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Am I Infected? (Attn: Garmanma)


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#1 Twin B

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Posted 02 June 2009 - 01:39 AM

Machine: Dell Dimension 8100
Windows XP Home Edition, Ver 2002, SP2; Internet Explorer ver 6.0.2900.2180
Intel Pentium 4 CPU, 1700 MHz, 1.68 GHz, 256 MB of RAM (which cannot be increased).
Logitech LX3 optical mouse, wired.

Problems: Everything is in slow motion -
1. Machine takes ~2-3 minutes to load when turned on.
2. IE6 takes ~ 1 min. to load.
3. Other programs take at least 1 min. to load, Mware takes ~2 minutes.
4. Takes ~2 mins. for machine to turn off.
5. The speedtest on Speakeasy.net showed to a New York server - DL 225 Kb/s, UP 215 KB/s,
with similar results going to Chicago and Seattle. I have a DSL modem with wireless gateway
(Actiontec). The speed is the slowest my provider offers, don't know how to access that number.

History: Slowness began ~2 months ago when I had the Antivirus 2009 hoax; I deleted it using a protocol from Beeping as I recall. Since then, I've scanned for viruses regularly using AVG, and have been using SpyBot, MWare, and SnoopFreePrivacyShield. All have reported an all clear when run.
Despite having only 256 RAM, the machine ran fairly quickly before.

Garmanma, as per your instructions in the PM to me, here are the results of the Mbam scan I ran tonight:

Malwarebytes' Anti-Malware 1.37
Database version: 2211
Windows 5.1.2600 Service Pack 2

6/2/2009 12:15:31 AM
mbam-log-2009-06-02 (00-15-31).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 161690
Time elapsed: 1 hour(s), 40 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I am about to download and run ATF. Then I'll download and run SAS, and copy/paste the log here.

I've learned blood is not thicker than money. 

 


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#2 Twin B

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Posted 02 June 2009 - 06:09 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/02/2009 at 03:44 AM

Application Version : 4.26.1004

Core Rules Database Version : 3919
Trace Rules Database Version: 1863

Scan type : Complete Scan
Total Scan Time : 02:25:00

Memory items scanned : 210
Memory threats detected : 0
Registry items scanned : 5059
Registry threats detected : 0
File items scanned : 66736
File threats detected : 4

Registry Cleaner Trial
C:\Documents and Settings\Owner\Application Data\Registry Cleaner\Backups
C:\Documents and Settings\Owner\Application Data\Registry Cleaner\Regclean.ini
C:\Documents and Settings\Owner\Application Data\Registry Cleaner

Trojan.Dropper/Gen
C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\SUPPORTSOFT\PCCHECKUPONLINE\OWNER\TEMPFILES\SETUP_ACTIVEX.EXE

I've learned blood is not thicker than money. 

 


#3 Twin B

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Posted 02 June 2009 - 03:45 PM

My PC still starts slowly although the apps seem to take less time to load and go.

Update on my DSL line:

Spoke to my ISP today who said my line speed is where it should be, given that I have 256kb/s option. For only a few bucks more a month, I'm going to upgrade to 1.5MB/s. My wife should start treating me right when I do that. hehe. (As an aside, my ISP guy walked me thru settting up the email connection on my wife's new iMac; 2 hours later we were done! What a bear.)

Edited by Twin B, 02 June 2009 - 03:48 PM.

I've learned blood is not thicker than money. 

 


#4 garmanma

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Posted 02 June 2009 - 06:21 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 Twin B

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Posted 03 June 2009 - 05:34 AM

RegUBP2b-Owner.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
A0001721.reg;C:\System Volume Information\_restore{E0D332E8-8F15-40FA-9677-4895E6717844}\RP31;Trojan.StartPage.1505;Deleted.;

I've learned blood is not thicker than money. 

 


#6 Twin B

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Posted 04 June 2009 - 03:59 PM

Bump. Looks like Mark may have missed my reply.

I've learned blood is not thicker than money. 

 


#7 garmanma

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Posted 04 June 2009 - 07:41 PM

Delete the registry cleaner trial you downloaded
Go to: http://virusscan.jotti.org/en
And scan this file:
C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\SUPPORTSOFT\PCCHECKUPONLINE\OWNER\TEMPFILES\SETUP_ACTIVEX.EXE

Download Codestuff Starter:
http://www.snapfiles.com/get/starter.html
Open it and click on File and save as text
This should leave a text doc. on your Desktop that you can Copy/Paste in you next post
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Twin B

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Posted 04 June 2009 - 11:45 PM

1. "Delete Reg Cleaner file" - I couldn't find the file. It wasn't on my desktop nor in "My Programs" folder, add/remove programs showed no sign of it, Win Explorer couldn't find it, neither could Revo Uninstaller.

2. "Scan the ...PCcheckup... file" - Jotti said the file was empty (O kb).

