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WinBlueSoft Infection


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2 replies to this topic

#1 lexibelle

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Posted 03 June 2009 - 08:13 AM

I'm posting for my husband who's gotten his computer infected with the WinBlueSoft that seems to be going around. I've looked at several forums, but cannot seem to fix the problem.

The trick is the virus seems to be preventing us from running any programs that would be helpful (MalWareByte, Combofix, etc). We can install them just fine, but when you click the icon to open it doesn't work. I've even tried the trick of renaming the install file, not using the mouse, etc ... maybe I'm not doing it in the right order? I've even tried installing and running the MalWareByte software from a flash drive (and installing it from the flash drive, etc...) with no success. I've also attempted to get into the registry to delete things from there, but I can't get THAT to launch either. I have also tried all of the above in safe mode.

We've also tried going back to a previous restore point and just doing a full system restore from the restore partition, but it's not working. I'd like to avoid having to dig out the OS disc again if at all possible. We JUST re-loaded his PC about a month ago and I don't feel like dealing with that again (if at all possible).

Obviously this is a bit beyond my capabilities and some help would be greatly appreciated.

Also, please note that he's running Windows XP, SP2.

I'm attaching a HJT log because I was NOT able to get the DDS script on this site to run - HJT seems to be the only 'helpful' software we've been able to run.

Any and all help will be greatly appreciated.

EDIT: Attaching a new HJT file since apparently my husband tried to 'fix' the problem on his own by deleting the actual WinBlueSoft folder....Joy!

Attached Files


Edited by lexibelle, 03 June 2009 - 08:36 AM.


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#2 myrti

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Posted 14 June 2009 - 06:36 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Orange Blossom

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Posted 19 June 2009 - 07:19 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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