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Firefox, IE, Word, Excel, other programs Close Unexpectedly


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9 replies to this topic

#1 cdellert

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Posted 03 June 2009 - 08:12 PM

I used the virus forum to remove an infection and was told to post here as this problem is most likely not virus related. The forum can be seen here:

http://www.bleepingcomputer.com/forums/ind...p;#entry1228403

Windows XP Home SP3
800mhz P3
512mb memory

When I run Firefox, Internet Explorer, Word, Excel, or anything else they stay open for anywhere from 5 to 20 minutes then close without warning. The window just goes away without any warning or error messages. When I open Firefox again it asks if I want to restore the previous session. The computer also seems to run much slower than it did before the infection. The nightly virus scan that used to take about 4-5 hours now takes 3 days. I thought I fixed the closing programs problem a couple days ago. I was looking through the bios and noticed an option for Plug and Play Operating System was set to "no". I switched it to "yes" and left Firefox open. It stayed open for 3 days until I started surfing and it closed within a few minutes. I don't seem to have this problem in Safe Mode.

I got this computer from my father and I don't have all the disks that came with it so I'm trying to avoid a reinstall if at all possible. I do have an OEM XP disk and an XP upgrade disk from another computer if they may be needed. Any help would be greatly appreciated.

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#2 Budapest

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Posted 04 June 2009 - 05:18 PM

Have a look in the Event Viewer for any errors at the time your programs close unexpectedly.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 cdellert

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Posted 05 June 2009 - 06:30 PM

I had Firefox and Word open when Word closed on me. The computer started running VERY slow so I closed Firefox from the Task Manager. An "End Task" box popped up so I ended it. The only error message in the Event Viewer was related to that, not to Word closing. I'm not sure if this helps but here it is anyway.



Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/5/2009
Time: 6:21:40 PM
User: N/A
Computer: DELL2
Description:
Hanging application firefox.exe, version 1.8.20081.21709, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 38 2e 32 30 30 38 31 2e 8.20081.
0028: 32 31 37 30 39 20 69 6e 21709 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

#4 Budapest

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Posted 05 June 2009 - 06:48 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 cdellert

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Posted 05 June 2009 - 09:24 PM

Ok. I ran that. Reboot was extremely slow after the test. At least 10 minutes, I wasn't watching it that closely. How do I view the results?

#6 Budapest

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Posted 06 June 2009 - 12:52 AM

There should be an item in the Event Viewer named winlogin that will contain the error-checking log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 cdellert

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Posted 06 June 2009 - 09:48 AM

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 6/5/2009
Time: 9:04:27 PM
User: N/A
Computer: DELL2
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is Programs.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 188 unused index entries from index $SII of file 0x9.
Cleaning up 188 unused index entries from index $SDH of file 0x9.
Cleaning up 188 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

58605088 KB total disk space.
52329796 KB in 74842 files.
45100 KB in 7217 indexes.
0 KB in bad sectors.
173884 KB in use by the system.
65536 KB occupied by the log file.
6056308 KB available on disk.

4096 bytes in each allocation unit.
14651272 total allocation units on disk.
1514077 allocation units available on disk.

Internal Info:
90 8e 01 00 96 40 01 00 4e ce 01 00 00 00 00 00 .....@..N.......
cb fc 00 00 02 00 00 00 05 07 00 00 00 00 00 00 ................
80 7b 34 05 00 00 00 00 40 7b 6f 93 00 00 00 00 .{4.....@{o.....
f0 8b 7d 0b 00 00 00 00 c0 54 8a 0d 05 00 00 00 ..}......T......
30 fb 34 8c 00 00 00 00 10 df 12 46 06 00 00 00 0.4........F....
99 9e 36 00 00 00 00 00 e8 3c 07 00 5a 24 01 00 ..6......<..Z$..
00 00 00 00 00 10 f5 79 0c 00 00 00 31 1c 00 00 .......y....1...

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#8 Budapest

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Posted 06 June 2009 - 04:58 PM

Any improvement?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 cdellert

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Posted 08 June 2009 - 05:32 PM

No, Firefox still closes unexpectedly.

#10 Budapest

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Posted 08 June 2009 - 07:02 PM

You could try reinstalling Firefox:

1) Download a fresh copy of Firefox and save it.
2) Save your bookmarks by exporting them using the Organise Bookmark menu.
3) Uninstall Firefox Using Control Panel > Add/Remove Programs.
4) Delete the Firefox directory under Mozilla in the Program Files directory.
5) Delete the Firefox directory under the Application Data directory in your user profile.
6) Reinstall Firefox using the download from Step 1.
7) Use the Bookmark Manager menu to import the bookmarks you saved in Step 2.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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