3. "Codestuff" -

Name,Value,Section,Enabled,Description,Company
"Adobe Photo Downloader",""C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"","Registry - Machine Run","1","Adobe Photoshop Album Starter Edition 3.0 component (Adobe Photoshop Album Starter Edition)","Adobe Systems Incorporated"
"Adobe Reader Speed Launcher",""C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"","Registry - Machine Run","1","Adobe Acrobat SpeedLauncher (Adobe Acrobat)","Adobe Systems Incorporated"
"iTunesHelper",""C:\Program Files\iTunes\iTunesHelper.exe"","Registry - Machine Run","1","iTunesHelper Module (iTunes)","Apple Inc."
"NvCplDaemon","RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup","Registry - Machine Run","1","NVIDIA Display Properties Extension (NVIDIA Compatible Windows 2000 Display driver, Version 93.71 )","NVIDIA Corporation"
"QuickTime Task",""C:\Program Files\QuickTime\qttask.exe" -atboottime","Registry - Machine Run","1","QuickTime Task (QuickTime)","Apple Inc."
"SnoopFreeUI","SnoopFreeUI.exe","Registry - Machine Run","1","SnoopFree Privacy Shield (User Interface) (SnoopFree Privacy Shield)","SnoopFree Software"
"WMPNSCFG","C:\Program Files\Windows Media Player\WMPNSCFG.exe","Registry - User Run","1","Windows Media Player Network Sharing Service Configuration Application (Microsoft® Windows® Operating System)","Microsoft Corporation"

I was going to attach the 'starter.html' file I saved since it was easier (for me) to read, but I didn't see an attachment option. Thanks for your continuing help, Mark.

Edited by Twin B, 05 June 2009 - 12:17 AM.

I've learned blood is not thicker than money. 

 


#9 garmanma

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Posted 05 June 2009 - 03:04 PM

Open Codestuff and uncheck the box for SnoopFreeUI
Restart the computer and see if it runs any better
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#10 Twin B

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Posted 05 June 2009 - 06:40 PM

Did what you said, here are the results:

1. on restarting with a warm boot, it took about 1-2 mins. for the icons to appear on the desktop screen, then the machine seemed to hang, just sat there with the hard disk light staying on most of the time with an occasional blink off. This wait lasted about 3 mins. then the '2 computers connected together' icon for the LAN at the bottom next to the time came on with "100 Mpbs Speed, Status connected" message I always get. So total time from rebooting until the machine was ready for use was ~4-5 mins.

2. Before I removed the Snoopfreee check from the box with Codestuff, when I'd be on a site & it was loading say 20 items, if I pressed the back arrow before all the items loaded the machine would hang and take at least a minute to return to the previous page. This has now stopped.

3. Email loads a little quicker than before. When I go from one site to the other in the Explorer Favorites list, the sites load quicker than previously, no matter if the site is in the USA or overseas. Sending messages like this one also is done a bit quicker.

3. Questions: After I removed the checkmark from Snoopfree and rebooted, the icon is still in the tray next to the LAN icon. Additionally, the Adobe Photo downloader is there but has a red X in front of it. I had previously removed all Adobe apps from the start menu.

4. In short, things are looking up.

Edited by Twin B, 06 June 2009 - 12:00 AM.

I've learned blood is not thicker than money. 

 


#11 Twin B

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Posted 06 June 2009 - 06:33 PM

An update on programs loading: Explorer took 30 seconds until it was ready to use, but it seems that the slowest is SpyBot - two full minutes to get ready to go, and slow also when closing it. I'm sure I could dump it and substitute something else, unless an infection is still in it.

Edited by Twin B, 06 June 2009 - 08:49 PM.

I've learned blood is not thicker than money. 

 


#12 garmanma

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Posted 06 June 2009 - 09:03 PM

Delete the file:
C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\SUPPORTSOFT\PCCHECKUPONLINE\OWNER\TEMPFILES\SETUP_ACTIVEX.EXE
I don't know why Code stuff isn't working with Adobe or Snoopfree. you might have to try Autoruns, instead:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

I believe you have other issues than an infection
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#13 Twin B

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Posted 07 June 2009 - 12:41 AM

1. When trying to find the file to delete, I got this far - C:\documents and settings\owner\
The "Local Settings" subdirectory did not exist. Weird because two days ago I scanned the file and reported: 2. "Scan the ...PCcheckup... file" - Jotti said the file was empty (O kb).

2. Anyway, then I did a search on C and D drives. Two seconds later the search stopped, saying "No results to display".

3. Tried to Search again, this time "My Computer". When I clicked Search, "My Computer" changed to "tempfiles", the change happened instantly. So I searched the tempfiles and got "No results to display".

4. Tried searching My Computer again, pressed search, and the message said "searching for files with Setup_Activex.exe" in filename. This took a long time and when the search should have been finished it began to search again at the beginning. It searched My Computer and in subfolders, system folders, and hidden files and folders. Near the end of the search I saw "supportsoft\pccheckuponline" as it flashed by (that's all I caught). Final message said "No results to display".

5. Searched My Computer yet again for "supportsoft\pccheckuponline". This time it found: (name) CureIt, (in folder) C:\documents and settings\owner\DoctorWeb, (size) 26521 KB, (type) Text Document. Curious, I looked at the properties of the file, which reported "Created Tuesday 6/2 10:46PM, Modified Wed 6/3 4:19AM, Accessed Today 10:14PM. (The access was done by me). I saved the search result in My Documents in case you wanted to see it. The DoctorWeb document that was saved on my desktop from my use of it the other night was created on Wed 6/3 4:30AM and the size was only 4KB compared to the 26521 KB text document found in the current search.

I don't know about you Mark, but it's confusing to me. Awaiting further instructions. Thanks again, Joe.

Edited by Twin B, 07 June 2009 - 12:59 AM.

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#14 garmanma

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Posted 07 June 2009 - 05:30 PM

We have reached the end of my knowledge. I recommend submitting a HJT log


please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.



They are very busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#15 Twin B

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Posted 07 June 2009 - 06:19 PM

Will do. I appreciate your time and knowledge man.

I've learned blood is not thicker than money. 

 





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