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Accounts stolen multiple times. Can not find the problem


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#1 IIDXStyle

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Posted 03 June 2009 - 06:52 PM

Hey guys, first time poster here. I've been having a hair ripping issue for a few weeks and I was pointed to this site by a friend so hopefully you guys can help me out.

This all started a few weeks ago when my world of warcraft account was stolen. I called blizzard and my account was on temp lock for a couple days so I also checked a few of my other online accounts such as my ebay account and those as well had been compromised and my passwords changed. I got my passwords reset for those and ran some AV and spyware software and had avast running on my system at all times from then on. The scanners found a few things so thought everything was fine until a couple weeks ago when they were changed again.

I decided to reformat my internal drive and reinstall windows xp which I figured would fix the problem once and for all. Well, I tried to log into wow two days ago and my account password was changed again. I figured since I have a portable hard drive that I store all my data on and always have connected, the logger/virus/trojan was on there. I transferred all the data from the external to my internal, formatted my external, and disconnected it from my computer.

I have been running multiple anti-virus and spyware programs since yesterday and none of them have been able to find anything that would point to what is stealing my information. I've tried Norton av, avast av (which I had the protection on since after the first time I had the info stolen), spybot, rootkit revealer, prevx, and am currently running an AVG scan. None of the scanners have turned up any results and I am frankly out of ideas.

I am willing to try anything at this point. The only thing I do not want to do is lose the data I copied from my external. I have about 400 gigs of data that I've had for a long time and a lot of it is very dear to me and I would rather not have to lose it.

I hope someone can offer me some help or advice on this issue and I give my thanks in advance.

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#2 IIDXStyle

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Posted 04 June 2009 - 02:23 PM

I just got my account back into my possession. Does anyone have any suggestions for at least keeping my information safe until I can get rid of the problem altogether?

#3 JacobHall

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Posted 04 June 2009 - 02:29 PM

I just got my account back into my possession. Does anyone have any suggestions for at least keeping my information safe until I can get rid of the problem altogether?


Just a quick question. have you visited the sites that claim "Free Gold" or you can purchase "Gold"?

These may have installed malware, Keyloggers, they are bad news!

Let's run this while I look into it.

Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

#4 IIDXStyle

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Posted 04 June 2009 - 03:41 PM

I have not visited any sketchy sites such as gold/item purchasing sites or anything such as that. I'll follow that guide and post my MBAM log below.

Malwarebytes' Anti-Malware 1.37
Database version: 2230
Windows 5.1.2600 Service Pack 3

6/4/2009 3:40:39 PM
mbam-log-2009-06-04 (15-40-39).txt

Scan type: Quick Scan
Objects scanned: 75299
Time elapsed: 2 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 garmanma

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Posted 04 June 2009 - 09:22 PM

I have been running multiple anti-virus


You should only have one AV installed at a time
-------------------------------------------------

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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#6 IIDXStyle

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Posted 05 June 2009 - 11:42 PM

I just finished the full scan of MBAM and SAS and also ran ATF. The scanners didn't turn up any infections, but here's the log from the full scan of MBAM:

Malwarebytes' Anti-Malware 1.37
Database version: 2235
Windows 5.1.2600 Service Pack 3

6/5/2009 11:36:15 PM
mbam-log-2009-06-05 (23-36-15).txt

Scan type: Full Scan (C:\|)
Objects scanned: 301358
Time elapsed: 34 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



And here is the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/05/2009 at 09:52 PM

Application Version : 4.26.1004

Core Rules Database Version : 3926
Trace Rules Database Version: 1870

Scan type : Complete Scan
Total Scan Time : 04:44:45

Memory items scanned : 203
Memory threats detected : 0
Registry items scanned : 3776
Registry threats detected : 0
File items scanned : 216415
File threats detected : 0

#7 garmanma

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Posted 06 June 2009 - 07:38 PM

I just reread your initial post


Please download
Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 IIDXStyle

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Posted 06 June 2009 - 08:24 PM

So I just downloaded that program and ran it after I plugged in my external and halted the auto run. What exactly did this do? It just made my windows interface disappear for a few seconds then said it was done. I just rebooted and it didn't seem to do anything but create that folder on my drives.

#9 garmanma

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Posted 07 June 2009 - 05:14 PM

You formatted your hard drive but still got reinfected. You backed up your data to a remote drive and put it back on
Your USB drive was probably infected
Flash Drive Disinfector will remove the infections from remote drives
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#10 IIDXStyle

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Posted 10 June 2009 - 08:24 AM

Is there any way of knowing if that program found the issue or not? I'm fairly certain it's still on my computer.

By the way, thanks a lot for all the help so far everyone.

Edited by IIDXStyle, 10 June 2009 - 08:26 AM.


#11 garmanma

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Posted 10 June 2009 - 06:42 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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