The trick is the virus seems to be preventing us from running any programs that would be helpful (MalWareByte, Combofix, etc). We can install them just fine, but when you click the icon to open it doesn't work. I've even tried the trick of renaming the install file, not using the mouse, etc ... maybe I'm not doing it in the right order? I've even tried installing and running the MalWareByte software from a flash drive (and installing it from the flash drive, etc...) with no success. I've also attempted to get into the registry to delete things from there, but I can't get THAT to launch either. I have also tried all of the above in safe mode.
We've also tried going back to a previous restore point and just doing a full system restore from the restore partition, but it's not working. I'd like to avoid having to dig out the OS disc again if at all possible. We JUST re-loaded his PC about a month ago and I don't feel like dealing with that again (if at all possible).
Obviously this is a bit beyond my capabilities and some help would be greatly appreciated.
Also, please note that he's running Windows XP, SP2.
I'm attaching a HJT log because I was NOT able to get the DDS script on this site to run - HJT seems to be the only 'helpful' software we've been able to run.
Any and all help will be greatly appreciated.
EDIT: Attaching a new HJT file since apparently my husband tried to 'fix' the problem on his own by deleting the actual WinBlueSoft folder....Joy!
Edited by lexibelle, 03 June 2009 - 08:36 AM.