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Can't Remove Windows XP Deluxe Protector


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14 replies to this topic

#1 laura136

laura136

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  • Local time:03:06 AM

Posted 04 June 2009 - 04:29 AM

Hi,

My system has been infected by XP Deluxe protector; I've tried McAfee, Malwarebytes and Spyware Doctor scans, which bring up infected files in their scan results and remove them, but it comes back after every scan. This is the DDS log:

DDS (Ver_09-05-14.01) - NTFSx86
Run by Administrator at 10:17:14.07 on 04/06/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.447.56 [GMT 1:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\defender.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe -k Cognizance
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/embed/hpsu/survey
mSearchAssistant = hxxp://www.google.com/ie
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Credential Manager for ProtectTools: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\hpq\iam\bin\ItIeAddIN.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [defender.exe] c:\docume~1\admini~1\locals~1\temp\defender.exe
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [PTHOSTTR] c:\program files\hpq\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [CognizanceTS] rundll32.exe c:\progra~1\hpq\iam\bin\AsTsVcc.dll,RegisterModule
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [WatchDog] c:\program files\intervideo\dvd check\DVDCheck.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dvdche~1.lnk - c:\program files\intervideo\dvd check\DVDCheck.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: IfxWlxEN - IfxWlxEN.dll
Notify: OneCard - c:\program files\hpq\iam\bin\AsWlnPkg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli AsWlnPkg

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-6-3 130936]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-1-8 214024]
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [2005-11-29 36768]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2005-10-21 36352]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-1-8 79880]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-1-8 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-1-8 40552]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-1-8 34216]

=============== Created Last 30 ================

2009-06-04 08:50 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-04 08:50 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-04 08:50 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-03 19:37 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-06-03 19:37 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-06-03 19:37 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-06-03 19:37 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-06-03 19:37 <DIR> --d----- c:\program files\common files\PC Tools
2009-06-03 19:36 <DIR> --d----- c:\program files\Spyware Doctor
2009-06-03 19:36 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools
2009-06-03 19:36 <DIR> --d----- c:\docume~1\admini~1\applic~1\PC Tools
2009-06-03 17:02 <DIR> --d----- c:\docume~1\admini~1\applic~1\Malwarebytes
2009-06-03 17:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-06-02 21:37 <DIR> --d----- c:\windows\system32\appmgmt
2009-06-02 17:53 <DIR> --d----- c:\program files\uTorrent
2009-06-02 17:53 <DIR> --d----- c:\docume~1\admini~1\applic~1\uTorrent
2009-06-02 17:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kontiki
2009-05-22 19:22 <DIR> --dsh--- c:\documents and settings\administrator\IECompatCache
2009-05-22 18:04 <DIR> --dsh--- c:\documents and settings\administrator\PrivacIE
2009-05-22 17:11 <DIR> --dsh--- c:\documents and settings\administrator\IETldCache
2009-05-22 17:04 <DIR> -cd-h--- c:\windows\ie8

