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packed.generic.200, win32Rootkit.Agent, win32Trojan.TDSS will not go away


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9 replies to this topic

#1 michael w.

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Posted 03 June 2009 - 08:58 AM

Symantec found and was unable to remove packed.generic.200. Ad-aware found win32 Rootkit.Agent (x5) and win32 Trojan.TDSS (x1). Ad-aware states it has removed them and suggests a restart. When restart is performed it finds them again. I am running XP on a network. This just started yesterday. It took me 5 or 6 tries to get the computer booted up. The last few downloads on this computer are iTunes and winrar. I really need some help. Thanks

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#2 KoanYorel

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Posted 03 June 2009 - 05:23 PM

Moved from HJT forum
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 garmanma

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Posted 03 June 2009 - 06:56 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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#4 michael w.

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Posted 05 June 2009 - 07:30 AM

Thanks for the info. I have tried to use malwarebytes but it never seems to install properly and hangs up in the "finishing installation" phase. I have used superantispyware and it detects the problem and says it removes it and to restart my computer. I usually have trouble restarting (computer will not boot up all the way the first time) and when I get it rebooted the virus shows back up.

I will delete Spybot (as its really not doing anything anyhow) and try to re-install malwarebytes. I am not very hopeful however as I have attempted to do this twice before.

Thanks again. I'll let you know what happens.

#5 michael w.

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Posted 05 June 2009 - 11:32 AM

Allright, I tried to install Malwarebytes again and it failed. This time it appeared to get through the installation but whenever I click on it I get an hourglass for a moment or two and then nothing. When I check the task manager it does not show it as a running application or process.

Any ideas on how to get mb to run properly?

Thanks

#6 michael w.

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Posted 05 June 2009 - 12:24 PM

Ok. I finally figured out that if you simply rename mbma under the c:/program files folder it will run. Here is the log:

Malwarebytes' Anti-Malware 1.37
Database version: 2234
Windows 5.1.2600 Service Pack 3

6/5/2009 1:22:22 PM
mbam-log-2009-06-05 (13-22-22).txt

Scan type: Quick Scan
Objects scanned: 65192
Time elapsed: 1 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#7 michael w.

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Posted 05 June 2009 - 12:38 PM

On reboot I re-scanned and it found one infection. Here is the log: (Should I delete from quarantine?)

Malwarebytes' Anti-Malware 1.37
Database version: 2234
Windows 5.1.2600 Service Pack 3

6/5/2009 1:36:31 PM
mbam-log-2009-06-05 (13-36-31).txt

Scan type: Quick Scan
Objects scanned: 121335
Time elapsed: 3 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

#8 garmanma

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Posted 05 June 2009 - 03:41 PM

I have some bad news

C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

You have a real nasty one. Most recommend starting over


Two options left-Post a HJT log or re-install

If you want to give removal of the infection a try, please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

====================================

Option 2
Some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

In case you need help with this, please review:These links include step-by-step instructions with screenshots:Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, personal data files and photos. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr) or autorun (.ini) files because they may be infected by malwareware appending itself to the executable. Some types of malware may even disguise itself by adding and hiding its extension to the existing extension of files so be sure you look closely at the full file name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it.

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 michael w.

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Posted 05 June 2009 - 04:57 PM

Thanks. Ill post and see if we cant get it cleaned up.

#10 Orange Blossom

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Posted 05 June 2009 - 06:00 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/231866/uacinitdll-trojanagent/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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