Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unplanned shutdown


  • Please log in to reply
7 replies to this topic

#1 Jonty45

Jonty45

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:11:13 AM

Posted 02 June 2009 - 08:43 AM

I am running an AMD Athlon 64+ on a Gigabyte motherboard. I have two SATA hard drives one has Windows Vista Home Premium 64 bit on it and the other has Windows 7 RC1. Only the Windows 7 shuts down, if Vista is running there is no problem. Also, the Windows 7 hangs on shutdown and has to be switched off during reboot whilst the Vista shuts down correctly. I haven't found anything to help so far. Clearly it isn't a temperature problem, I have done a meticulous springclean of the CPU and innards. Using the SIW utility, the core temperatures are exactly the same in both OS's.

Help!!

Jonty

Edited by Jonty45, 02 June 2009 - 08:44 AM.


BC AdBot (Login to Remove)

 


#2 RonS WINDOWS-TEAM

RonS WINDOWS-TEAM

    Authorized Microsoft Rep


  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington, USA
  • Local time:03:13 AM

Posted 11 June 2009 - 01:32 PM

From what you have up there, it really does seem unexplained. I haven't been able to map it to any of the other bugs that are being reported.

Have you tried doing a backup and reinstalling?
Ron S

Windows Outreach Team


Facebook - Twitter - YouTube

#3 Adityachs

Adityachs

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:43 PM

Posted 16 June 2009 - 01:20 PM

Hi,

Me too face the same problem. :huh: I am using Windows 7 build 7100 on Intel Q8200@2.33ghz with 2 GB ram.

When I leave my computer unattneded after half an hour to one hour, When I am back its shut down.(not sleep or hibernate)
Recently I removed all power saving options like after 20 mins turn of HDD and others.

But still I see this issue. I verified event logs all the times. few times I see the following messages.

In wirndows application logs :
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  

 DETAIL - 
 1 user registry handles leaked from \Registry\User\S-1-5-21-2058564278-2868148535-3552199374-1000:
Process 3116 (\Device\HarddiskVolume6\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-2058564278-2868148535-3552199374-1000

The Desktop Window Manager has exited with code (0x40010004)

custom views ->Adminstrative Events
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
The previous system shutdown at 14:53:46 on ‎16-‎06-‎09 was unexpected.

Log Name: System
Source: EventLog
Date: 16-06-09 అపరాహ్న 09:14:21
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Aditya-PC
Description:
The previous system shutdown at 14:53:46 on ‎16-‎06-‎09 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-16T15:44:21.000000000Z" />
<EventRecordID>6236</EventRecordID>
<Channel>System</Channel>
<Computer>Aditya-PC</Computer>
<Security />
</System>
<EventData>
<Data>14:53:46</Data>
<Data>‎16-‎06-‎09</Data>
<Data>
</Data>
<Data>
</Data>
<Data>14190</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D9070600020010000E0035002E002000D907060002001000090017002E002000009F24003C00000001000000009F240001000000804F12000100000000000000</Binary>
</EventData>
</Event>


I dont know to what is the problem. :huh:

#4 RonS WINDOWS-TEAM

RonS WINDOWS-TEAM

    Authorized Microsoft Rep


  • Members
  • 170 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington, USA
  • Local time:03:13 AM

Posted 17 June 2009 - 01:54 PM

Thanks for the info. I'll see what I can find on your issue.

Cheers,
Ron S

Windows Outreach Team


Facebook - Twitter - YouTube

#5 lanr01

lanr01

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:05:13 AM

Posted 24 June 2009 - 11:29 PM

I am having this same issue.. If I leave it go for about an hour an come back, it is shut down. And when turning the maching back on, It states that windows did not shut down properly and gives me the options to log into safe mode or normal mode or the other few... I did not have this issue with the win 7 beta, but once I formated and did the fresh install of win 7 rc 7100 it has been a pain the butt. And on a manual shutdown, windows goes thru the shut down but never does power off the machine, it just hangs there until I do a hard power down via holding the button in for 5 seconds..

This is on an amd athlon 64 3800+ machine with 2 gig of ram


Rick

#6 Viodox

Viodox

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Location:Aurora, CO
  • Local time:04:13 AM

Posted 01 July 2009 - 11:58 AM

It could be still having errors. Look at 98 and how many problems it had comming out to blast away 95. This is supposed to be the Vista Topper. It's going to take some trial and error to get it perfect.

#7 chameleon437

chameleon437

  • Members
  • 95 posts
  • OFFLINE
  •  
  • Local time:10:13 AM

Posted 07 July 2009 - 05:04 PM

Hi Peeps,

Wonder if Windows 7 Beta uninstalled cleanly? Did people securely wipe their drives before installing the RC1 version?
Just a shot in the dark! Did you use the same product 'key' as you did the Beta?

Best regards,
chameleon437

Edited by chameleon437, 07 July 2009 - 05:07 PM.


#8 JJH

JJH

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:06:13 AM

Posted 07 September 2009 - 04:56 PM

Hi. I've seen related unsolved problems with error "The Desktop Window Manager has exited with code (0x40010004)" all over the web. This solution worked for me on Vista. I don't know how it will work on other environments but it should provide a clue to get people started in the right direction:

Boot the computer into safe mode (using the F8 key on startup)

open the "System Configuration Utility"

Under the General tab choose "Selective startup" and uncheck "Load startup items" - Like many windows plugins you may have to do this a couple of times before the change is accepted. When it is accepted you will be prompted to restart your computer which you should do allowing it to boot normally. If you can enter windows without it crashing you now know that one of the startup items is the problem rather than any drivers. If not then my solution does not apply to your situation.

open the "System Configuration Utility" again.

Under the Startup tab you will find many programs. Look for ones that seem questionable and experiment with disabling them only allowing windows to restart when the change is accepted.

I found a program named "Risky" on my computer. I found that when I disabled this program alone I could start my computer without incident.

Next I used Regedit and searched for "Risky". I found only one entry for it which was a call to run an executable named "84372872az.exe" in the \Users\Jen\AppData\Roaming\ directory. You of course would find this in your own Users directory. I wrote down the information in the registry and then deleted this key from it. Next I went to the directory named and deleted the "84372872az.exe file. Reboot.

I imagine that this is a virus of some sort. My son in law got it when he used his computer to download a ringtone for his cellphone. This completely solved his problem.

Remember to return to the System Configuration Utility and under the General tab choose "Normal startup" again needing to do so until the restart option appears.

I imagine there is more than one name for this "Risky" program and/or more than one name of the file that it executes. Still this solution should provide a beginning point for solving the continuous crashing problem

Jen




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users