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Infected with Packed.Rolex... Help?


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#1 Lanxal

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Posted 05 June 2009 - 11:27 PM

My AVG Free Resident Shield keeps detecting the packed.rolex virus, and it just keeps duplicating itself. I need to know how to get rid of it. It's located in the file C:\Windows\System32\SKYNEToaqrfpdp.dll

Screenshot of the Resident Shield Alert

Edited by Lanxal, 06 June 2009 - 03:31 AM.


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#2 Lanxal

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Posted 06 June 2009 - 06:22 AM

I wasn't sure where to post about problems with an antivirus, so I decided that this would be the best place. If it isn't, then tell me where to move it. ^^

Anyway, I've been running the AVG Free 8.5 "Scan Whole Computer", and it's been running for around 2 hours now, which is way longer than usual. It's stuck on a single file: D:\Windows\System32\config\systemprofile\AppData\LocalLow

I just chcked, and the only thing in there is a system file "desktop.ini"

Now, when I opened my computer a couple of hours ago, I came to find two files with that name on my Desktop, even though I have no recollection of them getting there. They're in my Recycling Bin right now; are the two related?

Edit: I just tried to quit the scan and it doesn't respond. As in, it just continues the scan as if I didn't press it. I keep pressing the "Stop" button but it doesn't work. It's just stuck on the file D:\Windows\System32\config\systemprofile\AppData\LocalLow

Edited by Lanxal, 06 June 2009 - 06:31 AM.


#3 Elise

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Posted 06 June 2009 - 12:54 PM

Hello Lanxal and :thumbsup: to BleepingComputer.

Lets see if we can get an idea of what is going on on your computer.

Please run MBAM (MalwareBytes Antimalware):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


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#4 Lanxal

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Posted 06 June 2009 - 07:06 PM

Thanks for helping out! ^^

----------------------------

Malwarebytes' Anti-Malware 1.37
Database version: 2238
Windows 6.0.6001 Service Pack 1

7/06/2009 10:03:22 AM
mbam-log-2009-06-07 (10-03-22).txt

Scan type: Quick Scan
Objects scanned: 76531
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\samsvc.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\ssdpsrv.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\Windows\ro122730.dat (Worm.KoobFace) -> Quarantined and deleted successfully.

---------------------------------------

Oh, and I've currently got AVG Resident Shield activated, but I've set it to deleting threats automatically instead of asking me beforehand, because if I was to let it ask me first, I'd get the Packed.Rolex alert every few seconds. Is this the right thing to do, or should I disable my Resident Shield completely?

Edited by Lanxal, 06 June 2009 - 09:59 PM.


#5 Elise

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Posted 07 June 2009 - 01:58 AM

Hello Lanxal,

It is NOT recommended to disable your AVG residence shield. It is very important to keep an antivirus program running on your computer. For now, to escape the pop-ups, its good you set it on automatic, though I would advice you to set it back to manual after everything works fine again.

Do you have any other complains about your computer, left alone the AVG-pop up? Slow performance, programs that don't work correctly?

Can you please re-run Malwarebytes Antimalware, update it to the latest version and run a Full Scan (more infomation on how to run the program you can find in my first post)? Please post the results in your next post.

regards, Elise


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#6 Lanxal

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Posted 07 June 2009 - 09:09 PM

Hmm... I did the ful scan, as you asked, after I did an update, but Malwarebytes' Anti-Malware freezes up when it reached the file C:\Windows\System32\config\SECURITY.LOG2

And it's impossible to even get an incomplete report, since the program becomes "Not Responding" I've tried ending the process with Task Manager, but it said the process might respond if I wait. So I waited around two hours, not touching the computer, and still nor responding. So I decided to end the process, and no matter how many times I try to end it, nothing happens. The program just sits there, not responding...

---------------------------------------------------------------

There's one huge problem that, as far as I can see, is unrelated to this, but I'll take the chance to ask you anyway. I was running an AVG (Free 8.5) Complete Scan yesterday, and I found it run for 2hrs+, without stopping. It was stuck on scanning on file: D:\Windows\System32\config\systemprofile\AppData\LocalLow

The scan seems to be normal: the time ticks up, and the magnifying-glass-graphic plays as normal. However, it just stays on that one folder, and it's impossible to get the scan to Pause or Stop (pressing either buttons does nothing). I have to manually stop the scan.

