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same trouble as other posters


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#1 big trouble

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Posted 05 June 2009 - 01:04 AM

Good evening,

Hope this is posted in the right place and the right way, apologies in advance if it is not. Have found some great help here in the past with cruising as a guest, but this is my first post.

Badly infected with the same thing as previously posted by lucas2905 on June 2nd and by bimbimbi on May 26th.

The unit is a compaq desktop, very upgraded, with XP SP2, using Kaspersky (was nearly ready to renew after receiving notes that renewal was due in 20 ?days) with mostly normal default settings. Always careful to scan often, update databases automatically and clear cookies and temp files after nearly all sessions. That said, I must have clicked on this while bleary eyed. Thankfully, I have a backup laptop. When I booted after the last session about 2 weeks ago, the following happened:

The fake 'privacy center' jumped to the middle of the screen with audio from an english speaking foreign woman (hindu?) warning of privacy concerns. It ran an apparent scan on what was a good looking but fake screen which showed 412 problems, all the while blocking all other normal messages and icons. Then I got a 'cascade' of small error boxes, about 25, indicating insufficient memory to complete the task. Was not able to close any of the boxes, and had no access to anything else. The mouse was working though

I was able to boot into safe mode using f8 and the 'privacy center" did not appear, but the audio was still there. Also, was not able to uninstall or run any program. Same as other people above, with only my normal background, absolutely nothing else on the screen. Began to panic a bit. I was able to get to the processes in normal mode with Cntrl+Alt+Del, and then to stop the process pc.exe which was using over 85%. Had the usual warnings, etc but then had nothing but the background.

Have tried the suggestions from supreme edgegoy max with some success. Will send more info soon.

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#2 boopme

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Posted 05 June 2009 - 04:02 PM

Hello and welcome.. I am not aware of what instructions they have given or wher and why so please start here.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 big trouble

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Posted 09 June 2009 - 09:14 PM

Thank you for the help boopme, it is very welcome. Here is the mbam log I received this evening. Also, sorry about the delay in the reply, I have the equivalent of 3 jobs, so time is precious.

Malwarebytes' Anti-Malware 1.37
Database version: 2256
Windows 5.1.2600 Service Pack 2

6/9/2009 8:57:37 PM
mbam-log-2009-06-09 (20-57-37).txt

Scan type: Quick Scan
Objects scanned: 132424
Time elapsed: 12 minute(s), 56 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 4
Files Infected: 17

Memory Processes Infected:
C:\Program Files\PC\agent.exe (Rogue.PCenter) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Privacy center (Rogue.PrivacyCenter) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\agent.exe (Rogue.PCenter) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (C:\Program Files\PC\pc.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\Compaq_Owner\Application Data\PCenter (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\keys (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\temp (Rogue.PCenter) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\PC\agent.exe (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\temporary internet files\Content.IE5\ERWTRZ1I\flash_player_plugin[1].exe (Rogue.Installer) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases\cg.dat (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases\mw.dat (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases\rd.dat (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases\sc.dat (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases\sm.dat (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\dbases\sp.dat (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\keys\cg.key (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\keys\rd.key (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\keys\sc.key (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\keys\sp.key (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\temp\settings.ini (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\PCenter\temp\spfilter (Rogue.PCenter) -> Quarantined and deleted successfully.
C:\Program Files\PC\pc.exe (Rogue.PCenter) -> Quarantined and deleted successfully.
c:\WINDOWS\pskt.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
c:\documents and settings\Compaq_Owner\Desktop\PCenter.lnk (Rogue.PrivacyCenter) -> Quarantined and deleted successfully.

I am prepared to install my new version of Kasperky if you think I am out of trouble.

Big trouble

#4 boopme

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Posted 10 June 2009 - 10:32 AM

Hi you're welcome. Let's just do these first. post the logs.,thanks.
Next run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#5 big trouble

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Posted 11 June 2009 - 03:06 AM

Okay, all was done and seems well. Interesting though that even when the ATF cleaner showed to remove temp and temporary internet files, the SAS scanned what appeared to be a couple of thousand of those as temp/temporary internet/... etc. Here are the results:

Malwarebytes' Anti-Malware 1.37
Database version: 2261
Windows 5.1.2600 Service Pack 2

6/11/2009 2:50:01 AM
mbam-log-2009-06-11 (02-50-01).txt

Scan type: Quick Scan
Objects scanned: 121562
Time elapsed: 7 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/11/2009 at 02:36 AM

Application Version : 4.26.1004

Core Rules Database Version : 3934
Trace Rules Database Version: 1877

Scan type : Complete Scan
Total Scan Time : 04:10:12

Memory items scanned : 247
Memory threats detected : 0
Registry items scanned : 6130
Registry threats detected : 0
File items scanned : 146000
File threats detected : 0

I think all appears ok. It seems to run and boot well. I await your opinion on what is next and as to what you might suggest for an antivirus/malware system or combination? Very grateful to you and to all who run and spend their time on this good work.

#6 boopme

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Posted 11 June 2009 - 11:30 AM

Ok this looks good.. we'll mp up now.. What AV is installed now?

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 big trouble

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Posted 11 June 2009 - 11:52 AM

Thank you, I cannot get to that computer until later this PM. I will set the new point etc as suggested. I have been using Kasperky as a unit that has anti spyware and malware sections as part of the total package. Currently I have it disabled while running these scans. I have a new license (update for 3 computers) for it that I have ready. Based on my experience with the update on my laptop (running Vista) it seems better to uninstall the old and install the new. I think this rogue was able to turn off the malware alert. That said, I am curious as to what I should use. If you have more than one anti malware or spyware running at the same time, does it produce the same problems as 2 AVs running simultaneously?
Also, what is your thought about my comment on the temporary internet files? I searched for them on the C drive, in windows and all other temp file locations that I could think of but could not find a one.
Thanks again, I will update again this PM.

#8 boopme

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Posted 11 June 2009 - 02:26 PM

Hi, It's a good practice to have one AV and say MBAM .. Other tools say SAS as on demand..
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 big trouble

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Posted 13 June 2009 - 12:50 AM

Once again, thank you for the kind help. I have set the new point, restored the AV and all seems to be well. I will use the MBAM and SAS as needed. I also really appreciate the quote about 'good doctrine', true words indeed. Who is it from? Best wishes.

big trouble

#10 boopme

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Posted 13 June 2009 - 09:22 AM

You're most welcome, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:

That comes from a good source if information... 2 Timothy 4:3
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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