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Multiple Problems


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#1 JMartinez

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Posted 03 June 2009 - 06:27 PM

Hello. I am running an HP Pavilion dv6000 laptop running Windows Vista. Last night, I began experiencing failure in my different browsers. They'd stop working. Soon enough, my MSN messenger and other internet programs quit connecting to the internet. I called my ISP tech support line and, considering my other laptop was working and after some modem testing, they explained that this was most likely a worn out wireless adapter in my laptop.

However...I am able to run out of safe mode and use any internet application, so I'm assuming that they were wrong. I started snooping around for my issue and promptly used Revo Uninstaller to delete my Norton and Trend programs, as they might've been blocking my browser access. This was to no avail. I then found out about hijack this and this forum, so I am wondering where I should go from here.

Thanks!

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#2 garmanma

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Posted 03 June 2009 - 07:23 PM

(I) promptly used Revo Uninstaller to delete my Norton and Trend programs


You should only have one AV at a time. You did replace them with something else I hope
Both Norton and Trend-Micro have removal tools:
http://service1.symantec.com/Support/tsgen...005033108162039
http://www.support.antivirus.co.uk/trendmi...530&appId=1
http://esupport.trendmicro.com/4/How-do-I-....aspx#P106_1882

.I am able to run out of safe mode and use any internet application


Download Mbam but run it in normal mode if possible
----------------------------------------



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 JMartinez

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Posted 03 June 2009 - 10:49 PM

Malwarebytes' Anti-Malware 1.37
Database version: 2225
Windows 6.0.6000

6/3/2009 7:04:59 PM
mbam-log-2009-06-03 (19-04-59).txt

Scan type: Quick Scan
Objects scanned: 100118
Time elapsed: 10 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 3
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
c:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013 (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Windows\System32\config\systemprofile\protect.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Windows\System32\autochk.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Windows\Temp\msb.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Windows\Temp\xkbsppybju.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Owner\protect.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Roaming\microsoft\Windows\start menu\Programs\Startup\ChkDisk.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-1482476501-1644491937-682003330-1013\Desktop.ini (Trojan.Agent) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-1482476501-1644491937-682003330-1013\stcvhost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.

#4 JMartinez

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Posted 04 June 2009 - 04:26 PM

My internet still doesn't work except in safe mode.

Edited by JMartinez, 04 June 2009 - 04:26 PM.


#5 garmanma

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Posted 04 June 2009 - 07:48 PM

Few more things to do

Update mbam and run a FULL scan
Please post the results

Then


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 JMartinez

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Posted 04 June 2009 - 11:47 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/04/2009 at 11:30 PM

Application Version : 4.26.1004

Core Rules Database Version : 3910
Trace Rules Database Version: 1854

Scan type : Complete Scan
Total Scan Time : 02:14:10

Memory items scanned : 391
Memory threats detected : 0
Registry items scanned : 8349
Registry threats detected : 0
File items scanned : 223267
File threats detected : 6

Adware.Tracking Cookie
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atdmt[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@advertising[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@ar.atwola[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@at.atwola[1].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@atwola[2].txt
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Cookies\owner@cdn.at.atwola[1].txt

#7 garmanma

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Posted 05 June 2009 - 03:08 PM

Run Dr. Web CureIt, than see if you can connect


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 JMartinez

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Posted 05 June 2009 - 08:43 PM

It says "tk78r.exe has stopped working. Windows is checking for a solution to this problem"

#9 garmanma

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Posted 06 June 2009 - 07:25 PM

Open Task Manager and in the Applications window end all of the tasks that are running
Select start a new task and type explorer.exe and click OK
Then try a fresh download of Dr. Web again


Update mbam and run a FULL scan
Please post the results
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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