The issue I am having is at startup. After rebooting my pc, I discovered that the screen was black shortly after the Welcome screen loads. Pressing Ctrl+Alt+Del brings up the Task manager and shows me that explorer.exe is running, however my toolbar and desktop background aren't showing. I cancelled the process and ran explorer.exe as a new task and the toolbar reappears though without my AVG icon. I then logged off and back on to my user profile. My icons reappeared in the toolbar. After doing some research on people with similar problems, I attempted to correct the problem by first checking the shell extension of explorer.exe to see if it was renamed or manipulated but it shows as "Explorer.exe". I then attempted a system restore to an earlier date but that didn't fix the issue either. I've run both AVG Antivirus and Malware Bytes from safe mode in an attempt to locate any infections but neither found anything. I also ran /sfc scannow, but the problem persists. Also, due to the product being pre-installed (so no installation dvd), I could not find the option to run a startup repair.
The last program I downloaded was Microsoft's Compatibility Toolkit v5.5 and used it to remove the UAC popup when running Ventrilo chat software. I had recently downloaded Vista Home Premium sp2 as well but have since uninstalled it trying to troubleshoot this issue.
Any help would be greatly appreciated.
Time of this report: 6/3/2009, 18:06:04
Machine name: BANGER
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: GC671AA-ABA a6130n
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon 64 X2 Dual Core Processor 5000+ (2 CPUs), ~2.6GHz
Memory: 3070MB RAM
Page File: 1154MB used, 5209MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Edit: I tried startup repair and it didn't find any errors. I'm stumped.
Edited by banger, 03 June 2009 - 09:13 PM.