I checked that folder, and I saw the system file "desktop.ini" Right now, I've set the Folder Options to hide the System Files, as told in some other tutorial, but it doesn't change the fact that the scan stalls at that one folder. Also, when i logged on my computer yesterday, I saw two "desktop.ini" files on my desktop. I put them in my recycling bin (because at the time, I didn't think they were important), but after I saw the connection between them and the scan problem, I recovered them. Of course, that caused the problem in which the larger one took the place, since they both had the same name. I can't find the smaller one right now.

The current one, on my desktop right now, has this in it:

"
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183
[LocalizedFileNames]
Windows Media Player.lnk=@%SystemRoot%\system32\unregmp2.exe,-4
"

What should I do to remedy my scan problem? And is that desktop.ini file on my desktop important?

Edited by Lanxal, 07 June 2009 - 09:15 PM.


#7 Elise

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Posted 08 June 2009 - 01:32 AM

Hello Lanxal,
I requested your other topic to be merged with this one, since it makes no sense to have two topics open for the same computer. Problems that are seemingly unrelated, may have some things in common and it is not useful to have two topic, since the people who are helping you may not be aware of this.

Lets see if we can work around this freezing problem and see what is the problem with desktop.ini.

UPLOAD A FILE
--------------------
We need to check a file. Please click this link VirusTotal

When the page has finished loading, click the Choose file button and navigate to the following file and click Send file.

desktop.ini You can find the exact file location by right clicking on it and selecting properties

If you get the message that the file has already been scanned before, please click Reanalyse file now.
Please post back the results of the scan in your next post.

SUPERANTISPYWARE
----------------------------
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

In your next reply, please include the following
  • Results of the VirusTotal scan
  • SUPERAntiSpyware scan log.

Edited by elise025, 08 June 2009 - 01:32 AM.

regards, Elise


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#8 Lanxal

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Posted 08 June 2009 - 01:59 AM

Here's the VirusTotal report for the desktop.ini file in the LocalLow folder of D:\

---------------------------------------------------------

File desktop.ini received on 2009.06.08 06:59:07 (UTC)
Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED
Result: 0/40 (0%)

Antivirus Version Last Update Result
a-squared 4.0.0.101 2009.06.04 -
AhnLab-V3 5.0.0.2 2009.06.07 -
AntiVir 7.9.0.180 2009.06.08 -
Antiy-AVL 2.0.3.1 2009.06.05 -
Authentium 5.1.2.4 2009.06.08 -
Avast 4.8.1335.0 2009.06.07 -
AVG 8.5.0.339 2009.06.07 -
BitDefender 7.2 2009.06.08 -
CAT-QuickHeal 10.00 2009.06.08 -
ClamAV 0.94.1 2009.06.08 -
Comodo 1283 2009.06.08 -
DrWeb 5.0.0.12182 2009.06.08 -
eSafe 7.0.17.0 2009.06.07 -
eTrust-Vet 31.6.6542 2009.06.05 -
F-Prot 4.4.4.56 2009.06.08 -
F-Secure 8.0.14470.0 2009.06.08 -
Fortinet 3.117.0.0 2009.06.07 -
GData 19 2009.06.08 -
Ikarus T3.1.1.59.0 2009.06.08 -
K7AntiVirus 7.10.754 2009.06.04 -
Kaspersky 7.0.0.125 2009.06.08 -
McAfee 5639 2009.06.07 -
McAfee+Artemis 5639 2009.06.07 -
McAfee-GW-Edition 6.7.6 2009.06.08 -
Microsoft 1.4701 2009.06.08 -
NOD32 4136 2009.06.07 -
Norman 6.01.09 2009.06.05 -
nProtect 2009.1.8.0 2009.06.08 -
Panda 10.0.0.14 2009.06.07 -
PCTools 4.4.2.0 2009.06.06 -
Prevx 3.0 2009.06.08 -
Rising 21.33.01.00 2009.06.08 -
Sophos 4.42.0 2009.06.08 -
Sunbelt 3.2.1858.2 2009.06.07 -
Symantec 1.4.4.12 2009.06.08 -
TheHacker 6.3.4.3.342 2009.06.08 -
TrendMicro 8.950.0.1092 2009.06.08 -
VBA32 3.12.10.6 2009.06.08 -
ViRobot 2009.6.5.1771 2009.06.05 -
VirusBuster 4.6.5.0 2009.06.07 -