==================== Find3M ====================

2009-03-26 15:23 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-21 15:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-08 14:09 638,816 a------- c:\windows\system32\dllcache\iexplore.exe
2009-03-08 14:09 391,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-03-08 04:41 5,937,152 a------- c:\windows\system32\dllcache\mshtml.dll
2009-03-08 04:39 11,063,808 a------- c:\windows\system32\dllcache\ieframe.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\dllcache\wininet.dll
2009-03-08 04:34 1,206,784 a------- c:\windows\system32\dllcache\urlmon.dll
2009-03-08 04:34 236,544 a------- c:\windows\system32\dllcache\webcheck.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\dllcache\licmgr10.dll
2009-03-08 04:34 105,984 a------- c:\windows\system32\dllcache\url.dll
2009-03-08 04:34 193,536 a------- c:\windows\system32\dllcache\msrating.dll
2009-03-08 04:34 109,568 a------- c:\windows\system32\dllcache\occache.dll
2009-03-08 04:33 759,296 a------- c:\windows\system32\dllcache\VGX.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 18,944 -------- c:\windows\system32\dllcache\corpol.dll
2009-03-08 04:33 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-03-08 04:33 726,528 a------- c:\windows\system32\dllcache\jscript.dll
2009-03-08 04:33 229,376 a------- c:\windows\system32\dllcache\ieaksie.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\dllcache\vbscript.dll
2009-03-08 04:33 125,952 a------- c:\windows\system32\dllcache\ieakeng.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\dllcache\admparse.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-03-08 04:32 163,840 a------- c:\windows\system32\dllcache\ieakui.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\dllcache\iesetup.dll
2009-03-08 04:32 55,808 a------- c:\windows\system32\dllcache\iernonce.dll
2009-03-08 04:32 128,512 a------- c:\windows\system32\dllcache\advpack.dll
2009-03-08 04:32 94,720 a------- c:\windows\system32\dllcache\inseng.dll
2009-03-08 04:32 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-03-08 04:32 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-03-08 04:32 611,840 a------- c:\windows\system32\dllcache\mstime.dll
2009-03-08 04:24 68,608 a------- c:\windows\system32\dllcache\hmmapi.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\dllcache\msls31.dll
2009-03-08 04:11 445,952 a------- c:\windows\system32\dllcache\ieapfltr.dll
2009-03-06 15:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 15:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2008-08-30 17:52 87,608 a------- c:\docume~1\admini~1\applic~1\inst.exe
2008-08-30 17:52 47,360 a------- c:\docume~1\admini~1\applic~1\pcouffin.sys
2007-09-15 22:09 47,328 a------- c:\docume~1\admini~1\applic~1\GDIPFONTCACHEV1.DAT
2008-10-10 17:56 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008101020081011\index.dat

============= FINISH: 10:20:01.70 ===============

Many thanks in advance for any help! :thumbup2:

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#2 SifuMike

SifuMike

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Posted 10 June 2009 - 12:33 PM

Hello laura136,

Sorry for the delay.

NOTE: If you have downloaded SmitfraudFix previously please delete that version and download it again! Also delete C:\rapport.txt

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of the SmitfraudFix report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 laura136

laura136
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Posted 11 June 2009 - 05:49 AM

Hi, thanks for the reply. Just did the scan and this is the text file:

SmitFraudFix v2.422

Scan done at 11:37:54.56, 11/06/2009
Run from C:\Documents and Settings\Administrator\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\defender.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\WINDOWS\system32\cmd.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsmap.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

hosts


C:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\Administrator


C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp


C:\Documents and Settings\Administrator\Application Data


Start Menu


C:\DOCUME~1\ADMINI~1\FAVORI~1


Desktop


C:\Program Files

C:\Program Files\Google\googletoolbar1.dll FOUND !

Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""




DNS

Description: Broadcom 802.11a/b/g WLAN - Packet Scheduler Miniport
DNS Server Search Order: 10.0.0.2

HKLM\SYSTEM\CCS\Services\Tcpip\..\{0A8415DF-E164-4DFC-B3C8-160DAD0A9562}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS1\Services\Tcpip\..\{0A8415DF-E164-4DFC-B3C8-160DAD0A9562}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2


Scanning for wininet.dll infection


End

#4 SifuMike

SifuMike

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Posted 11 June 2009 - 12:20 PM

Hi laura136,

You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, double-click SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of the SmitfraudFix report into your next reply along with a new HijackThis log.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#5 laura136

laura136
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Posted 14 June 2009 - 02:27 PM

Thanks, these are the new results:

SmitFraudFix v2.422

Scan done at 14:43:31.85, 14/06/2009
Run from C:\Documents and Settings\Administrator\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

Killing process


hosts


127.0.0.1 localhost

VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


Generic Renos Fix

GenericRenosFix by S!Ri


Deleting infected files

C:\Program Files\Google\googletoolbar1.dll Deleted

IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


RK


DNS

HKLM\SYSTEM\CCS\Services\Tcpip\..\{0A8415DF-E164-4DFC-B3C8-160DAD0A9562}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS1\Services\Tcpip\..\{0A8415DF-E164-4DFC-B3C8-160DAD0A9562}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS3\Services\Tcpip\..\{0A8415DF-E164-4DFC-B3C8-160DAD0A9562}: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=10.0.0.2


Deleting Temp Files


Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

"System"=""


RK.2



Registry Cleaning

Registry Cleaning done.

SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


End

#6 SifuMike

SifuMike

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Posted 14 June 2009 - 03:19 PM

Hi laura136,

Disable Spyware Doctor before running Malwarebytes.

To disable Spyware Doctor from running on your system startup:
1. First, disable the OnGuard Tools. This way, when you exit Spyware Doctor, these tools won't stay resident in the background.
2. Click the "Settings" button on the left side.
3. Click the "Startup Settings" link.
4. Uncheck "Run at Windows Startup".
5. Click the "Apply" button.


Open Malwarebytes.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply along with a fresh HijackThis log.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Edited by SifuMike, 14 June 2009 - 03:23 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#7 laura136

laura136
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Posted 16 June 2009 - 11:53 AM

Ok, just got those done, this is the MalwareBytes log:

Malwarebytes' Anti-Malware 1.37
Database version: 2227
Windows 5.1.2600 Service Pack 3

16/06/2009 17:43:08
mbam-log-2009-06-16 (17-43-08).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 173888
Time elapsed: 1 hour(s), 10 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And the new DDS log:

DDS (Ver_09-05-14.01) - NTFSx86
Run by Administrator at 17:44:12.15 on 16/06/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.447.87 [GMT 1:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe -k Cognizance
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Documents and Settings\Administrator\My Documents\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/embed/hpsu/survey
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Credential Manager for ProtectTools: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\hpq\iam\bin\ItIeAddIN.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [defender.exe] c:\docume~1\admini~1\locals~1\temp\defender.exe
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [PTHOSTTR] c:\program files\hpq\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [CognizanceTS] rundll32.exe c:\progra~1\hpq\iam\bin\AsTsVcc.dll,RegisterModule
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [WatchDog] c:\program files\intervideo\dvd check\DVDCheck.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [dvd43] c:\program files\dvd43\dvd43_tray.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dvdche~1.lnk - c:\program files\intervideo\dvd check\DVDCheck.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: IfxWlxEN - IfxWlxEN.dll
Notify: OneCard - c:\program files\hpq\iam\bin\AsWlnPkg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli AsWlnPkg

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-6-3 130936]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-1-8 214024]
R1 PersonalSecureDrive;PersonalSecureDrive;c:\windows\system32\drivers\psd.sys [2005-11-29 36768]
R2 ASChannel;Local Communication Channel;c:\windows\system32\svchost.exe -k Cognizance [2004-8-4 14336]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-10-2 210216]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-11-3 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-1-8 144704]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2005-10-21 36352]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-1-8 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-1-8 79880]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-1-8 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-1-8 40552]
S2 Abel;Abel;c:\program files\cain\abel.exe --> c:\program files\cain\Abel.exe [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-1-8 34216]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-6-3 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-6-3 1095560]

=============== Created Last 30 ================

2009-06-14 14:42 53,248 a------- c:\windows\system32\Process.exe
2009-06-12 01:07 <DIR> --d----- c:\windows\ie8updates
2009-06-11 22:12 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-06-11 22:12 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-06-11 11:38 5,180 a------- c:\windows\system32\tmp.reg
2009-06-04 08:50 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-04 08:50 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-06-04 08:50 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-06-03 19:37 159,600 a------- c:\windows\system32\drivers\pctgntdi.sys
2009-06-03 19:37 130,936 a------- c:\windows\system32\drivers\PCTCore.sys
2009-06-03 19:37 73,840 a------- c:\windows\system32\drivers\PCTAppEvent.sys
2009-06-03 19:37 64,392 a------- c:\windows\system32\drivers\pctplsg.sys
2009-06-03 19:37 <DIR> --d----- c:\program files\common files\PC Tools
2009-06-03 19:36 <DIR> --d----- c:\program files\Spyware Doctor
2009-06-03 19:36 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PC Tools
2009-06-03 19:36 <DIR> --d----- c:\docume~1\admini~1\applic~1\PC Tools
2009-06-03 17:02 <DIR> --d----- c:\docume~1\admini~1\applic~1\Malwarebytes
2009-06-03 17:02 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-06-02 21:37 <DIR> --d----- c:\windows\system32\appmgmt
2009-06-02 17:53 <DIR> --d----- c:\program files\uTorrent
2009-06-02 17:53 <DIR> --d----- c:\docume~1\admini~1\applic~1\uTorrent
2009-06-02 17:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kontiki
2009-05-22 19:22 <DIR> --dsh--- c:\documents and settings\administrator\IECompatCache
2009-05-22 18:04 <DIR> --dsh--- c:\documents and settings\administrator\PrivacIE
2009-05-22 17:11 <DIR> --dsh--- c:\documents and settings\administrator\IETldCache
2009-05-22 17:04 <DIR> -cd-h--- c:\windows\ie8

