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#1 Trikein

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Posted 02 June 2009 - 11:50 PM

Helping a friend clean her computer out and hit a bit of a snag. Same into it after a "professional" IT took a crack at it, but she is still experiencing some issues:

A. Google search bar re-directs much like the issue in:
Previous Post

B. Clicking on links inside Google search causes 10 to 15 times the normal load time. Manual domain entry into address bar loads fine, so not DNS. This occurs with Safe Mode networking(So no AV).

C. Visiting Gmail (both HTTP and HTTPS) creates a certificate error at first. Once cached, the error goes away, but when she logs in, it loads up a blank login page. No errors, no load time, etc. The really odd part is I can log into my gmail account just fine, and if she tries logging in with the wrong password gets the normal error. Deleted temp, including fulling with CCleaner, to same effect.

I have done the fallowing.
1. Uninstalled non required apps.
2. Deleted Temp (CCleaner, Disk Cleanup)
3. Disabled System Restore.
4. Hijackthis (Gave error,have screen shots)
5. Mbam (Updated and Full) 5 Found
6. SB S&D (Tea timer/ETC Disabled) (Updated and Full) 2 Found
7. AVG Internet Sec 8.5 (Slow full scan) 0 Found
8. Reboot Safe with networking
9. ComboFix (AVG error even when disabled)(Cant scan host) 0 Found
10. SDFix 0 Found
11. Smitfraudfix (Unable to scan Host files)
12. LSPFix. 0 Found
13. Rootkit Hook Analyzer.(Only AVG hooks found)
14. HostsXpert (Said Host Read only)
15. Disabled SAD host protection.Confirmed now not Read only
16. Enabled "Show hidden files" etc.
17. Checked System time(not related to troubleshooting string).
18. HostsXpert (Not read only,but cant access)
19. OTS.exe (Again,cant access host)
20. Normal Mode. Smit DNS scanner.


Notes:
And thats where I stand. I know Isearch corrupted the Host files. But not sure why that wouldn't effect me logging in with my username. And why would that lock them? If its in safe mode and the service is disabled, can AVG still protect the host files? No way to manually disable Anti-spyware without disabling prog. Just able to disable it in the Resi-shield. What am I missing? Now she has lost the password for the Admin account(Safe mode version) but this account is set for Admin rights. I have a bad feeling that's what is doing it. Thinking my options are reinstall from the Lenovo restore partition or manually delete and enter MS Host file defaults? Thoughts? Of course 1 billion Woot points to whom ever can assist. ::grin::

LOGS:

I have logs of everything above if needed, including screen shots. Just included Hijack and Combo. Let me know.

Attached Files



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#2 fireman4it

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Posted 13 June 2009 - 06:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 Orange Blossom

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Posted 16 June 2009 - 02:20 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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