Additional information
File size: 6 bytes
MD5...: bea07e6d2b8dce396fe21baa61b34956
SHA1..: 665332b36fc8fa1ed11210cdee83b639b451e592
SHA256: 2e08d1f6000aef541797d008c05ac36f4dbebfb36cbac5615788e6fcc5b300a7
ssdeep: -
PEiD..: -
TrID..: File type identification
Text - UTF-16 (LE) encoded (66.6%)
MP3 audio (33.3%)
PEInfo: -
PDFiD.: -
RDS...: NSRL Reference Data Set
-
packers (F-Prot): Unicode

---------------------------------------------------------

And here's the VirusTotal report for the desktop.ini file on the Desktop

---------------------------------------------------------

File desktop.ini received on 2009.06.08 06:51:46 (UTC)
Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED
Result: 0/40 (0%)

Antivirus Version Last Update Result
a-squared 4.0.0.101 2009.06.04 -
AhnLab-V3 5.0.0.2 2009.06.07 -
AntiVir 7.9.0.180 2009.06.08 -
Antiy-AVL 2.0.3.1 2009.06.05 -
Authentium 5.1.2.4 2009.06.08 -
Avast 4.8.1335.0 2009.06.07 -
AVG 8.5.0.339 2009.06.07 -
BitDefender 7.2 2009.06.08 -
CAT-QuickHeal 10.00 2009.06.08 -
ClamAV 0.94.1 2009.06.08 -
Comodo 1283 2009.06.08 -
DrWeb 5.0.0.12182 2009.06.08 -
eSafe 7.0.17.0 2009.06.07 -
eTrust-Vet 31.6.6542 2009.06.05 -
F-Prot 4.4.4.56 2009.06.08 -
F-Secure 8.0.14470.0 2009.06.08 -
Fortinet 3.117.0.0 2009.06.07 -
GData 19 2009.06.08 -
Ikarus T3.1.1.59.0 2009.06.08 -
K7AntiVirus 7.10.754 2009.06.04 -
Kaspersky 7.0.0.125 2009.06.08 -
McAfee 5639 2009.06.07 -
McAfee+Artemis 5639 2009.06.07 -
McAfee-GW-Edition 6.7.6 2009.06.08 -
Microsoft 1.4701 2009.06.08 -
NOD32 4136 2009.06.07 -
Norman 6.01.09 2009.06.05 -
nProtect 2009.1.8.0 2009.06.08 -
Panda 10.0.0.14 2009.06.07 -
PCTools 4.4.2.0 2009.06.06 -
Prevx 3.0 2009.06.08 -
Rising 21.33.01.00 2009.06.08 -
Sophos 4.42.0 2009.06.08 -
Sunbelt 3.2.1858.2 2009.06.07 -
Symantec 1.4.4.12 2009.06.08 -
TheHacker 6.3.4.3.342 2009.06.08 -
TrendMicro 8.950.0.1092 2009.06.08 -
VBA32 3.12.10.6 2009.06.08 -
ViRobot 2009.6.5.1771 2009.06.05 -
VirusBuster 4.6.5.0 2009.06.07 -

Additional information
File size: 456 bytes
MD5...: 97458680c0d5d7024afc77433cf0aa5a
SHA1..: 0b5dd4a979148e02039f8ea4cf8b2142c94a7832
SHA256: 03030ca0eb5bad7aa12af91f43dda20802f1bc6e9a4c506561dc922c63d3073d
ssdeep: -
PEiD..: -
TrID..: File type identification
Text - UTF-16 (LE) encoded (64.4%)
MP3 audio (32.2%)
Lumena CEL bitmap (2.0%)
Corel Photo Paint (1.3%)
PEInfo: -
PDFiD.: -
RDS...: NSRL Reference Data Set
-
packers (F-Prot): Unicode

---------------------------------------------------------

I haven't done the SUPERAntiSpyware scan because I have Vista, and you said the AFTCleaner was only for XP and 2000. What do I do then?