==================== Find3M ====================

2009-06-15 23:03 48,296 a------- c:\docume~1\admini~1\applic~1\GDIPFONTCACHEV1.DAT
2009-06-02 11:17 75,776 a------- c:\windows\system32\WS2Fix.exe
2009-05-13 06:15 5,936,128 a------- c:\windows\system32\dllcache\mshtml.dll
2009-05-13 06:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-13 06:15 915,456 a------- c:\windows\system32\dllcache\wininet.dll
2009-05-07 16:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 16:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2009-04-30 22:22 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-04-30 22:22 11,064,832 a------- c:\windows\system32\dllcache\ieframe.dll
2009-04-30 22:22 1,207,808 a------- c:\windows\system32\dllcache\urlmon.dll
2009-04-30 22:22 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-04-30 22:22 385,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-04-30 12:21 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-04-17 13:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-17 13:26 1,847,168 -------- c:\windows\system32\dllcache\win32k.sys
2009-04-15 15:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-04-15 15:51 585,216 -------- c:\windows\system32\dllcache\rpcrt4.dll
2009-03-26 15:23 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-21 15:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2008-08-30 17:52 87,608 a------- c:\docume~1\admini~1\applic~1\inst.exe
2008-08-30 17:52 47,360 a------- c:\docume~1\admini~1\applic~1\pcouffin.sys
2008-10-10 17:56 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008101020081011\index.dat

============= FINISH: 17:45:45.70 ===============

#8 SifuMike

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Posted 16 June 2009 - 12:30 PM

Hi laura136,


How is the computer running now?


Download Security Check by screen317 from here or here.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.



You posted a DDS log, not a Hijackthis log.

Please download and install the new version by following the instructions here: http://www.download.com/Trend-Micro-Hijack....html?tag=mncol

Note that it is unnecessary to uninstall the old version because the new one will be copied to a different folder.

Let it install in the default folder C:\Program Files\Trend Micro\HijackThis
Please post it.

Edited by SifuMike, 16 June 2009 - 12:32 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#9 laura136

laura136
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Posted 16 June 2009 - 01:53 PM

Oops sorry about posting the wrong log, I think this is the right one:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:50:31, on 16/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/embed/hpsu/survey
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Credential Manager for ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\HPQ\IAM\Bin\ItIeAddIN.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HPQ\IAM\Bin\AsTsVcc.dll,RegisterModule
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [defender.exe] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\defender.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: OneCard - C:\Program Files\HPQ\IAM\Bin\AsWlnPkg.dll
O23 - Service: Abel - Unknown owner - C:\Program Files\Cain\Abel.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\IFXSPMGT.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\IFXTCS.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

Did the SecurityCheck log too:

Results of screen317's Security Check version 0.98.4
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
``````````````````````````````

Windows Firewall Enabled!
McAfeeSecurityCenter
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
``````````````````````````````

Spyware Doctor 6.0
Malwarebytes' Anti-Malware
Java™ 6 Update 11
Java™ SE Runtime Environment 6 Update 1
Java™ 6 Update 2
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 10
``````````````````````````````
Process Check:
objlist.exe by Laurent
``````````````````````````````

McAfee VIRUSS~1 mcshield.exe
McAfee VIRUSS~1 mcsysmon.exe
``````````````````````````````
DNS Vulnerability Check:
``````````````````````````````

GREAT! (Very random)

