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Usernames & Passwords will not save


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8 replies to this topic

#1 Kat91119

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Posted 04 June 2009 - 11:27 AM

I noticed about a month ago that MSN stopped saving my password and username, I thought perhaps it was some new upgrade to MSN screwing it up. Later after some research I found out its possible that its a Windows Profile issue.

Then about a week ago I realized that Windows was no longer saving my passwords, or my usernames. Which is a nice feature for junk email accounts.

I also noticed that Internet Explorer 7 gets hung up a lot. I'll double click it, and its just a white blank page that never loads. So I have to X out, and open it up again.

I ran SpyBot, Adaware, and Malwarebytes this morning. Each found normal common junk, I removed it as usual. The only one I can recall off the top of my head is that Adaware found Win32TrojanMidgare, after it was removed I noticed Malwarebyets had been uninstalled. So I had to reinstall it.

I'm not sure if the computer is infected with something, or my windows user account is messed up or what.

I read on another forum to create a new windows account and use that, I tried, but NONE of my stuff is on that username, and I don't even know how to begin to transfer all the stuff and settings. It seems like I'd lose stuff, and thats not an option, I run a website and everythings on my main username.

So, anyhelp would be great.

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#2 JacobHall

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Posted 04 June 2009 - 02:45 PM

Hello, My name is Jake,

I am not a BC Advisor, I am just here to help and relive the pressure of the advisors
Your infection removal starts here, we may find you need an advisor, if so i will let you know


Lets start by running MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note: If you cannot get mbam-setup.exe running, please rename it to install.exe and then try, If still not sucessfull wait for a BC Advisor!

Your MSN Problem may be you not clicking the Save Password box :thumbsup:

#3 Kat91119

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Posted 05 June 2009 - 11:54 AM

Thanks for responding :thumbsup:

I am making sure I click the save password box. I've kept the password saved for the last year or so, thats why I thought it was weird that one day it just all the sudden stopped working.

Here's the log:

Malwarebytes' Anti-Malware 1.37
Database version: 2234
Windows 5.1.2600 Service Pack 3

6/5/2009 12:53:30 PM
mbam-log-2009-06-05 (12-53-30).txt

Scan type: Quick Scan
Objects scanned: 107021
Time elapsed: 11 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#4 JacobHall

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Posted 05 June 2009 - 01:21 PM

Awaiting BC Advisor

#5 boopme

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Posted 05 June 2009 - 08:46 PM

Next run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Kat91119

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Posted 08 June 2009 - 03:25 PM

Ok, all set. Was shocked it scanned for 3 1/2 hours haha.

Here is the log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/08/2009 at 04:13 PM

Application Version : 4.26.1004

Core Rules Database Version : 3928
Trace Rules Database Version: 1871

Scan type : Complete Scan
Total Scan Time : 03:24:21

Memory items scanned : 252
Memory threats detected : 0
Registry items scanned : 6313
Registry threats detected : 0
File items scanned : 177600
File threats detected : 0



#7 boopme

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Posted 08 June 2009 - 03:37 PM

Yes it is a longer scanner..But it doesn't appear to be malware. You may want to try seeing if you have an older restore point to switch to. From before you think this may have started.. then you may need to redo some updates again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Kat91119

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Posted 08 June 2009 - 05:40 PM

Yes it is a longer scanner..But it doesn't appear to be malware. You may want to try seeing if you have an older restore point to switch to. From before you think this may have started.. then you may need to redo some updates again.


Not possible. I run a website and have worked on it a long time and who knows what other things are on this computer these days. To be honest I barely think of making restore points. I couldn't pinpoint the date to figure out what to back up to reinstall, and whatnot. Other then everything.

Any other options to search?

#9 boopme

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Posted 08 June 2009 - 08:32 PM

Perhaps just do a repair install not a FULL install. This is done by booting off your XP cd. See steps here ; scroll down to XP Repair install and see the 6 steps.
http://www.michaelstevenstech.com/XPrepairinstall.htm

Edited by boopme, 08 June 2009 - 08:33 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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