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PC keeps rebooting after logging in (rootkit.agent)


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4 replies to this topic

#1 gbleezy

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Posted 05 June 2009 - 11:33 PM

Hi, I'm new to the forums and need some help. I'm running Windows XP Home edition and I was surfing the web and my McAfee AV pops up saying the file lhkeufwk.exe is trying to access the web and that I should reboot and scan. I denied access to the internet for that file and rebooted. Once it booted up, all I could see was my wallpaper and my desktop icons and taskbar would not show up.

After searching the web for my problem, I ran sfc /scannow, popped in the XP disk and it went to work. Since then, my PC keeps rebooting after I click on any user profile to login. I have booted to safe mode and was able to run malware bytes. It found a bunch of trojans and removed them but there is one that it won't remove. The one I can't remove is rootkit.agent.

When I'm in safe mode, I still don't see any desktop icons or my taskbar. I also cannot get on the web with safe mode with networking. Another problem is I don't have an ethernet card on this PC so I can't plug it in directly to my modem. I use a wireless usb adapter. I also ran chkdsk /f /r and that didn't seem to help. How can I get rid of this virus? Any help would be greatly appreciated.

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#2 Elise

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Posted 07 June 2009 - 11:10 AM

Hello gbleezy,

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

regards, Elise


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#3 gbleezy

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Posted 12 June 2009 - 10:59 PM

Thanks for the instructions. I posted in the other section.

#4 Elise

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Posted 13 June 2009 - 01:29 AM

All right gbleezy, I have requested this topic to be closed.

regards, Elise


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#5 Guest_The weatherman_*

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Posted 13 June 2009 - 06:34 AM

Now that your log is posted gbleezy, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Regards,

The weatherman




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