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14 replies to this topic

#1 LisaD

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Posted 06 June 2009 - 01:22 PM

Spysweeper told me that I was infected with sdbot trojan. It says it quarantined it, but how can I tell if it's really gone? The last infection I got was with something worse. Spysweeper claimed it had quarantined it, but after help from bleeping computer, we actually decided to completely reformat the hard drive. I don't trust Spysweeper just telling me that something is quarantined. I need someone to help me look to see that it's really gone.
Lisa

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#2 Budapest

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Posted 09 June 2009 - 08:17 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 LisaD

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Posted 11 June 2009 - 08:12 AM

Please give me until tonight to do what you've suggested. My father was rushed to the hospital emergently and I have not been home to do the steps you've outlined. When I get home later today, I will do as you've written. I didn't want you to think I'm ignoring you.

Thank you,
Lisa

#4 Budapest

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Posted 11 June 2009 - 04:11 PM

It's no problem - take your time and I hope your father is okay.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 LisaD

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Posted 13 June 2009 - 05:55 PM

I ran Malwarebytes. Below is the log.

Malwarebytes' Anti-Malware 1.37
Database version: 2273
Windows 5.1.2600 Service Pack 2

06/13/2009 3:51:04 PM
mbam-log-2009-06-13 (15-51-04).txt

Scan type: Quick Scan
Objects scanned: 128419
Time elapsed: 14 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


It looks good. What next, if anything?

Lisa

#6 Budapest

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Posted 13 June 2009 - 07:11 PM

Try this scan as a double check:

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 LisaD

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Posted 14 June 2009 - 03:01 AM

Ok, this is strange. I downloaded the programs and got to the step where I need to reboot in SAFE mode. I've done this a million times before, but never with this computer. So when it started to reboot, I pressed F8 continually until it opened up a "Boot Menu". Here were my options:

>Removable
--floppy

>Hard Disc
--1st SATA-M WDC WD3200AAJS-00RYAO
--WDC WD2500JB-00REAO 0000
--Bootable add in cards

>CD ROM
--2nd master
--2nd slave
Legacy Lan

I saw no option for Safe mode. These were the only options. The first time I selected 1st SATA-M... It seemed to boot normally. I tried again, same menu came up. I didn't know what to try, so I pressed F4 to escape and boot normally. What do I need to press to find Safe Mode? I've never seen anything like this. Usually when a computer boots up, it clearly comes up with a menu where Safe Mode is a clear option. Let me know if you have a suggestion.

Lisa

#8 Budapest

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Posted 14 June 2009 - 05:57 PM

I think you need to select SATA from the boot menu, and then immediately start pressing F8 again to try and get the Safe Mode menu.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 LisaD

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Posted 15 June 2009 - 08:12 AM

That worked. I ran both scans and they both came up clean.

Lisa

#10 Budapest

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Posted 15 June 2009 - 04:01 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 LisaD

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Posted 16 June 2009 - 12:40 AM

Okay, I did everything you said to do. For Java, I have:

J2SE Runtime Enviornment 5.0 Update 3
Java 6 update 14
Java 6 update 7

Lisa

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Posted 16 June 2009 - 12:45 AM

This one is good:

Java 6 update 14

The others are out-of-date and you should uninstall them.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 LisaD

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Posted 16 June 2009 - 01:18 AM

Should I also delete J2SE Runtime Enviornment 5.0 Update 3?
Lisa

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Posted 16 June 2009 - 01:23 AM

Yes, delete that one also.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 LisaD

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Posted 16 June 2009 - 01:35 AM

Done. All deleted.
Thank you,
Lisa




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