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A Blue Screen on Start up


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6 replies to this topic

#1 alicahn

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Posted 04 June 2009 - 02:18 PM

A proble has detected and windows has been shut down to prevent damage to your computer
DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen apprears again, follow these step:

Check to make sure any new hardware or software is properly installed. if this is a new installation, ask your hardware or software manufacturer for any windows update you might need

If problem continue, disable or remove any new installed hardware or software. disable BIOS memory options such as caching or shadowing. if you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and than select safe mode

Technical information
*** STOP: 0x000000D1 (0x00000010,0x00000002,0x00000000,0XF8312C16)
*** NDIS.SYS - Address F8312C16 base at F82FD000, Date Stamp 41107ec3

Beginning dump of physical memory
Physical memory dump complete
Contact your system adminstrator or technical support group for further assistance.
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Ok, after this blue screen, i usually restart my computer in normal mode, then i receive this below information
Your computer recovered from serious error ... click to report or view technical information
BCCode : 100000d1 BCP1 : 00000010 BCP2 : 00000002 BCP3 : 00000000
BCP4 : F8312C16 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Also, i keep hearing beeps sounds the system makes.(like error sound in windows)
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I had only downloaded MSN live messenger a couple of times, and Removed it, but i think i could not remove it wholly from the system, cos when i try to download again, it tell me first remove the messenger which is already installed, unfortunately i could not figure it its locations.
Secondly i had to remove and reinstal Firefox as it was crashing on start-up, i fixed it by disable AVG add-on.
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Here is my system information.....
OS : MS Windows XP professional
Version: 5.1.2600 Service Pack 2 Build 2600
System Manufacturer: Dell Inc ... Inspiron 1300
Model: ME051
System Type: X86-based PC
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Pls advice if this information is sufficient, or more details required.
Will appreciate help from anyone.

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#2 hamluis

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Posted 04 June 2009 - 02:52 PM

http://www.file.net/process/ndis.sys.html

FWIW: Beeping sounds are often used by the system to indicate hardware problems. When do you hear these...how many beeps...more detail would be useful.

I believe that NDIS files are network drivers...I would try uninstalling (via Device Manager) the NIC being used and then rebooting and reinstalling same.

Louis

#3 alicahn

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Posted 05 June 2009 - 03:14 PM

Hey
Louis

Good that link was quite useful .....
I did open the Device Manager and under Network adapters i saw this ....
Broadcom 440x 10/100integrated controller - Kaspersky Anti-Virus NDIS miniport .... there is yellow exclamation mark on it
Dell Wireless 1370 WLAN Mini-PCI Card - Kaspersky Anti-Virus NDIS Miniport
WAN Miniport(IP) - Kaspersky Anti-Virus NDIS Miniport

I have three options .. update driver, disable or inistall
Help me out here, what should i choose, i am not that familiar with computers.

thanks
Alicahn

#4 hamluis

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Posted 05 June 2009 - 04:28 PM

I have no idea what those Kaspersky entries are...I would remove those.

http://support.kaspersky.com/faq/?qid=208279317

http://forum.kaspersky.com/lofiversion/index.php/t34054.html

If you are using wireless...then the wireless NIC is your connection.

If you are not using wireless, then the Broadcom entry is your NIC.

Looking at those two links, it appears that Kaspersky may be the problem.

Louis

#5 acestu

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Posted 05 June 2009 - 04:31 PM

had the same problem last year, changed the ram and it was ok

acestu

#6 alicahn

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Posted 05 June 2009 - 05:26 PM

Hey
Louis

I checked with the link that you provided in your reply.could not understand what it means.

When i try to unistall all the three network adapters ( Broadcom, Dell wireless, and WAN ), it gives a message that " Failed to uninstall the device. The device may be required to boot up the computer ".

What to do next ???

will appreciate a reply from your end

#7 hamluis

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Posted 05 June 2009 - 08:43 PM

Do you have a Kaspersky product installed?

If so, uninstall it...reboot...and then reinstall it.

Louis




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