anti-virus programs become corrupted

Originally Symantic Norton Anti-Virus was installed, but it refused to run and had corrupted files. After running a chkdsk it started running, but would freeze half way through. It was uninstalled in hopes of speeding up the rest of the computer.

AVG was then tried and froze after saying that Win32/Fujacks was infecting the computer. After trying to run a scan and finding it froze and stopped running, I tried to find information on Win32/Fujacks, but found no information. AVG was uninstalled.

Spybot came up with no infections and ended up freezing when an attempt to start the prevenative measures was begun. Spybot was uninstalled.

Ad-Aware came up with similar problems, but refused to update.

The computer is a Dell Dimension 2400 with an Intel Celeron processor running Windows XP Service Pack 3. There are no disks to reinstall Windows, nor a seperate hard drive partition to do so.

Any and all help would be appreciated.

Also, all of the steps in the checklist for possible non-malware slowing, caused the computer to run even slower.

Hello and welcome.
About W32/Fujacks!htm

http://vil.nai.com/vil/Content/v_141161.htm


Please Download and Run FlashDisinfector

You have a flash drive infection. These worms travel through your portable drives. If they have been connected to other machines, they may now be infected.
Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
Wait until it has finished scanning and then exit the program.
Reboot your computer when done.

Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder. It will help protect your drives from future infection.


Next run Drweb-cureit
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
• Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• Please be patient as this scan could take a long time to complete.
• When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
• Click Select All, then choose Cure > Move incurable.
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Nothing was found in the scan. There was no report to be saved. Thing is, it just had a record startup time (for once) and now all four of the webpages saved to the desktop have the same icon (before three had the old blue IE page icon, now they all have the blue and gold IE7 webpage icon).

Hello, please run one more tool and we'll see if we acn find the isssue.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Malwarebytes' Anti-Malware 1.37
Database version: 2241
Windows 5.1.2600 Service Pack 3

6/6/2009 9:01:54 PM
mbam-log-2009-06-06 (21-01-54).txt

Scan type: Quick Scan
Objects scanned: 87092
Time elapsed: 4 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Win32/Fujacks.S is a prepending virus. It is able to spread via shared folders and on removable media.

Let's run another scan PLease
First
Show hidden files.

Close all programs so that you are at your desktop.
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and shutdown My Computer.
Now your computer is configured to show all hidden files.


Now run an ESET Online Scan; No installation required.
Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the ActiveX control to install
Click Start
Make sure that the options Remove found threats and the option Scan unwanted applications is checked
Click Scan
Wait for the scan to finish
Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=6
# iexplore.exe=7.00.6000.16827 (vista_gdr.090226-1506)
# OnlineScanner.ocx=1.0.0.5863
# api_version=3.0.2
# EOSSerial=6cb0b36853ecb048a6f917b8581314f2
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-06-07 06:00:29
# local_time=2009-06-06 11:00:29 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# scanned=47704
# found=0
# cleaned=0
# scan_time=2679

Hello you still cannoy update things. You have no AV installed now?

Let's remove all traces of Norton .. Download and run the Norton Removal Tool

Now AVG.. TO uninstall then reinstall it ir another AV...

1) Click on the following link and download AVG to your desktop

http://free.grisoft.com/doc/5390/us/frt/0

2) Double-click on the downloaded file to run it
3) AVG will present you with three options to choose from. Choose the Uninstall option to completely uninstall AVG

Add/Remove Components - choose if you want to add/remove some components or reinstall the entire AVG program
Repair installation - this option repairs or reinstalls missing or damaged components of AVG
Uninstall - this option removes the AVG program from your PC

4) Once the uninstall has completed, restart your computer. You can then proceed to install another antivirus or install AVG again.

IF you want an alternative try Antivir.. Free


Run a scan with what ever you have installed and rell me how it went..or post a log.

AVG 8.5.339
Virus Database Version: 270.12.58/2164

No infection was found during this scan

Folders selected for scanning: Scan whole computer
Scan Started: Monday, June 08, 2009, 6:04:00 PM
Scan Finished: Monday, June 08, 2009, 7:50:51 PM (1 hour(s) 46 minute(s) 50 second(s))
Total objects scanned: 438707

Warnings:
C:\Documents and Settings\Agent\Cookies\agen@bs.serving-sys[1].txt
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@bs.serving-sys[1].txt:\bs.serving-sys.com.5bf1f00f
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@m.webtrends[2].txt
Found Tracking cookie.Webtrends
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@m.webtrends[2].txt:\m.webtrends.com.b4ca7df0
Found Tracking cookie.Webtrends
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@revsci[1].txt
Found Tracking cookie.Revsci
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@revsci[1].txt:\revsci.net.2df99d79
Found Tracking cookie.Revsci
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@revsci[1].txt:\revsci.net.44927ec
Found Tracking cookie.Revsci
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@revsci[1].txt:\revsci.net.55564293
Found Tracking cookie.Revsci
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@revsci[1].txt:\revsci.net.e9dbeb91
Found Tracking cookie.Revsci
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt:\serving-sys.com.255d6f2f
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt:\serving-sys.com.400f83f
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt:\serving-sys.com.4b416ef8
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt:\serving-sys.com.606c3d3b
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt:\serving-sys.com.6a1cf9e8
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@serving-sys[1].txt:\serving-sys.com.c9034af6
Found Tracking cookie.Serving-sys
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@tribalfusion[1].txt
Found Tracking cookie.Tribalfusion
Moved to Virus Vault

C:\Documents and Settings\Agent\Cookies\agent@tribalfusion[1].txt:\tribalfusion.com.dcc03271
Found Tracking cookie.Tribalfusion
Moved to Virus Vault

Ok,that's good just tracking cookies,looks clean. Did you install another Antivirus or are you staing with AVG?

I'm just going to stick with AVG for now, might switch back to Norton, though.

Thanks for your help.

That's fine..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.