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Help, infected laptop, currently in safe mode.


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#1 Jung-ook

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Posted 04 June 2009 - 11:08 PM

Hi, I had McAfee running and it found a trojan, so i removed it right? For some odd reason my PC restarted(blue screen of death, something about memory) Every time i try to boot normally it gives me the blue screen. so now im in safe mode typing this. I've done multiple full scans on Mcafee and it still says one or more errors could not be fixed because of an error. anyways it been like this all day. I just downloaded avast version 4.8 and currently scanning my system. Any suggestions of help? I'd rather not delete the entire contents of my hard drive and reinstall vista.

I tried downloading Malwarebytes but when i try to run it, it won't open.

Edit 1-avast! Virus Cleaner Tool - version 1.0.211 Ansi

Edit 2- Currently scanning with AVG 8.5 Free Trial Safe Mode

Edit-3 It seems that AVG has cleaned my computer right, i can now boot up normally and my mcafee says im secure.tt

Edit-4 Mcafee is on overload again, my computer got blue screen again. and i am currently scanning with mcafee.

Edit-5 Mcafee has been uninstalled by me and now running avg once more

Edited by Jung-ook, 05 June 2009 - 01:30 PM.


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#2 Jung-ook

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Posted 05 June 2009 - 01:23 PM

Please help anyone?

#3 garmanma

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Posted 05 June 2009 - 01:58 PM

I tried downloading Malwarebytes but when i try to run it, it won't open.



If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

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#4 Jung-ook

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Posted 05 June 2009 - 02:22 PM

alright i will try that.

#5 Jung-ook

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Posted 05 June 2009 - 02:26 PM

I tried downloading Malwarebytes but when i try to run it, it won't open.



If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.


Sorry I'm a newb, How do i change the name.

#6 Jung-ook

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Posted 05 June 2009 - 02:48 PM

ok, I am now out of safe mode scanning with avg once more. resident shield has found trojan horse crypt. eml avg cannot remove infections "item with this value already exist in object."

Edited by Jung-ook, 05 June 2009 - 02:54 PM.


#7 Jung-ook

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Posted 05 June 2009 - 03:09 PM

Ok i got Malwarebytes up and running, its ok to have both avg and malwarbytes to be scanning simultaneously?

#8 garmanma

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Posted 05 June 2009 - 03:59 PM

its ok to have both avg and malwarbytes to be scanning simultaneously?


No, not really
Mark
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why won't my laptop work?

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#9 Jung-ook

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Posted 06 June 2009 - 11:47 AM

its ok to have both avg and malwarbytes to be scanning simultaneously?


No, not really

crap, is that why malwarebytes keep locking up and saying (not responding)? I'm afraid to uninstall avg because i think that's is what protecting me atm.

#10 Jung-ook

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Posted 06 June 2009 - 03:33 PM

i'm guessing i should uninstall avg?

#11 garmanma

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Posted 06 June 2009 - 08:46 PM

You do not have to uninstall it. It just should not be running a scan


Let's try something else


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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