Scan took 7118 seconds.
`````````End of Log```````````

The computer does seem to running a bit better, and the Deluxe Protector windows haven't been popping up yet today, not sure if that means it's gone or whether it's still just lurking there.

Thanks again for the help!

#10 SifuMike

SifuMike

    malware expert


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Posted 16 June 2009 - 04:54 PM

Hi laura136,

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java SE Runtime Environment (JRE) 6 Update 14.
  • Click the "Download" button to the right.
  • At the Select Platform and Language for your download drop down box
    Select Windows and Mult-Language
  • Check the box that says: "Accept License Agreement" then press Continue ( Selecting Windows will give you the 32 bit version. )
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language jre-6u13-windows-i586-p.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 6 Update 11
    Java SE Runtime Environment 6 Update 1
    Java 6 Update 2
    Java 6 Update 3
    Java 6 Update 5
    Java 6 Update 7
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.

Download CCleaner and install it. (default location is best). Do not run it yet!

Beginners Guide to CCleaner

*******************************************


Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.


Vista only:
Try right-clicking the HijackThis icon and select "Run As Administrator".

Please disable Spyware Doctor as that will stop the Hijackthis fixes.

To disable Spyware Doctor from running on your system startup:
1. First, disable the OnGuard Tools. This way, when you exit Spyware Doctor, these tools won't stay resident in the background.
2. Click the "Settings" button on the left side.
3. Click the "Startup Settings" link.
4. Uncheck "Run at Windows Startup".
5. Click the "Apply" button.


Please run HijackThis and click "Scan." Place checks next to the following entries, if present:

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O4 - HKCU\..\Run: [defender.exe] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\defender.exe


Close all browsers and other windows except for HijackThis, and click "Fix checked"


*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

CAUTION: Please do NOT use the Issues or Registry button. This is a built-in registry cleaner. If you don't know how to use it, you may cause irreparable damage to your system.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
Clean all entries in the "Internet Explorer" section except Autocomplete Forum History.
Clean all the entries in the "Windows Explorer" section.
Clean all entries in the "System" section except for Start Menu Shortcuts and Desktop Shortcuts.
Clean any others that you choose.

In the Applications Tab:
Clean all including cookies in the Firefox/Mozilla section if you use it.
Clean all in the Opera section if you use it.
Clean Sun Java in the Internet Section.
Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************

Reboot your computer, post a new Hijackthis log, and tell me how your computer is running.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#11 laura136

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Posted 17 June 2009 - 07:57 AM

I think the computer is actually back to normal, thanks :thumbup2: This is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:53:39, on 17/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe
C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/embed/hpsu/survey
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Credential Manager for ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\HPQ\IAM\Bin\ItIeAddIN.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HPQ\IAM\Bin\AsTsVcc.dll,RegisterModule
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: OneCard - C:\Program Files\HPQ\IAM\Bin\AsWlnPkg.dll
O23 - Service: Abel - Unknown owner - C:\Program Files\Cain\Abel.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\IFXSPMGT.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\IFXTCS.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: Personal Secure Drive Service (PersonalSecureDriveService) - Infineon Technologies AG - C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 9897 bytes

#12 SifuMike

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Posted 17 June 2009 - 09:00 AM

Hi laura,

Your log looks clean. :thumbup2:

Delete SmitfraudFix and Security Check from your desktop. Also delete C:\rapport.txt

Let's clean your System Restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows.
The files in System Restore are protected to prevent any programs from changing those files.
This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK

2. Restart your computer.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
NOTE: only do this ONCE, NOT on a regular basis

System Restore will now be active again.



Please read and follow

Simple and easy ways to keep your computer safe and secure on the Internet
as well
Groovicus' Guide to Simple PC Security to help keep yourself from becoming infected again, as well as
How did I get infected?, With steps so it does not happen again!
as well as
How to prevent Malware' by miekiemoes

If you want to improve speed/system performance after malware removal, take a look here.


Now your good to go. :)
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#13 laura136

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Posted 20 June 2009 - 12:49 PM

It's definitely working fine again now, thanks a lot for taking the time to help! :thumbup2:

#14 SifuMike

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Posted 20 June 2009 - 01:03 PM

Your very welcome. I hope your computer continues to run smoothly. :thumbup2:
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#15 SifuMike

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Posted 27 June 2009 - 09:47 PM

Since your problem appears to be resolved, this thread will now be closed.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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