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Outlook2007 gets stucked while opening: what is the issue?


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#1 adartee

adartee

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Posted 03 June 2009 - 10:57 AM

Hi, I've been recently experiencing a very bothering problem with Outlook 2007 which gets stucked while opening - I am not able to use it, I have always to rebooth the pc and at the second or third time it works. Today I was not even able to ctrl-alt-canc because it did not open. Herewith the report, attached the zipfile. Thanks for your help!
*****

DDS (Ver_09-05-14.01) - NTFSx86
Run by silvia-amm at 17.49.17,46 on 03/06/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.39.1040.18.1022.143 [GMT 2:00]

AV: avast! antivirus 4.8.1335 [VPS 090602-0] *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: F-PROT Antivirus for Windows *On-access scanning enabled* (Updated) {3F8BAFFE-D251-4DC6-ACF9-81FDF61FB9C9}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Programmi\Intel\Wireless\Bin\EvtEng.exe
C:\Programmi\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\Programmi\Alwil Software\Avast4\aswUpdSv.exe
C:\Programmi\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Programmi\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Programmi\File comuni\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Programmi\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Programmi\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
C:\Programmi\Java\jre6\bin\jqs.exe
C:\Programmi\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\Programmi\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Programmi\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Programmi\Sony\VAIO Event Service\VESMgr.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Programmi\File comuni\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Programmi\Apoint\Apoint.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\ICO.EXE
C:\Programmi\Sony\VAIO Power Management\SPMgr.exe
C:\Programmi\Sony\ISB Utility\ISBMgr.exe
C:\Programmi\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Programmi\Utimaco\SafeGuard PrivateDisk\pdservice.exe
C:\Programmi\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\system32\dllhost.exe
C:\Programmi\Apoint\Apntex.exe
C:\Programmi\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Programmi\Microsoft Office\Office12\GrooveMonitor.exe
C:\Programmi\Sony\VAIO Update 4\VAIOUpdt.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Programmi\Java\jre6\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Programmi\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Programmi\File comuni\Nero\Lib\NMBgMonitor.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\DNA\btdna.exe
C:\Programmi\Microsoft ActiveSync\Wcescomm.exe
C:\Programmi\Nokia\Ovi\System Utilities\System Utilities\PcSync2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Uniblue\RegistryBooster\RegistryBooster.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Programmi\File comuni\Nero\Lib\NMIndexingService.exe
C:\Programmi\My Book\WD Backup\uBBMonitor.exe
C:\Programmi\File comuni\Nero\Lib\NMIndexStoreSvr.exe
C:\Programmi\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Programmi\Dropbox\Dropbox.exe
C:\Programmi\PC Connectivity Solution\ServiceLayer.exe
C:\Programmi\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\PROGRA~1\FILECO~1\Nokia\MPLATF~1\NOKIAM~1.EXE
C:\Programmi\FRISK Software\F-PROT Antivirus for Windows\FPWin.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\silvia-amm\Desktop\HijackThis.exe
C:\Programmi\Skype\Phone\Skype.exe
C:\Programmi\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\silvia-amm\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Supporto di collegamento per Adobe PDF Reader: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\programmi\file comuni\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\programmi\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\programmi\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\programmi\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\programmi\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
uRun: [AnyDVD] c:\programmi\slysoft\anydvd\AnyDVDtray.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\programmi\file comuni\nero\lib\NMBgMonitor.exe"
uRun: [MSMSGS] "c:\programmi\messenger\msmsgs.exe" /background
uRun: [BitTorrent DNA] "c:\programmi\dna\btdna.exe"
uRun: [H/PC Connection Agent] "c:\programmi\microsoft activesync\Wcescomm.exe"
uRun: [Nseries.PCSync] "c:\programmi\nokia\ovi\system utilities\system utilities\PcSync2.exe" /NoDialog
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Uniblue RegistryBooster 2009] c:\programmi\uniblue\registrybooster\RegistryBooster.exe /S
mRun: [Apoint] c:\programmi\apoint\Apoint.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Mouse Suite 98 Daemon] ICO.EXE
mRun: [VAIOCameraUtility] "c:\programmi\sony\vaio camera utility\VCUServe.exe"
mRun: [SonyPowerCfg] c:\programmi\sony\vaio power management\SPMgr.exe
mRun: [ISBMgr.exe] c:\programmi\sony\isb utility\ISBMgr.exe
mRun: [Switcher.exe] c:\programmi\sony\wireless switch setting utility\Switcher.exe
mRun: [PDService.exe] c:\programmi\utimaco\safeguard privatedisk\pdservice.exe
mRun: [Acrobat Assistant 7.0] "c:\programmi\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [F-PROT Antivirus Tray application] c:\programmi\frisk software\f-prot antivirus for windows\FProtTray.exe
mRun: [NeroFilterCheck] c:\programmi\file comuni\nero\lib\NeroCheck.exe
mRun: [NBKeyScan] "c:\programmi\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [Adobe Reader Speed Launcher] "c:\programmi\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AppleSyncNotifier] c:\programmi\file comuni\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [GrooveMonitor] "c:\programmi\microsoft office\office12\GrooveMonitor.exe"
mRun: [VAIO Update 4] "c:\programmi\sony\vaio update 4\VAIOUpdt.exe" /Stationary
mRun: [JWOSetup] JWOSetup.exe -en
mRun: [SMKRun] c:\programmi\justwrite office\ScreenMark.exe -i
mRun: [QuickTime Task] "c:\programmi\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\programmi\itunes\iTunesHelper.exe"
mRun: [Nokia FastStart] "c:\programmi\nokia\nokia music\NokiaMusic.exe" /command:faststart
mRun: [SunJavaUpdateSched] "c:\programmi\java\jre6\bin\jusched.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [iLike] c:\programmi\ilike\1.2.14\ilikesidebar.exe /checkforupdate
StartupFolder: c:\docume~1\silvia~1\menuav~1\progra~1\esecuz~1\dropbox.lnk - c:\programmi\dropbox\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\menuav~1\progra~1\esecuz~1\nokiao~1.lnk - c:\programmi\nokia\ovi\suite\RunLauncher.exe
StartupFolder: c:\docume~1\alluse~1\menuav~1\progra~1\esecuz~1\wdback~1.lnk - c:\programmi\my book\wd backup\uBBMonitor.exe
StartupFolder: c:\docume~1\alluse~1\menuav~1\progra~1\esecuz~1\window~1.lnk - c:\programmi\windows desktop search\WindowsSearch.exe
IE: E&sporta in Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\programmi\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\programmi\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
Trusted Zone: bpergroup.net\homebanking
Trusted Zone: bpergroup.net\trading
Trusted Zone: sony-europe.com
Trusted Zone: sonystyle-europe.com
Trusted Zone: vaio-link.com
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1210491416505
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1210515314093
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\programmi\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\fileco~1\skype\SKYPE4~1.DLL
Notify: VESWinlogon - VESWinlogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\programmi\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\programmi\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