#9 Elise

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Posted 08 June 2009 - 02:02 AM

Hello Lanxal,
desktop.ini looks clean, so we leave it for now.
:thumbsup: I didnt think about ATF-cleaner and Vista.

Just run SuperAntiSpyware without running ATF. The only difference is that the scan may take a little longer. You can try using Windows in-build disk cleanup before running.

regards, Elise


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#10 Lanxal

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Posted 08 June 2009 - 06:54 AM

Well, I did a complete scan using SUPERAntiSpyware, and something weird happened. Four hours into the scan (nothing wrong, except the huge amount of time), the scanner began to repeated scan specific files; it looped through various files, continously scanning them repeatedly and not going through other files, without any signs of stopping. I didn't catch what they were; I saw one was xul.dll, and some others were plugins of some sort.

Here's the (incomplete) report.

----------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/08/2009 at 09:35 PM

Application Version : 4.26.1004

Core Rules Database Version : 3928
Trace Rules Database Version: 1871

Scan type : Complete Scan
Total Scan Time : 04:29:11

Memory items scanned : 657
Memory threats detected : 0
Registry items scanned : 6814
Registry threats detected : 0
File items scanned : 882800
File threats detected : 4

Adware.Tracking Cookie
C:\Users\Lanxal\AppData\Roaming\Microsoft\Windows\Cookies\lanxal@imrworldwide[2].txt
C:\Documents and Settings\Lanxal\AppData\Roaming\Microsoft\Windows\Cookies\lanxal@imrworldwide[2].txt
C:\Documents and Settings\Lanxal\Application Data\Microsoft\Windows\Cookies\lanxal@imrworldwide[2].txt
C:\Documents and Settings\Lanxal\Cookies\lanxal@imrworldwide[2].txt

----------------------------------------

I'm in the process of doing another scan. Now, I thing there are two possibilities for the problem with the scan, but since I'm not good with computers, I could be way off. They are:

1) When I was setting options for the scan, I had both C:\ and D:\ ticked, so it might be something in that, though I doubt it.
2) I've got the "Hide protected system files" unticked in the Folder Options, which have added a lot of visible files to some folders in Windows.

I'm testing the first possibility right now with the scan: I'm only scanning the C:\ for this one. This may take a while, since I've got school tomorrow and I have to go around about now, since it's getting late.

Any ideas?

Edited by Lanxal, 08 June 2009 - 06:55 AM.


#11 Elise

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Posted 08 June 2009 - 07:18 AM

Hello Lanxal,

The problem you encountered with SAS can be some kind of glitch. I have seen it myself sometimes while running the program. The changed folder options should not affect the scan. SAS is not a fast scanner and I see it scanned quite some files, so the scan-time can be explained by that.

The SuperAntiSpyware scan found nothing interesting. If another scan comes up with infections, please post the log in your next reply.

Lets try another program to see if it comes up with something.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Don't stress, I will keep an eye on this topic :thumbsup:

Edited by elise025, 08 June 2009 - 07:19 AM.

regards, Elise


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#12 Lanxal

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Posted 09 June 2009 - 01:10 AM

I just realized something... When I was scanning with SAS, I wasn't on Safe Mode...

I'll scan the computer with SAS on Safe Mode, and then I'll follow these instructions.

#13 Elise

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Posted 09 June 2009 - 02:04 AM

All right Lanxal, take your time!

regards, Elise


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#14 Lanxal

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Posted 09 June 2009 - 04:06 AM

Ahh, no! I tried scanning with SAS in Safe Mode, but the strange thing that happened with AVG happened with this. It scans one specific file, this time a file C:\Windows\System32\config\SOFTWARE, for an unending duration of time, and it's impossible to exit the scan short of ending the process in Task Manager.

I tried scanning the file with VirusTotal, but it seems to be a kind of file you can't send over.

Anyways, I'm proceeding to scan with Dr.Web Cureit

#15 Elise

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Posted 09 June 2009 - 04:14 AM

Lets see what Dr. Web comes up with first.

regards, Elise


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