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Blue Screen of Death


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#1 Osabr22000

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Posted 04 June 2009 - 02:16 PM

My system has been experiencing the blue screen of death for quite some time. However, it has been occurring much more frequently these past few weeks. Generally, it occurs when I am surfing the web and have multiple tabs open. I generally use Firefox, however, it has also occurred with Internet explorer. Also, it occurred one time right when I plugged in my usb printer, a dell 1110 laser printer. Twice, after I have rebooted my computer from the BSOD, it went right back into the BSOD immediately. However, it has never reverted to the BSOD at start up twice in a row. The information I took from one of the BSOD's is as follows:

Driver_IRQL_NOT_LESS_OR_EQUAL

STOP. 0x000000D1 (0X00000000, 0x00000002, 0x00000008, 0x00000000).

Please help.

Thanks,

Osabr22000

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#2 hamluis

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Posted 04 June 2009 - 02:44 PM

You might try Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

The fact is that BSODs are a dime a dozen...and the steps recommended above will more readily facilitate seeking a resolution of whatever the problem might be.

STOP 0x000000D1 - http://aumha.net/viewtopic.php?t=20891

Aumha, STOP Messages - http://aumha.org/a/stop.htm

STOP 0x000000D1 error message - http://support.microsoft.com/default.aspx?...kb;en-us;902973

Windows XP Stop Errors - http://kadaitcha.cx/xp/stop_error.html

Windows XP Stop messages - http://www.updatexp.com/stop-messages.html

Louis

#3 Osabr22000

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Posted 10 June 2009 - 09:50 PM

Here's the output from the analyze command:




*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000c, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: b67d0a38, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 0000000c

CURRENT_IRQL: 2

FAULTING_IP:
portcls!CPortWaveCyclic::Notify+b
b67d0a38 ff510c call dword ptr [ecx+0Ch]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from b6801edb to b67d0a38

STACK_TEXT:


STACK_COMMAND: kb

FOLLOWUP_IP:
portcls!CPortWaveCyclic::Notify+b
b67d0a38 ff510c call dword ptr [ecx+0Ch]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: portcls!CPortWaveCyclic::Notify+b

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: portcls

IMAGE_NAME: portcls.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48025ccc

FAILURE_BUCKET_ID: 0xD1_portcls!CPortWaveCyclic::Notify+b

BUCKET_ID: 0xD1_portcls!CPortWaveCyclic::Notify+b

Followup: MachineOwner
---------

#4 hamluis

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Posted 11 June 2009 - 09:20 AM

The finger seems to point at... IMAGE_NAME: portcls.sys

http://msdn.microsoft.com/en-us/library/ms790577.aspx

Since this is a Windows system driver, I would try running sfc /scannow to repair or replace it.

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/t/43051/how-to-use-sfcexe-to-repair-system-files/

Is this system current with applicable critical updates?

Louis

#5 Osabr22000

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Posted 16 June 2009 - 12:48 PM

I currently have Windows XP Media Center and it should have all critical updates. I tried to do the scan and was unsuccessful as I previously updated to SP3. I downloaded the the SP3 executable per the instructions in that link. Then I believe I followed the rest of the instructions properly by moving the files to the I386 folder and performing the scan. But when I tried the scan command it pulled up the install wizard for SP3 so I reinstalled it. Was all of this supposed to happen and have I done everything correctly?

#6 Osabr22000

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Posted 19 June 2009 - 09:16 AM

Also, it appears that whatever I did has not fixed my problem since I suffered two BSOD's yesterday.

Thanks,

Osabr

#7 hamluis

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Posted 19 June 2009 - 11:32 AM

Since your original post indicates that this problem (or series of problems) has existed for some time...I suggest a clean install.

No one has been able to pinpoint the cause(s) of your problems and no remedial action attempted has proven satisfactory.

Louis

#8 Osabr22000

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Posted 19 June 2009 - 03:03 PM

If I do a clean install will I be going back to square one then? If I do not have to start over with a clean install, do you recommend any free software I can use to create an image in case I have problems with a clean install?

#9 hamluis

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Posted 19 June 2009 - 03:55 PM

<<If I do a clean install will I be going back to square one then?>>

Yes....maybe even further :thumbsup:. Depends on whether you have a Microsoft XP install CD...a restore partition...whatever. Most systems that I remember as having Media Center installed...don't have CDs for such, they rely on restore/recovery partitions. In truth, such do not even allow for a "clean install", they just take the system back to the items installed on it when purchased. Considering that some of that is totally unnecessary...I would not consider that a "clean install" of any sort, just a reversion.

<<If I do not have to start over with a clean install, do you recommend any free software I can use to create an image in case I have problems with a clean install?>>

Disk image? If you mean clone the partition to another hard drive/partition...sure, I can recommend:

EASEUS Partition Master is a magic partition manager software for Windows 2000-XP-Vista-2003- - http://www.partition-tool.com/

Louis




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