R0 FPAV_RTP;FPAV_RTP;c:\windows\system32\drivers\FStopW.sys [2008-5-28 592224]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-5-15 114768]
R1 PrivateDisk;PrivateDisk;c:\windows\system32\drivers\privatediskm.sys [2004-7-6 45627]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-5-15 20560]
R2 avast! Antivirus;avast! Antivirus;c:\programmi\alwil software\avast4\ashServ.exe [2009-5-15 138680]
R2 FPAVServer;F-PROT Antivirus for Windows system;c:\programmi\frisk software\f-prot antivirus for windows\FPAVServer.exe [2008-4-21 45960]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-17 99328]
R2 MSSQL$VAIO_VEDB;MSSQL$VAIO_VEDB;c:\programmi\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -svaio_vedb --> c:\programmi\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -sVAIO_VEDB [?]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2009-3-11 3032360]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2005-12-14 808448]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\programmi\alwil software\avast4\ashMaiSv.exe [2009-5-15 254040]
S3 avast! Web Scanner;avast! Web Scanner;c:\programmi\alwil software\avast4\ashWebSv.exe [2009-5-15 352920]
S3 nmwcdnsu;Nokia USB Flashing Phone Parent;c:\windows\system32\drivers\nmwcdnsu.sys [2009-5-8 136704]
S3 nmwcdnsuc;Nokia USB Flashing Generic;c:\windows\system32\drivers\nmwcdnsuc.sys [2009-5-8 8320]
S3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2005-12-14 28800]
S3 SQLAgent$VAIO_VEDB;SQLAgent$VAIO_VEDB;c:\programmi\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.exe -i vaio_vedb --> c:\programmi\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.EXE -i VAIO_VEDB [?]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2009-3-11 15144]

=============== Created Last 30 ================

2009-05-22 15:13 2,698,976 a------- c:\programmi\systemtweaker.exe
2009-05-22 15:03 <DIR> --d--r-- c:\programmi\Skype
2009-05-22 14:55 <DIR> --d----- c:\docume~1\silvia~1\datiap~1\Uniblue
2009-05-22 14:54 <DIR> --d----- c:\programmi\Uniblue
2009-05-22 14:53 <DIR> -cd-h--- c:\docume~1\alluse~1\datiap~1\{92E7A367-8E12-4830-AA70-29C32E331A81}
2009-05-19 15:17 5,632 a------- c:\windows\system32\ptpusb.dll
2009-05-19 15:17 159,232 a------- c:\windows\system32\ptpusd.dll
2009-05-15 13:42 <DIR> --d----- c:\programmi\Western Digital
2009-05-08 09:45 136,704 a------- c:\windows\system32\drivers\nmwcdnsu.sys
2009-05-08 09:45 8,320 a------- c:\windows\system32\drivers\nmwcdnsuc.sys
2009-05-08 09:45 7,808 a------- c:\windows\system32\drivers\usbser_lowerfltj.sys
2009-05-08 09:45 7,808 a------- c:\windows\system32\drivers\usbser_lowerflt.sys
2009-05-08 09:45 22,016 a------- c:\windows\system32\drivers\ccdcmbo.sys
2009-05-08 09:45 1,112,288 a------- c:\windows\system32\wdfcoinstaller01007.dll
2009-05-08 09:45 659,968 a------- c:\windows\system32\nmwcdcocls.dll
2009-05-08 09:45 17,664 a------- c:\windows\system32\drivers\ccdcmb.sys

==================== Find3M ====================

2009-05-18 09:55 545,414 a------- c:\windows\system32\perfh010.dat
2009-05-18 09:55 106,774 a------- c:\windows\system32\perfc010.dat
2009-04-30 02:57 103,872 a------- c:\windows\system32\drivers\AnyDVD.sys
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-06 16:19 286,208 a------- c:\windows\system32\pdh.dll
2008-05-23 15:34 32,768 ac-sh--- c:\windows\system32\config\systemprofile\impostazioni locali\cronologia\history.ie5\mshist012008052320080524\index.dat
2008-10-31 10:46 16,384 ac-sh--- c:\windows\temp\history\history.ie5\index.dat

============= FINISH: 17.50.19,20 ===============

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 14 June 2009 - 09:37 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Orange Blossom

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Posted 17 June 2009 - 06:57 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
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