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Keep losing web browser connectivity


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2 replies to this topic

#1 Doctor Hu

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Posted 02 June 2009 - 12:29 AM

Whenever I've been online for more than an hour or so, my web browsers are unable to connect and open new web pages, whether it's IE, Firefox or Lynx. In Firefox, the status message says it's connecting at first, then it says "Done."

In IE8, I get directed to the following error page:


Internet Explorer cannot display the webpage

What you can try:
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.

Retype the address.

Go back to the previous page.

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.


Sometimes I notice a lot of data is being uploaded from my web connection, much more than being downloaded. When I close the internet connection and restart it, the problem does not go way. Usually the problem is resolved when I restart the computer, but it always comes back.

Here's my HijackThis log:

---------------------------------------------------------------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:28:00, on 2009-6-2
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
D:\Program Files\Powerword 2007\xdict.exe
C:\WINDOWS\VM_STI.EXE
C:\WINDOWS\winlogon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
D:\Program Files\QQ\Bin\QQ.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\notepad.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: Fox News Toolbar - {d4b99e76-8b54-4b00-ba62-68fc54a990f1} - C:\Program Files\Fox_News\tbFox_.dll
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O1 - Hosts: 80.190.241.30 home.edonkey.com
O2 - BHO: WebThunderBHO - {00000AAA-A363-466E-BEF5-9BB68697AA7F} - C:\Program Files\Thunder Network\WebThunder\WebThunderBHO_Now.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - I:\BitComet\tools\BitCometBHO_1.3.3.2.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Fox News Toolbar - {d4b99e76-8b54-4b00-ba62-68fc54a990f1} - C:\Program Files\Fox_News\tbFox_.dll
O2 - BHO: kingsoft browser shield - {D963BE1A-6B35-47DB-B002-49FAE71D85CC} - C:\Program Files\Kingsoft\Kingsoft Internet Security 2008\KASBrowserShield.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Fox News Toolbar - {d4b99e76-8b54-4b00-ba62-68fc54a990f1} - C:\Program Files\Fox_News\tbFox_.dll
O4 - HKLM\..\Run: [powerword 2007] "D:\Program Files\Powerword 2007\xdict.exe" -s -nosplash
O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE VIMICRO USB PC Camera
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Ipclient] "D:\我的文档\桌面\ipclient.exe"
O4 - HKLM\..\Run: [winlogon] C:\WINDOWS\winlogon.exe
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [QQ2009] "D:\Program Files\QQ\Bin\QQ.exe" /background
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [BitComet] "I:\BitComet\BitComet.exe" /tray
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://I:\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://I:\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://I:\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Download Using &BitSpirit - C:\Program Files\BitSpirit\bsurl.htm
O8 - Extra context menu item: 使用网页迅雷下载 - C:\Program Files\Thunder Network\WebThunder\GetUrl.htm
O8 - Extra context menu item: 使用网页迅雷下载全部链接 - C:\Program Files\Thunder Network\WebThunder\GetAllUrl.htm
O8 - Extra context menu item: 导出到 Microsoft Office Excel(&X) - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - C:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra 'Tools' menuitem: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - C:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: 启动网页迅雷 - {962EFB8E-2683-42d4-AC74-AAA4C759B9C6} - http://my.xunlei.com (file missing)
O9 - Extra 'Tools' menuitem: 启动网页迅雷 - {962EFB8E-2683-42d4-AC74-AAA4C759B9C6} - http://my.xunlei.com (file missing)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://I:\BitComet\tools\BitCometBHO_1.3.3.2.dll/206 (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://www.baidu.com/s?wd=&tn=lin7163862_dg
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {488A4255-3236-44B3-8F27-FA1AECAA8844} (EditCtrl Class) - https://img.alipay.com/download/2121/aliedit.cab
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_a...asyInstallX.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{B93D9061-D50B-41B1-B2B9-465B48C65D37}: NameServer = 202.103.225.68 202.103.224.68
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: 3ware Controller Service (3wareSrv) - Unknown owner - C:\WINDOWS\System32\3wareSrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 6127 bytes

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#2 DocSatan

DocSatan

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Posted 13 June 2009 - 01:20 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

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Posted 18 June 2009 - 03:02 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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