalwareMutilator

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Posted 09 June 2009 - 06:47 AM

Hi Schmikk, :flowers:

We can try a few more steps before I turn you over to a HJT team member.

Step #1

First, disconnect your computer from the internet. Then, be certain to temporarily disable any and all Antivirus/Malware programs that you have. If you have enabled TeaTimer, be certain to disable that as well following this procedure:
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy
Step #2

Boot into Safe Mode:
  • Please reboot your computer into Safe Mode. This can be done tapping the F8 key as soon as you start your computer.
  • You will be brought to a menu where you can choose to boot into safe mode.
  • Make sure you choose the option without networking support. Please see here for additional details.
After completing those steps, please attempt to run Dr.Web CureIt and MBAM again. If they successfully run, please continue with the instructions from my earlier post. IMPORTANT: After rebooting your computer normally, remember to enable all of the Antivirus/Malware programs that you disabled earlier.

Inform me of your progress, and good luck! :thumbsup:

Regards,

MM

Edited by MalwareMutilator, 09 June 2009 - 07:23 AM.


#5 MalwareMutilator

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Posted 09 June 2009 - 07:10 AM

Follow-up:

If you have not yet downloaded and installed Dr.Web CureIt and ATF Cleaner, please do so prior to my last instructions.

One other thought. Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..


MM

Edited by MalwareMutilator, 09 June 2009 - 07:48 AM.


#6 schmikk

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Posted 17 June 2009 - 12:12 AM

Hey MM,

I finally got some time to get to this. Most of it went well I think. Here is my report:

UACoasspkdqoieuyfq.dll;C:\WINDOWS\system32;BackDoor.Tdss.105;Deleted.;
UACtblwngqewlweqwt.dll;C:\WINDOWS\system32;Trojan.Packed.365;Will be deleted after restart.;
UACtbosopjhraixteq.dll;C:\WINDOWS\system32;BackDoor.Tdss.49;Deleted.;
UAC27e6.tmp;C:\WINDOWS\Temp;Trojan.Packed.365;Incurable.Moved.;

Thanks again for all of your help.

-schmikk

#7 MalwareMutilator

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Posted 17 June 2009 - 09:47 AM

Hello again Schmikk, :flowers:

I'm afraid that I have a bit of unpleasant news for you: :thumbsup:

One or more of the identified infections on your computer is a backdoor trojan!

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of its backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

With the information you have provided I believe you will need help from our malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

Regards,

MM




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