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Can't figure How to free space (HJT)


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15 replies to this topic

#1 tpagej1

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Posted 04 June 2009 - 10:10 PM

I need to get rid of some memory. I showed only 9% free space when i went to defrag and it said, i didnt have enough memory to do the defrag. It said to get rid of unwanted files. so i did, i deleted almost all my pics and remove a few programs. it had to total in the 100's worth of mb i got rid of but when i went to defrag it did not change one percent. I just need to know if you see something that would be using a lot of memory that i could delete. I would appreciate it if you could let me know if you see some thing that i could remove. Thanks Jason

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#2 Net_Surfer

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Posted 15 June 2009 - 04:02 AM

Hello and :thumbup2: to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

-----------------------------------------------------------

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:)

#3 tpagej1

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Posted 15 June 2009 - 10:26 PM

I have attached 2 new reports. Im still having the problem. I have basically nothing well very little from what i used to on my computer. and when i deleted hundreds of mb in pics and programs the percent of free space never changed. I just feel i didnt delete what it was talking about or i got some hidden stuff on here that i need to get rid of. Thanks for your help. Let me know if youneed anymoe info.
Jason

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#4 m0le

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Posted 17 June 2009 - 03:54 PM

Hi tpagej1,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.

I will be back shortly with some instructions.

Thanks :thumbup2:
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#5 m0le

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Posted 17 June 2009 - 07:11 PM

Hi tpagej1,

Your logs look clean and not everything that slows down PC performance is malware but I like to be sure. Please run the following scans.

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Then

Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

If you are using Firefox and this has caused page loading problems then please clear your private data. To do this go
to the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

Then close Firefox and then reopen it.

Finally,

We need to scan for Rootkits with GMER
  • Please download GMER from one of the following locations, and save it to your desktop, please rename it as gamer.exe.
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Close any and all open programs, as this process may crash your computer.
  • Double click Posted Image or Posted Image on your desktop.
  • Allow the gmer.sys driver to load if asked.
  • You may see this window. If you do, click No.
    Posted Image
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.

Thanks :thumbup2:
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#6 tpagej1

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Posted 17 June 2009 - 07:25 PM

i"m here and going to do the items you asked.

#7 tpagej1

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Posted 17 June 2009 - 07:56 PM

I can not get the Kaspersky to load right. it pops up and i can scroll down but accept does not turn black to click and on the left it says please wait while it checks config. but never does anything

#8 m0le

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Posted 17 June 2009 - 08:20 PM

No problem, try this scanner.

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.
Then continue with the steps. :thumbup2:
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#9 m0le

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Posted 21 June 2009 - 03:58 AM

Hi tpagej1,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


m0le
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#10 tpagej1

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Posted 21 June 2009 - 07:20 AM

I hope this goes through but sorry I haven't got back to you. The night I did that test you wanted my modem completely died. The new one will be herw monday. I will finish the test and get back with you then. I'm sending this through my phone. Jason

#11 tpagej1

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Posted 22 June 2009 - 09:11 PM

i got my modem in and did the things above. The bitdefenders report is attached.
I ran the cleaner it cleared a few things. the gmer scanned my system but came back saying didnt find any so i didnt have a report to save. the bit report would not upload so below is what it said.
BitDefender Online Scanner - Real Time Virus Report



Generated at: Thu, Jun 18, 2009 - 08:48:45
--------------------------------------------------------------------------------

Scan Info
Scanned Files
349595

Infected Files 1

Virus Detected
Application.Generic.46840
1

#12 m0le

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Posted 23 June 2009 - 03:01 PM

Whoa, not even BitDefender is running.

Let's try this

Please download Malwarebytes Anti-Malware and save it to your desktop. Please rename to mole.exe.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Let's see if we can see anything on that. :thumbup2:
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#13 tpagej1

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Posted 23 June 2009 - 08:08 PM

below is the report:
Malwarebytes' Anti-Malware 1.38
Database version: 2327
Windows 5.1.2600 Service Pack 2

6/23/2009 8:25:41 PM
mbam-log-2009-06-23 (20-25-31).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 154710
Time elapsed: 45 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{07aa283a-43d7-4cbe-a064-32a21112d94d} (Adware.Zango) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 m0le

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Posted 24 June 2009 - 06:47 AM

When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.


I think you didn't check all the boxes and MBAM didn't remove anything.

Please run again and post the new log. The adware it found isn't very dangerous but we should remove it.

Please also post a new DDS log.
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#15 m0le

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Posted 27 June 2009 - 03:53 AM

Hi tpagej1,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


m0le
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